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Weebly

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Overview

Weebly has a rating of 1.3 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Weebly most frequently mention customer service, live chat, and credit card problems. Weebly ranks 168th among Website Builder sites.

  • Service
    42
  • Value
    42
  • Shipping
    14
  • Returns
    19
  • Quality
    38
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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How would you rate Weebly?
Top Positive Review

“I'm surprised at all the bad reviews”

Alan M.
7/17/19

I'm surprised at all the bad reviews my website is up and running with the help of their customer service continual support. Yes I've had my issues all websites do. Of course I would love it to be a little cheaper but not sure if the competitors are any less.

Top Critical Review

“Weebly Technical Support Refuses to Help”

Vandi R.
8/16/24

Support was unable to fix my website form submissions. My contact forms were not recording submissions or sending me emails even though it showed my customers that their inquiry was submitted. I lost several leads this way. 3 different forms on my site were broken, showing the customer their form was submitted but not actually recording. Support tried to fix the issue but when they couldn't they just stated that there was nothing wrong with the site on their end and they would not be trying anything else to fix it. I had to recreate my entire site on a different hosting platform to get the form submission feature back. I had been with them for over 10 years. I had several issues with them in the past from billing as well as technical support. I even had to recrate an entire retail site when square purchased Weebly and messed up the inventory integration. However, after loosing so many customer leads, this was the final issue that convinced me to make the switch.

Reviews (157)

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customer service (44)
Thumbnail of user meryemz
1 review
1 helpful vote
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July 8th, 2022

No one in the company knows who they are and what they are doing. The company is now merged with another company named Square up but they call themselves square which is easy to mix with square space which is a legitimate company. I spend over two hours on the phone with 4 different people but they do not even know how things work inside the company. I have been on hold for over 30 minutes on the phone and I wanted to speak with the manager at the end but they said I have to write my complaint which I decided to write it to the public rather than them. I am even not sure if anyone manages anything there. They made all the mess and sold a domain saying I get access to free templates but the templates were for the so-called square company. I requested cancelation, they canceled everything and mentioned my customized domain will be released in 3-5 business days. It has not become available and after following up I have been told I need to purchase the plan and domain with them again for at least 3 months to be able to transfer the domain or I can wait for a year when the domain becomes available again! For me it was not about the money, it was their disgusting business model that they only wanted to sell you products with no support.

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Thumbnail of user artr12
10 reviews
25 helpful votes
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March 6th, 2016

I started one free site on weebly a couple of years ago and it has been running ever since so that is the good news. I tried to start another site recently and their site builder seems clunky and hard to use. I am still looking for a hosting company which can give you a clean, well-organized, and straight-forward website builder, but that seems pretty rare.
Wordpress seems to be the most widely used and well regarded software for making and maintaining a site, but the learning curve is steep and I am a bit of a dolt. Weebly has a lot of options for a free site, but it's drag and drop builder does not really let you do much.

It did not want to accept any photos because I run a linux os and I am assuming my photos, even though they are from smart phones, do not conform to the weebly software.
I do not recall having that problem before, (when I setup the previous site). Also it is impossible to resize anything on a new page, and their text editor only gives you very basic options. If you are putting some "brochure-ware" up on their free site, it is probably adequate, but do not expect much.
I do not know how easy it is to do e-commerce or to move or upgrade your website, but it feels difficult to do the simplest things, and I do not think it has to be that way. But I am not very adept at any of these things so it may work for you. I am just not very impressed with their website builder.

Tip for consumers:
Seems reliable if you can get past it's basic clunkiness.

Thumbnail of user fabiod46
1 review
1 helpful vote
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August 24th, 2023

Very dishonest company and people altough I had deactivated the recurrent mo subscription they kept
Charging me…lucky for me I had the paypal payment system thus I could just stop the automatic payment and get the refund thanks I had screenshots of the deactivation of services

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Thumbnail of user jajuy
2 reviews
3 helpful votes
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July 31st, 2020

Weebky is extremely hard to contact when you have a serious issue regarding them taking out your money.
I contacted them sevral times to stop taking out money on a bad date. They never responded. Leaving me over drawn at the bank at a bad time. I sent them a record FOUR EMAILS!
My bank instructed me to get a new card so they would stop taking the money out and guess what this month they are still trying to take money out lol now they are sending threating emails about how my account is "suspended" yet they NEVER RESPONDED TO THE EMAILS I SENT! They want to send you dozens of email begging for your money but they dont want to respond. I hope other people experince much worse so more accountability will be taken on weeblys part. They are lazy and unprofessional

Thumbnail of user salubriouss
1 review
2 helpful votes
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November 27th, 2012

We use this site for our company, it is by far the best website for creating your own I have ever come across. Very nice set of designs.

Thumbnail of user abdirahimh
1 review
4 helpful votes
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December 8th, 2020

Weebly is without a doubt the worst company. Zero customer or technical support. Just robot talking to you in a chat with not help.

Thumbnail of user ca153
14 reviews
73 helpful votes
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July 14th, 2019

Weebly was my first attempt that actually worked for creating a blog. It's easy for non-techs to understand, and the results look nice.

Thumbnail of user kristenv4
1 review
4 helpful votes
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March 28th, 2017

I have been with Weebly for almost three years. The site is completely full of bugs that they will absolutely not fix. They have been reported over and over. Their customer support service is ignorant to every single issue I have brought up over the years and has gotten worse with time. They claim to have a mobile conversion for their sites, but it does not work. If you sell online and are thinking of opening an commerce store with them, expect ZERO of your customers to be able to buy from you if they try to purchase through a phone or tablet. Their code is not compatible with many operating systems and they are completely clueless about it and when it is brought to their attention, they do nothing. In addition to numerous development issues, they have had hacks that they did not reveal to their customers and have had many instances when they accidentally pushed code that messed up many people's websites, they also never cared to inform customers about that either. I would not recommend Weebly to anyone.

The prices are deceiving and even though they might be slightly cheaper up front on paper, what you are losing in the long run and the product you actually receive is garbage. Even if you pay for the premium product (which says that you will get updates along with what weebly developed) they issue every new trivial update with a price tag next to it, on top of what your annual fee is. When you weigh them against other big commerce site builder providers, you actually pay less buying a service from someone else, but they trick people with their pricing structure and their lies. Getting a Weebly site is basically buying a crappy app and then finding out that even though you payed the premium price, every new cool tool that comes out, (that is provided as part of the service everywhere else) you have to pay extra for on Weebly, often with an additional monthly fee attached. Their products are horrible and their customer service is the worst (literally worst) I have ever experienced anywhere. The bottom line is that they don't care about their customers one bit.

Tip for consumers:
AVOID WEEBLY AT ALL COSTS

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Thumbnail of user jemillej
1 review
3 helpful votes
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August 8th, 2023

If you're looking for a website builder that epitomizes frustration, inefficiency, and sheer lack of knowledge, then congratulations! #Weebly is the perfect disaster waiting for you. I've had the misfortune of using this platform, and let me tell you, it's been nothing short of a digital nightmare.

First off, let's talk about their so-called "customer service." I've encountered more knowledgeable toddlers than #Weebly's representatives. It's as if they've never even seen a website, let alone know how to build one. Every interaction feels like a blind leading the blind scenario, with me often having to educate them about basic website building concepts. How is that even possible?

SEO? Don't make me laugh. If you're hoping to rank anywhere on search engines, #Weebly might as well be a black hole where your website's visibility goes to die. Their platform is so outdated and clunky that even the most basic SEO practices become a Herculean task. And don't even get me started on their "SEO advice." It's like asking a fish how to fly.

Unresponsive? That's putting it mildly. Trying to get a hold of #Weebly's support is like trying to catch smoke with your bare hands. And on the rare occasion that they do respond, their advice is often so off-base that it's laughable. I've received better tech support from my grandmother, and she still uses a rotary phone.

In a digital age where website building should be intuitive, efficient, and supportive, #Weebly stands out as a glaring example of how NOT to do things. Their platform is a labyrinth of outdated features, their customer service is a joke, and their overall approach to helping users is nothing short of abysmal.

In conclusion, if you value your time, sanity, and online presence, steer clear of #Weebly. There are countless other platforms out there that offer superior service, better features, and actual knowledgeable support. Don't waste your time on this digital trainwreck.

Tip for consumers:
Don't use #weebly

Products used:
#weebly website builder

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Thumbnail of user susanl1439
1 review
2 helpful votes
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October 25th, 2020

So I paid for a "professional" site at approx. $22 per month and I get ONE $#*!y $#*! $#*! theme template - absolute theft!

Thumbnail of user erikw11
2 reviews
42 helpful votes
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May 1st, 2015

I invested lot of time to create me a 7 page website, endless hours of developing, testing, redoing. When I got it ready and I really liked the outcome I had a problem cause some of a text was invisible with Firefox while it was ok with other browser. So I contacted the help desk... got it fixed...

In 2 hour time my site was deleted and my Weebly account terminated... No warning, no reason, no nothing. I sent them an e-mail asking what about the content that took me days to create? No answer to this date! Seriously... my website was not really ready yet, no payment module, no real domain I was planning to purchase...

It is just killing me how rude they can be. I do not know the reason. I did not advertise the site, was just developing it. It was sports related information and consulting...

Either way. Be aware. You do tons of hard work. Finally you develop the product you like... and they erase everything and throw you out with the one click. And no explanation... Nothing. Buff you are gone...

That is not business, that's BS people. Do not go anywhere near these fools!
You will get hurt!

What a hypocrates!

I run consultation service with the monthly subscriptions and they delete my business saying:

Jeff G (Weebly)

May 1,2015 08:58

"We do not allow MLM / Make Money style sites on our network"

Really I thought you can actually create a small business website or store for that matter on Weebly. Turns out this is not for any kind of business at all. As soon as you try to make money, you are shut down. To be precise- you are accused in MLM, even if you are mom-pop store selling cookies

That is just horrible! Create small business website or e-store, pay to us for it, but be aware. As soon you are trying to make any money- we will accuse you of running MLM scam and shut you down!

So people have that in mind before you even go close to these clowns!

Thumbnail of user erikr136
4 reviews
0 helpful votes
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June 20th, 2021

I was surprised to see all of these negative reviews. Although there have been a few bumps here and there, I have not had any significant problems.

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Thumbnail of user screwe2
1 review
2 helpful votes
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July 3rd, 2019

These people spam your machine. They are difficult to get rid of and initiate popups that are persistent. The worst kind of annoying junk.

Thumbnail of user dorseym31
1 review
0 helpful votes
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April 4th, 2022

My business went under, and my business credit card got an unexpected charge. No easy way to find em

Tip for consumers:
Go somewhere else

Products used:
website design

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Thumbnail of user gfcg
1 review
2 helpful votes
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January 3rd, 2023

Practice from this company. Hacking tools not working charging our car me for services and tools not given etc...

Products used:
Domain site builder apps etc.

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Thumbnail of user kathrynf104
1 review
3 helpful votes
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June 1st, 2020

Avoid this website builder. Terrible customer service and they kept making charges to my Paypal account. After 9 years of using them, I'm changing.

Thumbnail of user isaurap
1 review
0 helpful votes
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June 25th, 2017

I've used a few different web solutions in the past and happy with Weebly. I really like their design choices.

Thumbnail of user gurpreets89
1 review
0 helpful votes
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January 1st, 2023

Gurpreet tour and travel si one of the leading Taxi service in panipat taxi service panipat airport cabs

Thumbnail of user shellyannp
1 review
0 helpful votes
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December 19th, 2020

STAY AWAY FROM THIS HORRIBLE COMPANY AND DO NOT USE WEEBLY. Worst customer service. They are impossible to get ahold of when there is a problem and inordinate amounts of time is spent trying to get the problem rectified, it is impossible to reach them and they do not respond to requests for a call back. HORRRIBLE COMPANY! While they advertise that you can have a free site they do not let customers have their site for free. I had a pro-site that I was paying for. I am looking at hiring someone to do website maintenance and marketing and didn't want to renew the pro-site so the professional being hired has to ability to choose. They took my website down (NO THEY REALLY DO NOT OFFER FREE SITES) so I no longer have a website on the internet causing loss of customers and business. I ENCOURAGE EVERYONE TO GO TO A DIFFERENT COMPANY AND NOT USE WEEBLY GIVEN THE FRUSTRATION WHEN TRULY TO REACH THEM (WHICH MANY PEOPLE HAVE POSTED ABOUT) LOSS OF TIME TRYING TO CONTACT THEM, THE STRESS AND NOW NOT HAVING MY WEBSITE ON THE INTERNET DUE TO THEM REMOVING MY SITE.

Thumbnail of user shellyg118
1 review
0 helpful votes
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June 1st, 2021

Up until last month when I made yet aNOTHER paying upgrade, I was happy with them. But now - I'm NOT!
I am a Holistic Fitness + Wellness Coach providing online services.

Their so called "easier customer service experience" is time consuming. I have "phone" privileges to speak to a human for help yet, I seem to have to jump through hoops now speak to someone.

This past Fri May 28th, I just about lost my mind while I made SEVERAL attempts to call and to hear from someone.

I got disconnected 3 times and I know that I didn't accidentally hang up on them. I didn't press buttons with my finger or my cheek.

I was on hold a month ago for 40 min a month ago when I made an attempt to call, because no one answered. They're supposed to have 24/7 service.
This past Fri, was on hold for a long time before someone answered then they disconnected with me - so I called back and had to wait again.

The last time I called I specified what exactly I wanted, the person either did NOT listen to me... or decided she knew what I meant before I finished speaking and I THINK put me on hold. I'm not sure.

I msged Weebly on FB and specified my stress and concerns and that I WANTED TO SPEAK with them via video or phone chat. They refused. "don't have the means." More like didn't have the intelligence to see how upset I was and to bother calling the office to have someone f-ing connect with me.

I PAID a month ago for an add on which I DON'T KNOW HOW TO USE... And NO ONE wants to help me.

I want ALL my money back since a year ago at the very least. And I'm going to take my business elsewhere. I'm paying for a service which has failed to provide for me.

I don't appreciate the treatment I'm receiving.
Weebly has lost all credibility for me now.

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Thumbnail of user lilt6
1 review
3 helpful votes
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July 25th, 2022
Verified purchase

I started using Weebly in 2015 - maybe even earlier - and was quite happy with their platform. Then my business grew and I needed a website with a lot more functionality. I spent hours creating product listings (items?!) and found my own work-arounds for shipping functions that just weren't helpful or intuitive. Basically, I limped along with Weebly (Wobbly) for years after it was clear it wasn't the right platform for me. Fine. That's my problem and my own fault. However, trying to extricate domain names from this platform has become so impossible that I want to shout from the rooftops: DON'T WORK WITH WEEBLY!

In April, the nonprofit I work for hired someone to help transition our site away from Weebly to Shopify. That consultant spent hours in the chat trying to figure out why the domain couldn't/wouldn't transfer. In the meantime, as we were trying to transfer the domain, the advanced site plan automatically renewed and we started communicating with Weebly about getting a refund. It's a nonprofit for god's sake... every penny counts. That was in April. I've spent five hours between yesterday and today trying to find out why the transfer didn't go through. It's clear that the random folks that show up on the chat know nothing and have no access to what's really going on. Which is frustrating since I'm a paying customer. Though the problem was finally pinpointed, the customer service experience has been terrible. When an agent couldn't find a separate thread about the problem yesterday and I sent her a screenshot, she implied that I was trying to pull one over to get a refund that wasn't allowed.

I started seeing the writing on the wall and decided to move my personal site away from Weebly and now that domain is also "stuck" only this time, all I'm getting from customer service is, "this is a known problem and we're sorry for the inconvenience". I believe that Wobbly is falling a part. PLEASE DO NOT PAY FOR THEIR SERVICES!

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Thumbnail of user steveb594
1 review
5 helpful votes
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June 14th, 2018

I built my website on Weebly back in 2012 for free and have never had to or needed to upgrade because all the features I used were free then and have been for 6 years... well, today, I was editing my site and went to publish it and it said, I couldn't because my site was using features that weren't on my free plan... and what was this feature? Well, it was because I have my own domain which I paid for from GoDaddy and I've had it all this time and never had any problems, but NOW, they say I have to upgrade to a paid plan unless I want to become a "sub" domain with their Weebly name in the url... In other words, it's just their way of fixing things so that I'm forced to pay if I want to stay with them, even though I haven't changed anything or done anything different than I have been doing for the 6 years I've been with them. I wasn't trying to use "new" features or anything... didn't need them... but I have to upgrade to a paid plan if I want to use my own domain... even though that wasn't how it was when I built my site and hasn't been how it's been for 6 years, but now they want to milk money out of me! To beat all, for the 6 years they've been hosting my site, they've had their "Get a Free Website by Weebly" motto at the bottom of every page of my site... I never minded it because I thought it was true, as I had mine and was very pleased, but they DO keep changing things on you and they will change them until you have to pay if you want to continue to play, so to speak. I no longer recommend Weebly to anyone. In fact, I warn everyone, BEWARE! If someone will change the rules on people that have been with them for years, they will do it to anyone! They even had the nerve to tell me that if I didn't upgrade to a paid plan, I wouldn't be able to call and speak to anyone for customer service help... LOL... That's like me telling potential or current customers that I can't help them unless they buy something... That's great customer service!

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Thumbnail of user moulieshj
11 reviews
32 helpful votes
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June 8th, 2015

We can create website free and easily. We can create websites for our business

Tip for consumers:
Want a website or blog go to WEEBLY

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Thumbnail of user gusc5
5 reviews
13 helpful votes
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November 27th, 2012

Pretty good website building site. I used it for a project with a friend and it got the job done.

Thumbnail of user brockl6
1 review
7 helpful votes
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December 15th, 2016

This website sucks I hate it and i can't believe how triggered it makes me!

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