Weebly has a rating of 1.3 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Weebly most frequently mention customer service, live chat, and credit card problems. Weebly ranks 168th among Website Builder sites.
I'm surprised at all the bad reviews my website is up and running with the help of their customer service continual support. Yes I've had my issues all websites do. Of course I would love it to be a little cheaper but not sure if the competitors are any less.
Support was unable to fix my website form submissions. My contact forms were not recording submissions or sending me emails even though it showed my customers that their inquiry was submitted. I lost several leads this way. 3 different forms on my site were broken, showing the customer their form was submitted but not actually recording. Support tried to fix the issue but when they couldn't they just stated that there was nothing wrong with the site on their end and they would not be trying anything else to fix it. I had to recreate my entire site on a different hosting platform to get the form submission feature back. I had been with them for over 10 years. I had several issues with them in the past from billing as well as technical support. I even had to recrate an entire retail site when square purchased Weebly and messed up the inventory integration. However, after loosing so many customer leads, this was the final issue that convinced me to make the switch.
This web site has a good starter program to make web sites. - It is free and easy to use. I and my friend have enjoyed putting a web site together. There are many ways to set up your page on this site as well.
Weebly has gone way down hill. Services that used to be free are no longer even affordable, and the site charges about four times the going rate to secure a domain name. ($40 when the industry standard is about $10 per year). Their support workers are useless -- very unhelpful and changes are regularly made without notice, resulting in loss of business for small owners like me. I am not impressed and hope to switch to a different service.
When I originally signed up to weebly 5 years ago I felt it was a good investment I could afford. As they have grown their customer base they have reduced the number of functions I paid for. Now I have to upgrade to regain the functions. Recently they downgraded my website because an automatic payment had failed. No warning was sent. Customer service glibly says there are other websites out there if I want to shop around. That did not feel an appropriate response to a loyal customer.
Not recommending them and thinking I may have to pull out and build me a new site.
What a drag.
Have been a Weebly customer for years and today tried to do some editing from my IPad. In trying to delete one image, a whole page of images was deleted in a flash. There is no undo, no are you sure you want to delete 50 images, no warning at all - just gone in a flash. After waiting for 30 minutes on hold I did speak with technical support to find out there is no recovery possible. She did recommend that editing should ONLY be done on a desktop computer. Why you might ask do they advertise this app for editing?
Do not waste your time, money, energy.
Weebly and square must be AI, as no human has ever reached out to resolve issues they created.
This company is so bad it's hard to believe they're still operating.
If you dare become their customer you will soon regret it. They cause problems but do not resolve them, they don't mind wasting your time sending you on wildly unproductive goose chases and then you get to start all over again!
If you're in to torture then go for it. Otherwise, consider the time it took me to write this to you and think... Hmmm... I bet they're right. Why would they bother writing this review unless they were frustrated beyond belief?
Better companies than this no good, scamming pile of pus.
Products used:
None
The ball-less/brainless owners/founders of this little shop of horrors must pay quite a few people to write positive articles including five star reviews and post them online as initial searches for "Weebly reviews" portrays a company that you might want to pay in exchange for their services. Then you hit the real reviews from Trustpilot and Sitejabber. The arrogant and belligerent attitude of these life losers would be comical if it weren't so sadly true. Not only is the service itself garbage, but so are all of the CS reps that are in charge of attending to the never ending list of bugs and issues with the Weebly platform. Their a$$wipe staff would rather write long winded, antagonistic attempts at sarcasm than resolve a single customer issue. Run from Weebly as fast as you can.
I have been notified by several customers that my website looks like trash on any mobile device. I contacted weebly they said to change the theme. After trying just about every theme over 3 days i called again to be told that there site doesnt support mobile. So ive been paying them for years for garbage. Changing hosting companies f weebky
I am beyond frustrated with my Weebly service this year. It used to be much better. I don't know if they need to upgrade their servers or what, but every time I try to make a simple change to our company website, it just sits and spins. That's about what I am ready to tell Weebly to do.
I've had one business website (teamhci.com) on Weebly for years, and manage another (@julielappin.com), also for years. Both are down, and the email addresses I use for each are also being rejected. After hours on Google trying to get support, piercing the requirements is based on user email -- which are being rejected. In addition, I ran into multiple support page dead ends. The whole experience makes me wonder if Weebly/Square in financial trouble, and trying to take my (prepaid for the year) businesses with them. Before Square, I would have rated Weebly 4 or 5 (out of 5) on support; right now it feels like 0/5.
Products used:
Considering WordPress, GoDaddy, Wix, others
Thieves. Hijacked my domain and won't give it back. Can't connect to customer support. No online solutions. I am contacting the BBB to get this resolved. In the meantime they have put my business to a halt. What scum bags.
Thought I'd go with one of the lessor known services and regretting it only 3 weeks in. ZERO support, only automated responses claiming how busy they are.
The editor is clunky at best. And while the templates look good at first, getting them to conform to your choices is very unintuitive.
Skip Weebly, try another one.
The other low raters are correct. The have no customer support if you encounter a problem (and you will), even a simple password reset. It's like the entire Weebly team has abandoned ship. I received email notification that my supposed website account was being automatically renewed, so I tried logging in to cancel it, and my password wasn't working. I requested a reset and no response. So, I requested again, and nothing. Their Support or Contact Us page is useless. Just a drop-list of FAQ. No way to email them directly.
Do yourself a favor and grab your domain from GoDaddy and research other websites if you seek a user friendly web builder to create your blog or other site. The simplest items are difficult on this site.
Ebates is a scam! Just like many other sites online! Their so called bonus checks- for $5 now ten! Is a joke! And fake! When I tried it! Years ago! I was disappointed when a cashier couldn't even cash it!- for five dollars! I had to throw it away where it belongs!- in the garbage! So don't believe those Tv commercials!-its all lies! Beware!
I have been using weebly for my business for about a year now and i have to say weebly sucks. The phone app is HORRIBLE, you constantly run the risk of ruining your website just by making edits on the app. The customer service is horrible, they have no idea how to deal with technical issues, and weebly always has technical issues. I wish I would of looked someplace else before starting things with this company, they are absolutely lazy and a waste.
I have been trying to contact Weebly for 10 days. Each time I call I am placed on hold for more than 30 minutes without a customer service rep answering. I have also tried to submit a support ticket but I am not able to as each time I hit submit, a pop up shows up stating your ticket has not been submitted try one of these topics. This all started when I was unable to login to my website, I attempted to reset my password but I kept getting an error message. That's when I tried contacting Weebly to resolve this issue. I also needed to cancel/deactivate my website before another year of charges showed up, however since I have not been able to contact them for the past 10 days, that charge has gone through. They state that they have a live chat but that is also non-existent.
My site, mymmbr.tk, was made easily using Weebly. I put it together with little coding knowledge and a perfectionist personality, but I don't think there is really much left to change. With Weebly, I have been able to create many sites in a short amount of time with little to no effort. Now Weebly just came out with "Apps" that can be used to further increase the value of your site. If I had found this place before, I would have made hundreds more sites, and would probably use them for every school project I have. Weebly is great as free, and the Pro features can be found for free elsewhere if you are dedicated to having them without the cost. If you're looking for a website creator, use Weebly!
Weebly just makes you go around in circles, over a month still can't settle the refund that they charged double on my credit card.
Horrible customer service, keep saying refund on their way, financial institutions holding the refund.(As I checked with bank, no refund pending)
To the end Weebly get back to you that refund request over 30days, can't get refund
I have started weebly from the very beginning, I don't remember what year.
Their customer services have been really down hill since a couple of years.
I am stuck with my website but I am really impatient with waiting time and
Very poor customer support.
I am forced to looking for another option now.
They simply don't care about customer service. They have one person working the phones and it is impossible to get phone support at any time of the day. They have a "live chat" option, but it never works. They really need to hire more tech support.
I have helped many establish webpages with weebly! They were great!
They are impossible to reach by phone, email yo-yo omg! They removed all my pages after 8 years! High school page, Historical Pages with pictures that cannot retrieve! They say for $80. They will bring my page back! They have my $80. And I still have not gotten the page back! I found an email from hem in spam mail? I get weebly.com mail, or used too! These folks need to be investigated!
They make it next to impossible to cancel your service with them. I had to search through their support service faqs. Even after that, it sent me to their automated chat system. It seems as though Square/Weebly is managed by one person. If this is the case, I refuse to give them my service. Hassle-free process my a$$
I got my website started on weebly and I it is a cause of constant embarassment. Their builder is buggy to new levels and you will discover unpleasant surprises in your published site that weren't in the preview. They make changing style grossly time consuming, and if anything goes wrong (which happens often) there is NO UNDO BUTTON! Expect frustration even with the easiest of sites. Sometimes their site goes unresponsive and you lose your work. If I could take back all the time I wasted trying to reason with weebly's junk interface, I would be a halfway decent web designer by now. Do yourself a favor and stay away.
Their whole site interface is riddled with bugs that will make you want to pull your hair out. Hoping for good site attention? Nope-lucky if you get 15 viewers of your webpage ever. Additionally their tech support people know little to nothing about the site. Do not waste your money-heck don't even waste your time with the trashy free version.
Weebly is very limited as what they can do. If you are starting an ecommerce business its best to just pay the money for a professional web builder. Weebly is behind in so many aspects and if your business goes well you can easily outgrow weebly. They recently added member sign. However once a member signs in none of there account info is saved. You actually have no gain and customer has no gain what so ever by creating an account with your website through weebly. What a waste. Way to go weebly. I am not even going to wait for my contract with them to end. I am paying the money for a professional website. If your a small store and don't require a lot options and don't mind a cheasy site, than weebly is definitely for you. I do want to mention that if you need customer support you can forget talking to a live rep, they only have live chat. Which takes even longer to fix your solution.
Weebly makes it surprisingly easy to create a high-quality website, blog or online store. Over 40 million people use Weebly to bring their unique ideas to life.
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