• Western Union

Western Union

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Overview

Western Union has a rating of 1.2 stars from 282 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Western Union most frequently mention customer service, money transfer, and bank account problems. Western Union ranks 172nd among Money Transfer sites.

  • Service
    131
  • Value
    123
  • Quality
    120
Positive reviews (last 12 months): 8.7%
Positive
2
Neutral
0
Negative
21
28
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How would you rate Western Union?
Top Positive Review

“Transferring money to Philippines”

Steven W.
12/23/23

I transfered money to Philippines 3 times with their app didn't have any problems. They gave me a good exchange rate and everything went through smoothly. 2nd time I made a slight mistake with the receivers surname and when I contacted them about it they sorted it out quickly. I don't know why all the negative reviews I found western union excellent

Top Critical Review

“Never would I use Western Union”

Michael K.
10/23/24

I will never never use Western Union again. I put a stop pay on a money order in June and still have not gotten my money back. Very unworthy company. Every time I call they tell me to wait a couple more days. It has 3 months. I wouldn't pick a star at all if I didn't have to.

Reviews (282)

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Reviews that mention popular keywords

customer service (76) money order (19) bank account (20) money transfer (43)
Thumbnail of user brucew960
Philippines
1 review
0 helpful votes
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June 22nd, 2023

Customer service is so difficult to deal with! Middle Eastern with heavy accents! Can't understand. Don't use, worse company to ever deal with!

Tip for consumers:
Really suck azz

Products used:
Sending money to a loved one

Service
Value
Quality
Thumbnail of user mohammadi71
Norway
1 review
0 helpful votes
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October 27th, 2022

Western Union tries to hold your money as long as possible because they gain money when they keep a transaction on hold.

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Quality
Thumbnail of user mananm4
Australia
1 review
0 helpful votes
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March 21st, 2022

Sorry by mistake all good very nice site I thought wrong thank you really appreciate to get your service

Thumbnail of user naserb7
Alabama
1 review
0 helpful votes
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August 20th, 2022

Nothing else can be said, they charged the receiver lots of money for receiving it without telling me

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Quality
Thumbnail of user elizabethm108
Nevada
75 reviews
125 helpful votes
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May 6th, 2021

Here is the copy of my letter sent to the Western Union, which is self explanatory/ Search about Western Union settlement and you will find out how this company have taken millions of dollars from their clients. "Greetings, there is a long story of corruption and no one can deny it. I have sent $45,000 via Western Union and received back on U$20,000. I put this behind me and continue to use your company

I have sent you the numbers of the transactions, the amount and the date of the transactions, yet your company gave me only 4 transactions within four months, skipping 36 months of transactions. I really don't know what else to do but to look for an attorney and bring you to court to present the records I'm entitled to.

Western Union has had a reputation of fraud that caused billions of dollars in losses for your clients. In my particular case I have proof that the money was cashed out, I'm just asking you for the income tax records and your company is fraudulently presenting a 4 months records when I asked for a 3 years records. Not to mention that at every request your company maliciously request another document from me and start the date of the research 2 weeks after the original request and it did so on and on and on, until it ran out of excuse and time and presented me with a 4 months records.

I know it is easy to send money via western union and it is easy to lose it too... I hope that people, myself included, find an honest means to send money instead of being ripped off by your company time and again. Your campany took over US$45,000 from me and settled with U$20,000.00 and in this missing transaction, different from the original rip off, you are omitting over US$6,000 for one client and a few thousands dollars more to other clients. Your company has stolen and caused me enormous grief." I hope people understand that the small fee that is charged and the convenience that Wester Union offers, does not pay for the fraud your company is embedded with and the enormous loss and suffering your company causes.

Tip for consumers:
Avoid this fraudulent outlet at any cost

Products used:
Western Union sending money abroad

Service
Value
Quality
Thumbnail of user andrewr135
Cyprus
1 review
1 helpful vote
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November 19th, 2017

The lure of the international funds transfer market is great, and here's another phony trying to take advantage of us all in claiming to provide the service.

There are now more than a hundred websites and corresponding apps that claim to transfer your funds overseas, some to a bank, some to high street office, some to your bitcoin wallet.

Now Western Union, a US 19th century survival that has been ripping people off with outrageous fees for years, is trying to compete in the same market that skilled cutting-edge fintech products compete for. Western Union is hopelessly outclassed.

The best of these services use blockchain to make rapid transfers at a high level of security without demanding excessive paperwork.

Not so Western Union, which treated me to a half-hour long registration process only to inform me that it "could not complete the transfer." This was from a registered bank in the US to one of their own cash delivery bureaus where I live.

What possible security risk could there have been? Western Union managed to find one. Like so many fake money transfer operations, this dinosaur can't be bothered to implement the actual security regulations, so they simply set up a series of arbitrary road blocks thinking that this will constitute compliance.

What these fakes don't understand is that security is expected to support the business process, not to prevent it. You can't claim to be in the funds transfer business if you keep finding reasons to not transfer funds.

Let's all look for the Bitcoin-based fund transfer services to move our money in the future, and let these struggling antiques like Western Union, PayPal, and Money Gram finally disappear -- as they should have 20 years ago.

Thumbnail of user najibullaha
Colorado
1 review
0 helpful votes
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October 10th, 2023

Western Union not able to bet MoneyGram western is
Company never send money trough this company
The rate is very expensive

I recommend MoneyGram way chep

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Value
Quality
Thumbnail of user claudels1
Colorado
1 review
0 helpful votes
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February 24th, 2022

They've blocked me and couldn't give me the reason. I've used them for more than 10 years and all of a sudden I'm blocked

Thumbnail of user sdenofa0
Pennsylvania
3 reviews
1 helpful vote
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August 20th, 2023

DO NOT USE! Money order value depreciates(goes down)! They steal your money! Not worth amount you pay!

Tip for consumers:
Worst company policies! Only hurt consumers! Thieves!

Products used:
Money Order

Service
Value
Quality
Thumbnail of user non164
Netherlands
2 reviews
5 helpful votes
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November 27th, 2019

I had my dad transfer money overseas.
He asked for the bank account information, first and last name and money on bank account or cash.
When going to a money exchange the next day, the tracking number gave a blank page.
So I went back later that day and it still gave a blank page. I went to a western union exchange and the tracking number gave a blank page.
I went back to the western union later, the number gave a blank page and the employee told me to wait 24 hours. I didn't think that was the issue, but I waited.
The day after I went back in the morning and the number gave a blank page. The employee told me to come back at 2 pm.
When going back at 2 pm the number gave a blank page. The employee called someone and they told me to contact the sender. I messaged my dad.
Later that day I searched online for a solution. I couldn't find anything and called western union. I asked them about the transfer. They told me it was available in the country of receiver. I told them that I was at a western union location at 2 pm that day and it gave a blank page. They double checked. They told me that the country of receiver was incorrect. My dad had entered the same country as of sender.
I told my dad to change the country of receiver.
When going back to the western union, I showed them the receipt. All they said was 'no'. They thought I would simply go away. I didn't. I stood there while calling my dad. He said he had send another receipt. So I showed them the receipt. When initially going the western union I had to fill out a form. Now I had another receipt, I had to fill out the form again, just because the tracking number was different. All the other information on the form was the same.

I had to do all this bloody effort in order to get the bloody money.
MY ACTUAL GOD. Western union is a JOKE.
This company and its employees are professional at being amateurs.
I rather drop dead then ever use western union again.

Thumbnail of user dshats279
Massachusetts
1 review
0 helpful votes
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December 2nd, 2023

After I received an email regarding an unsettled transaction and money had been returned by the receiver's bank to Western Union and Western Union refund money to my bank account and transaction between me and Western Union was done. Then I used another option to send refunded money to the receiver and I sent the refunded money from my bank account by direct wire transfer to the same account to the receiver's bank. I don't have any control or information on the receiver's bank.Then 43 days later Western Union asked for the money back, I received an email from Western Union: "that it was an internal error that caused the transaction to be completed and also being refunded". Based on misinformation by the Western Union, I am sending the second payment to the receiver's bank. It's not my responsibility to recover any money from the receiver's bank if any was mishandled by the Western Union.
Western Union executive resolutions department made a clear decision: "Please be advised that this won't bring any legal implications to you", but the Risk Collections department threatened me "outstanding balance may be sent to a Third Party Collections Agency and your credit score may be affected"
The Company does not solve the problem after filing a complaint with CFPB and email to Global Customer Engagement Director Agne Domarkiene, Executive Resolution Lisa Baker, President of Consumer Money Transfer Khalid Fellahi.
After more than 170 years in business, Western Union is no longer reliable and can't be trusted.

Service
Value
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Thumbnail of user ninsn
Ohio
4 reviews
1 helpful vote
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March 13th, 2022

I called Western Union on February 7,2022. To ask a question on about to make sure that I filled out the form correctly before taking it to the Notary Office. The Latino male just said, "Just notarized both front and back". I was like wait a minute. He didn't understand what I asked. I repeated the same question slowly hoping that he will understand. He repeated the same answer, "Just notarized both front and back". I asked, you mean I should notarize both back and front of the form. There's nothing that says, notarized the front. It says, fill out and sign. He repeated the same statement "Just notarized both front and back". I just said, thank you and he hung up the phone.

They hired Employees, they can't speak English very well and don't know how to answer questions that Customers ask over the phone. They hung up on Customers because they are frustrated, don't understand the questions that are being asked, and at the same time, given the Western Union a bad reputation because the Company has failed to make arrangements for these Employees to English classes, so that can learn how to speak properly, and answer questions at a professional level.

Solution: Find an ESL Program for these Employees and pay the Fees for them to English Classes twice to improve their General and Business English skills. There's no excuse for them to messing up over the phone. Telling these Employees what to say over the phone, like that Latino man who "just notarized both front and both" is just rehearsing a statement to use over the phone for the day. That's not speaking English, because at the end of day. That employee didn't really help customers over the phone. Western Union is paying Employees to repeat statements that they don't know it means and they are not learning the language.

Tip for consumers:
If you call Western Union Customer and an Employee picks up and can't answer the question correctly, ask if you could speak to a supervisor.

I didn't have time to ask to speak to a supervisor that morning, because I had other things to do that day.

Products used:
I took the Forms to a Notary Office and got everything clarified on I should fill out and sign before notarizing the Western Union forms to get my Money. I still haven't received it yet. It's not the job of the Notary Office to clarifying information that an Employee from Western Union couldn't. The Woman at the Notary Office was like, what? "Just notarized both front and back!" Are you kidding?

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Thumbnail of user i.j
Utah
1 review
1 helpful vote
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June 7th, 2022

Do not use Western Union! They cancel your transactions for no reason. Use another wire service!

Service
Value
Quality
Thumbnail of user philipc27
Australia
1 review
1 helpful vote
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December 2nd, 2013

I have sent over 30 emails to Western union, fraud branch, online enquiries, advocate service.The complaints are in reference to supplying the information to authorities in USA, in regards to the scamming network that is world wide. This scam originated from a online romance scam that cost me $120k AUD of which $80k was sent through WU.
15 of the emails are not even opened(email tracking), the only reply I get is, the case solved.
I have reported to Office fair Trading, Australia as an international company…

I have reported the matter to the following agencies with not one responce:

FBI
INTERPOL
WESTERN UNION
ANZ BANK
CIMB BANK (MALAYSIA)
OFFICE OF FAIR TRADING (AUST)
FEDERAL POLICE

Cyber crime is a growing industry, so much so, that Interpol is building a complex in Singapore to deal with the cyber crime coming out of Asia-pacific region.

Before comments are displayed saying what a fool I was, they deceived 4 banks.
I am just a dumb grunt what chance do I stand.
They are even able to manufacture false bank sites to show the funds which were the subject of the scam.
The security firm that was supposed to be handling the money acquisition is WORLDWIDE GLOBAL SECURITY COMPANY, scam also.
I guarantee I lost much more than money.

Thumbnail of user kims1090
Pennsylvania
2 reviews
1 helpful vote
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May 26th, 2020

I SEND MONEY ON 5/18/20 ITS NOW 5/26/20 AND MY FAMILY STILL DID NOT RECEIVE IT THERE ARE TELLING ME MONEY ON HOLD,

Thumbnail of user irenem594
Philippines
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

USELESS! ALWAYS CANCELLED MY TRANSACTIONS WHEN IT ALREADY MET THE STANDARD.IT CANNOT HELP FOR EMERGENCIES. SLOW PROGRESS $#*!ING $#*!!

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Quality
Thumbnail of user jadew6
Texas
12 reviews
30 helpful votes
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September 7th, 2014

What a joke. The most incompitent people and business I've had the pleasure in dealing with.

Thumbnail of user sherylh138
Texas
1 review
0 helpful votes
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August 15th, 2021

Spent over 5 hours trying to receive money sent from FL to AR. Never did receive the money! Waste!

Service
Value
Quality
Thumbnail of user carlosl19
California
2 reviews
5 helpful votes
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November 22nd, 2013

Western Union has high fees for sending money. I use them only as a last resort.

Thumbnail of user anshus16
California
1 review
0 helpful votes
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March 4th, 2021

I was trying to transfer money through Western Union online. But it is not letting me to transfer its asking me to use another method to transfer. I called my bank and they told me that it shows nothing at Bank's end if any transfer was initiated or cancelled. So they asked me to contact Western Union instead. I called Western Union spoke to 3 different people. Spoke to Tanya first she was helpful said I have to go to WU physical location to do the transfer. But I wanted to do it online then she transferred me to Sharlene or Sharlee such a rude representative. People like her leave a bad reputation for the whole company. She was very rude. Was not even answering my question. Seems like she was not even understanding what I was asking. WU should get rid of such employees. Then she transferred me to Mavick who was very helpful and was able to answer why I was not able to do the transfer. Please I request WU to keep employees who understand customer's issues instead of wasting our time. Please get rid of employees like Sharlene who are leaving a bad reputation of the firm. Date of Call March 4th 2021. Time 5:23PM PST.

Thumbnail of user marlenp11
Massachusetts
1 review
0 helpful votes
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July 18th, 2022

Trate de recoger un dinero en Walmart to Walmart y mi dinero no aparece! Supuestamente me lo entregaron y nada, supuestamente debo esperar entre 7 0 15 días, ese dinero lo estaba esperando para comprar comida a mi mamá, ella me vino a visitar desde Puerto Rico a Lowell Ma, cuánto me estaba procesado el pago se bloqueo. Mi hermana me envió ese dinerito de el seguro social de ella..

Thumbnail of user valeriag6
Uruguay
39 reviews
47 helpful votes
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April 19th, 2019

CON TODOS LOS DATOS CORRECTOS, Y EL NUMERO PARA COBRAR SOLAMENTE EN TU PODER, SI TIENEN EL COMPUTADOR PROTEGIDO O POR DONDE LO RECIBAS ES UNA OPCION BARATA Y RAPIDA DE TRANSFERENCIA.

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Use Western Union to send money online or in person to friends and family around the world to more than 200 countries and territories from the United States.

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