• Western Union

Western Union

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Overview

Western Union has a rating of 1.2 stars from 282 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Western Union most frequently mention customer service, money transfer, and bank account problems. Western Union ranks 172nd among Money Transfer sites.

  • Service
    131
  • Value
    123
  • Quality
    120
Positive reviews (last 12 months): 8.7%
Positive
2
Neutral
0
Negative
21
28
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How would you rate Western Union?
Top Positive Review

“Transferring money to Philippines”

Steven W.
12/23/23

I transfered money to Philippines 3 times with their app didn't have any problems. They gave me a good exchange rate and everything went through smoothly. 2nd time I made a slight mistake with the receivers surname and when I contacted them about it they sorted it out quickly. I don't know why all the negative reviews I found western union excellent

Top Critical Review

“Never would I use Western Union”

Michael K.
10/23/24

I will never never use Western Union again. I put a stop pay on a money order in June and still have not gotten my money back. Very unworthy company. Every time I call they tell me to wait a couple more days. It has 3 months. I wouldn't pick a star at all if I didn't have to.

Reviews (282)

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Reviews that mention popular keywords

customer service (76) money order (19) bank account (20) money transfer (43)
Thumbnail of user syeda258
Australia
1 review
5 helpful votes
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June 24th, 2022

WESTEN UNION THE WORSE
This is embarrassing when you trying to send money to someone they put you on hold every time and once you call them they will tell you that you are block via system you cant use it anymore one of the worse rates I ever got its not just I cant use it but this unbelievable for no reason they block you and not even think once to inform you about it. I condom to use this app the policy is unbelievable.

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Thumbnail of user guitarmickey2
Argentina
2 reviews
0 helpful votes
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January 23rd, 2024

I'm In Argentina, it took so long that the peso devalued. When it was at 960 here WU offered $1325 now it's 1426 here and I'm still waiting, 6 days!

Thumbnail of user gloriao107
Pennsylvania
1 review
0 helpful votes
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November 23rd, 2021

I've been use WU for many years. Use to be very good because I did not know anything better.
Now we have others companies that can offer same service for better rate and pay more for your dolar in your country. Also with better App better custom service much more actualized service. I switch for Ramitly they are give much better service then WU.
WU is way to spansive! And old fashion. Needs new APP. I have to drive to super market pay $11 to get my service. This is absolutly crayzy! Using Ramitly I pay $5.99 and use my cell phone. And they pay more for my dolar in my country.

Thumbnail of user fazalg1
New York
2 reviews
126 helpful votes
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January 21st, 2022

Western union will not deliver your money on time and claim money in minutes. Try to call them they will put you on hold for half an hour and hang up on you. No response.

Thumbnail of user janew623
New Jersey
1 review
0 helpful votes
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January 4th, 2022

Yesterday I transferred money internationally yesterday to be received in minutes like I've normally done but for some reason they reversed the money and cancelled my transaction. When I asked them what happened they claimed my bank declined which I knew was a lie but when I called my bank they said WU reversed the money for. Whatever reason and then I called them back and they finally admitted their system had a technical issue so they asked me to try making the transfer again later which I did and after it went through I received another email from them stating the money will be received in two days which was crazy and unheard of since I selected the minutes transfer transaction to Mpesa. I just spoke to their supervisor Chris who tried to tell me it's the receiver's fault. That the receiver's bank is delaying which again is a lie. This is not the first time I am sending money in minutes but it's the first time western Union has treated me like am an idiot and like I don't understand bull$#*! when I see it. This company I think wants to now sit on our money because it is going broke so it's making its Loyal customers suffer. Please look for other means to send your money because western Union is dying a slow death.

Thumbnail of user joeyf94
Florida
1 review
1 helpful vote
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March 11th, 2023

Dont want to waste my time. This company its just sucks. Customer service the best of doing nothing to help you. Simply they don't know anything. I just dont know what are they doing there.

Service
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Thumbnail of user loibzeso
Nigeria
2 reviews
2 helpful votes
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May 14th, 2019

My name is Loibzes Offiokpo. I want to share how I got free $3,000 easily. Few days ago while I was watching a video here on You Tube, I saw a comment of someone stating how she got free money via Western Union Hack. I wanted to give it a try because I was not having enough money to pay my bills and do what I needed to do but was a bit skeptical. After visiting the site she provided and saw comments by other people of how they got money, I decided to try it, I dived in for $250 to get $3,000 because I needed money. To my greatest surprise, Within 1 hour of sending money for $250 to the hackers, I got my MTCN for $3,000, I was shocked so I did an online tracking and the money was there, so today, I went to the bank and I was paid $3,000 in cash! I am still amazed. Thanks to kloviaclinks(.)com tools.

Thumbnail of user lucianok10
Illinois
1 review
2 helpful votes
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June 3rd, 2022

AVOID AVOID USING THEM! They rejected 3 payments that I was trying to send for only $200 and they just keep the money and getting the money back after they rejected is almost like going to hell, almost impossible unless you record them and you let them know that you are going to sue them, you will lose your money. This is extremely illegal they are using people's money for something else.

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Thumbnail of user dano535
California
1 review
0 helpful votes
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August 8th, 2022

THEY PUT A HOLD ON MY TRANSFER AND CLAIMED THEY DETECTED FRAUD. THE ONLY FRAUD WAS THEM AND THEIR LIES. IT WAS AN EASY TRANSACTION TO MY SON. THEY WANTED TO MAKE SURE IT WAS AN EMERGENCY FOR ME SENDING HIM MONEY! REALLY, WHY IS IT ANY OF THEIR BUSINESS WHY IM SENDING MY SON MONEY. THEY SUCK!

Thumbnail of user juanestebanr
Colombia
1 review
0 helpful votes
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February 22nd, 2022

I sent money twice last week and in both cases, they told me the money was ready for pick up but when the recipient went there they said the system showed they have reached their limit or on the other, they said the money showed it was already paid for, I ask for the money back on the second one and they still charge me the commission, the lady made a mistake and paid me the money and had the nerve to call me to ask me for it when No Service was provided at all other than waste my time... THIS WILL BE THE LAST TIME IN MY ENTIRE LIFE I WILL USE THIS "RIP OFF" I WENT AND SENT THE MONEY VIA "MONEYGRAM" AND HAD NO PROBLEMS AT ALL WITH THEM.!

Tip for consumers:
USE MONEYGRAM INSTEAD OR ANY OTHER COMPANY, WU NEEDS TO BE SHUT DOWN.!

Products used:
NON

Service
Value
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Thumbnail of user nildam7
South Carolina
1 review
0 helpful votes
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March 19th, 2020

There are plenty out there to send money to your love ones. I would never use this company again. There suck! For my experience in this company I gave 0 rate.

Thumbnail of user annettes586
Tennessee
1 review
0 helpful votes
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October 17th, 2023

I can not believe the idiocy of this company. I am a bail bondsman. I had a father try to wire money from another state to get his son out of jail. He sent it. I went to pick it up. After about 45 minutes of every thing going wrong and repeated calls I was given a number to call. They informed me they had to speak to the sender. I was given another number for him to call. I called the sender gave him the number. He called them told them it was to get his son out of jail in another stare. Assured them it was on the up and up. They then told him the money was coming back to him

Wait til u hear the reason

The reason was the COMPUTER decided it was fraud. The COMPUTER decide d this now. Therefore I lost money and time. The son expecting to get out of jail is left sitting. Also where the father lives he had to drive over 60 miles in order to get to a western union. This is absolutely ridiculous. Don't ever fool with this joke of a company that lets a computer decide if you're fraudulent. What if this had been a dire emergency? This company does not need to be in business. They are a joke and fraudulently take fees and don't carry out their end. Get a carrier pigeon to fly your money before you deal with incompetent idiots.

Products used:
None

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Thumbnail of user shielag11
Arizona
1 review
0 helpful votes
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September 29th, 2022

Don't trust western union for your money, they steal you're money, they pick up your money without your knowledge and your disable father unable to buy medication

Thumbnail of user erikaj100
Virginia
1 review
0 helpful votes
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May 5th, 2022

Their system made an error and created two transfers when I cancel the one that was their fault, they wouldn't refund the fee. VERY CHEAP attempt to make money and rep said, there is nothing they can do and it is unethical to me. WROST SERVICE EVER. I will never use their service again!

Thumbnail of user mitchellw165
California
1 review
0 helpful votes
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December 1st, 2022

I live in California and have been sending money to missionary friends around the globe for four years, (see image below). Western Union makes $4.99 every time I send money and we have had a decent relationship. Occasionally there is a glitch and I have had to go the old fashioned way and use the local Walgreens. Recently they wouldn't transfer funds for me and requested that I email their Global Consumer Reinstatements department, which has no physical address or phone number and no accountability. That department asked me for information, which I provided. Everything except an ID number, which as I explained, "what ID number?" because I had given them myWU number, what other ID number is there? The response I got was: "We regret to inform you that according to our internal policy and local regulations, we cannot disclose any specific details why your service has been discontinued." From Diego Op457. There other options, so it's not the end of the world, but what a bad business! After four years of service, they cut me off without explanation. Don't use them.

Products used:
Remitly

Service
Value
Quality
Thumbnail of user amandac1442
New Jersey
2 reviews
0 helpful votes
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May 30th, 2021

The last 4 times I have attempted to use this service it has been an awful experience! WU has no problem taking your money and CHARGING YOU HIGH FEES but won't release the funds TO THE RECICIVER. WU puts transfer on hold and your forced to call back to have funds released and after a lengthy hold time you get a customer service personnel that barely speaks English. WU says they are protecting your from FRUAD well who is protecting us from WU? Don't use this service there is too much competition out there for money transfers. Don't be fooled WU is a trap.
BTW: I just spent 20 mins on hold (3rd call back for same transaction)and the system automatically disconnected me. WU should be put out of business.

Thumbnail of user mohammeda1112
Germany
1 review
0 helpful votes
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December 12th, 2022

Worst ever racist company
Each time I go to receive my money which MY MOTHER is sending to me. Westren Union blocks my money and ask me to send my passport photo to them by Email.
And I did that and I rescevied my money. But that sh!t kept on happening to me each time my mother sent money. MORE THAN 5 TIMES

Thumbnail of user arbimakki
Virginia
1 review
0 helpful votes
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February 27th, 2024

Bad customers service EVER W U. ONE OF THE WORTH EXPRINCE EVER I HAD IF YOU WANT SEND MONEY. PLESE. FIND YOURSELF SOMETHING ELSE

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Thumbnail of user hananf4
California
1 review
0 helpful votes
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August 2nd, 2022

I did transfer money to my MOM by western union in publix store in Florida, they ask me about my phone number to pull my account, In two day western union send confirmation text to my phone contact telling them all my private information included how much i transfer and my MOM name ad all information regarding to my transferring the money, i called them to let them know that your system hacked my phone and texting my information to my contact people, Just be carfull guys western union is a careless company when it comes to your privacy

Thumbnail of user sochunkyent
Maryland
1 review
0 helpful votes
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September 6th, 2023

DENIED FIRST TRANSACTION DUE TO SAYING THE TRANASACTION WAS PERSONAL TO MY FAMILY...MADE ANOTHER TRANSACTION AND AND SAID MEDICAL AND THEY WANTED AN EXPLANATION...WHO THE HELL CAN DO THAT TO SEND $200>>? THIS IS TRULY UNPROFESSIONAL AND PERSONAL...

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Thumbnail of user hugoh57
Germany
4 reviews
2 helpful votes
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January 6th, 2024

Very useful money transferring service. It provides great exchange rates and different methods of transactions.
It is also quite safe and secure.

Thumbnail of user williamc80
South Carolina
1 review
1 helpful vote
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November 16th, 2014

I don't use them to send money, but i do have their prepaid Debit card which is what I recommend you get to pay for stuff online. They will help you get your money back if you are scammed using their card to pay. PLEASE PLEASE DO NOT SEND MONEY TO PAY FOR SOMETHING USING THEIR WIRE SEVERS. They tell you on their website And the paper you have to fill out to send money, not to send money to someone you don't know

Thumbnail of user mariamb14
Texas
1 review
0 helpful votes
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March 11th, 2020

I did do the process they told me to do to get my whole amount of transfer transaction for the last year 2019. They sent me a form I already sent it back to Nina a worker there. I called their phone number on *******268, and Maite said I did 15 transactions but she did not tell me how much the total, or even how much each transaction for me to add with no reason. It was easy to give me that because it was in front of her but she refused to say call tomorrow and we will let you know how much. I called again the second day the phone number of the headquarter, Nina answered and she said we will go over the process and I will give you the information. She reviewed the form and asked me to call the second day to check on the status of the request. I asked to speak to her manager, she transferred me to Cole the supervisor who said the same but I asked to speak with a manager, not a supervisor, we waited so long on hold, and then Cole the supervisor told me the manager in a meeting by a cold way although it is easy for them to give me the amount of the transaction and they can ask for verification about our identity instead of wasting our time and effort about this issue. My husband was listening to the conversation, and he is sick with high blood pressure and diabetes, this is a shame that we can not know the amount even through our account in the app or on. A computer. Thair process is complicated and taking a long time. We took all the processes from the customer service to the cooperate manager and no one help.

Thumbnail of user roberts3890
New York
1 review
2 helpful votes
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October 11th, 2020

I tried to send money from NYC to Florida for a security deposit on an apartment I saw on a real estate company online. Already had made contact with the owner and everything was good to go. Sent the money which they refused to give the recipient. Next day they asked me to sent pictures of both receipts on the recipients phone which I did. Texed all the required info/tracking number/senders name/me and of course the recipients name.The recipient had proper ID/drivers license. Then came the interagation of who the recipient was did I know them personally what was the money for. Then they killed the whole transaction which by now I was ready to do. I understand that there are a lot of scams out there. But for God's sake what happened toyou guys. Just tell people if they get scammed by someone that you're NOT responsible that's all. I mean you've lost all reality of your purpose which was to send and receive money quickly. I will never use them again and it's a shame because I was a long time customer but you managed to run me off.

Thumbnail of user kentk167
Oregon
1 review
0 helpful votes
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September 18th, 2023

I cashed a $21.80 Western Union Money Order at the proper window at my Kroger owned Fred Meyer Market and was charged $4.50 to cash it.

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Use Western Union to send money online or in person to friends and family around the world to more than 200 countries and territories from the United States.

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