Western Union

Company with poor management. After 4 days refused to send money on the assumption that it was a scam. Never called before and gave very poor excuse.

Talked with 4 representatives of western union today for over 40 minutes and not one could help me what's wrong here with this service

Website just keeps geting errors " INVALID PAYMENT RESPONSE BY APN" called customer service and encountered an angry lady who doesnt even know to troublehshoot and blaming the bank, wont let u talk either. Worst attitutude ever. No 0 RATING? So 1 star

Horrible company their customer service is all off shore. Do yourself a favor and look elsewhere for your money transfer company.

They have an app that supposed to assist their customer to send money online, after several security questions didn't work.

I have only used this b. S. twice. The first one I did, it told me it sent. I called the first day, and some young woman was a p. O. s. And gave me a case number when I tried to cancel the order and told me she couldn't do anything for 24 hrs. I called 9 times. 9 TIMES. I GOT HUNG UP ON! BY A RECORDING! Then I finally got a hold of a person. And she took 50 minutes on the phone to cancel. Told me I didnt need a case number in the first place. This is ridiculous how an establishment, that has to be well organized due to the amount of customer information they consume, could Be so dismissive and intolerant of there own mistakes. Take care of your customers!

Do not tell your customers that you care for them, do not tell your customers you are helpful. Do not tell your customers they have 2- 3 business days for a transfer. I have yet to realize why WU continuously lir to you customers. Keep your customers updated on there money. Do not just say "waiting to transfer into the account". How can that amount just f-ing go missing? Wouldnt recommend to anyone. Ever! At least not anyone you trust.

I HAVE TO SEND THE MONEY TO THAILAND TO MY FRIEND ON 24 FEB, 2022. AFTER I SEND THE MONEY I SAW AN ONLINE EXCHANGE WAS THB 32.51 BUT THEY GAVE ME 28.0408. MY FRIEND ALREADY PICKED THE MONEY AND HE TOLD ME THE EXCHANGE RATE WAS TOO LOW. I CALLED THE CUSTOMER CARE THE GUY WAS TOO RUDE AND TOLD ME THAT WAS THE CORRECT RATE AND HE CAN NOT DO ANYTHING. I TOLD HIM I WILL NEVER USE WESTERN UNION. HE SAID THAT FINE DO NOT USE IT. I RECCOMEND NEVER USE WESTEN UNION. USE MONEY GRAM AND OTHER COMPANIES LIKE REMITLY.

I initiated a transfer and my transfer was cancelled for no reason. On chatting I was given random answers and no answer to my question. I started typing in upper case and I was asked to call a number. On calling the hopeless AVR which kept on telling me it will disconnect the call as he was unable to understand whom I needed to speak to! The first human who answered told the compliance team cancelled the transaction and I will get my money back in 7 days!
When I asked the reason I was told I can initiate another transfer and call them whenever I initiate a transfer! I never had to do it over the years since I have been using WU, more than15 years I think.
When I tried to initiate a new transfer, the rate was too low and also an extra fee was added!
THEY ONLY CANCELLED AS THEY WANTED TO MAKE MORE MONEY! RETURN MY MONEY YOU HAVE KEPT AS CAPTIVE IMMEDIATELY!

Managed to talk to a human in the end, it was a 'SYSTEM FAULT' and I need to make another transaction using the new rates and inflated fee!
MY LAST TRANSACTION WITH THIS COMPANY. GOOD PAYBACK FOR BEING A USER FOR OVER 15 YEARS!

I am very disappointed with this service!
Highly not recommended! Never ever will use this bank again!

If you want to hold on to ur $$$ DO NOT US THE APP... PRETTY MUCH A SCAM. I'VE USED IT. IT TAKES UR $ AND TRANSACTION WILL NOT GO THROUGH. BEWARE. STAY AWAY FROM THIS APP

Well, for the first-timer like me... maybe I just EXPECT too much but nevertheless, they still do their job. So I think that's still okay.

I'm advising all Nigerians and Africans abroad to deviate from using western union to send money transfer to their loved ones in Nigeria and other African countries because of racial profiling. For quiet sometime now, Western union has been racial profiling Nigerians whenever they tried to send money home to support their family members back home in Nigeria. On two occasions I tried to send money to friends and relatives in Canada and overseas, they ask me for my country of birth, whenever I tell them that I was born in Nigeria, they refuse me service. I want to categorically send a sound message to western management that theres a class action lawsuit in the works for racial profiling and harrassment of innocent Nigerian customers trying to use western union to send money transfer and we experience racial profiling. We are in the process of retaining an attorney for a class action lawsuit. I have setup a facebook account to fight western union for discrimination. When does a country of birth became a requirement to send money transfer to love ones? Whenever you tell western union that you were born in Nigeria, you are refused service, and you're being treated like a criminal. Nigerians have been patronizing Western union for decades and we've spent millions of dollars on fees for sending money
Through western union, there are millions of hard working Nigerians and they dont deserve to be treated like criminals. To this end, I'm advising all Nigerians and other African people abroad to boycott Western union for money transfer because they're ignorant and ungrateful, we're no longer going to be loyal to them. Western Union does not deserve our business. Please use other money transfer services like moneygram, world remit or through your local banks.

I will never use them again i hope the company folds. This company is used by people who do fraud and scam people out of there money.

I am so happy for the using the western union app. I recommend most of the people download the western union app please thanks

They charge too much when you pay with debit or credit to transfer. I am going to use another transfer service.

I had such a hard time transferring money to my deceased sister's son in the islands. I couldn't believe they made her wait 8 days when i payd cash

I live in CA and have friends from Nigeria and Ghana, those I used to visit before Covid-19 and those on the Continent. Covid-19 really negatively impacted my friends but I seemed to have really benefited financially from it and wanted to start sending money while helping my friends here as well. Friends here suggested Western Union. My first couple of transactions were bumpy but ok, then they took my money. I finally called since my friend didn't receive and they asked me lots of questions and accused me of scamming. Then they canceled my transfer and told me I would get my money back in my account in about 7 business days. I had to file a complaint with my bank to get my money back.
I told them what I am here to say, I have had enough of RACIST companies like this. I have a Masters degree and all my friends are here in school or have degrees and so are the people I was trying to help. The amounts I sent were well below policy and no other WU policies were broken. DON'T USE WU Services. Corrupt companies like this will soon go bankrupt, go out of business. WU will collapse and END. It is time for them to END so don't do business with them to speed their END along.

They short your money. They will get your bank account shut down and their customer service suck. Don't use them.

I purchased a Western Union money order that was lost in the mail. I followed all of the instructions on the back of the money order referencing a Western Union money order tracing request which included providing the original money order receipt and enclosing a $15.00 non-refundable processing fee. The instructions also noted that at its discretion, Western Union may deduct the fee from your refund if it, the $15.00 service fee is not enclosed... please allow 30 days for processing. Per the instructions, I sent a check for $15.00 which was cashed by Western Union. In return, I received a check for $7.00, citing that since my money order was over 1 year old, per the terms of their service contract, a $18.00 service fee was deducted. Mind you, this "service contract" noting that if the money order has not been used within one year of purchase date is not found on the front or back of the money order. Mr. J L, Legal Analyst, if you're going to publicly document this information, as I filed a complaint with the Better Business Bureau, it's important to know your product. Western Union did return the $15.00 processing fee. The $18.00 should have never been deducted to begin with. It's not about the amount, it's the principal. Again, know your product, and if you're wrong, learn from your mistake and make it right. The customer service reps are awful. In the letter received from the Legal Analyst, he stated that the service contract is on the back of the money order. Stephanie at least that's the name that she gave me, a CSR, said no, the service contract is on the front... know your product. Complaints aren't bad... learn from them.

She is so nice! Very accommodating person! She answer all your questions and explain it the best she can! Very helpful! Great job!

When using app and the receiver unfortunately lost their ID you must cancel the transaction and fees you paid will not be refunded.

I sent money from Russia to Ukraine. Western Union can't transfer money and can't refund it. It lasts more than a month.

I would NEVER, I mean NEVER use WU again in my life! I wish I could give them zero stars! Everytime I use these people to send money to my country, they treat me like a criminal. NEVER AGAIN!