Western Union

I needed to send money to my son in Puerto Rico and did the transaction using their website. It asked me for first name, middle name, paternal last name, and maternal last name, and I put all the information correctly. When my son went to collect the money, his last names were inverted. I called WU and the machine sent me a form to fix it, which I did again. My son tried again, and the name was worse: they changed a letter in his first name and put his second last name as a middle name. I made the change again through my online account with them. When he went the first time, WU cancelled the transaction. I called to find out what was happening. They said that the system decided to put a ban for getting the money on my son because of the name mistakes. How in the world is it my son's issue when their own system is faulty? Needless to say, I told them to go ahead with the refund, that I will use Money Gram, and that's what I did. The programming work of WU should be double-check, and they should not penalize legal customers when trying to do legit transactions. Why don't they do that with people that scam others up and front?

I am a millionaire with almost perfect credit and they can't both to send my $200 to a very poor family in Gambia. These jerks need to go out of business.

I sent to my country 500.00 I paid fee 43$ company is pis. Of Sh... fat-bellies just do a little stunned they have little houses and cars. I DO NOT RECOMMEND TO TRY IT. THERE ARE NEW APPS LIKE. Wise. Rio, and many others are cheaper in 100% new

Western Union is a service of $#*!ING CROOKS! They have no problem taking your money, but then for said money to be distributed, they make you beg for it even after a week of waiting. Worst experience ever and I truly hope that nobody ever uses their service again. Don't be taking advantage of by the $#*!ING $#*!S!

Western Unión worse Company I would of give them ZERO STAR, THEY ALLOWED MY ACCOUNT TO GET HACKED BY 3 UNAUTHORIZED TRANSFERS TO MEXICO AND STILL HAVE THE NERVES TO SAY TO CALL MY BANK FOR REIMBURSEMENT, PLEASE DONT EVER DO BUSINESS WITH THEM THEY WILL SCAM YOUR FUNDS AND DONT PROTECT YOUR BANK INFORMATION!

WU blocks my money transfer to Ukraine for no reason. Requested receiver's passport. Sent, but never completed the transfer anyway. Will never use again.

Western Union is facing competition now and to describe the problem with Western Union, I'll talk about RIA. We have family in Brazil and sometimes need to send money, especially with Covid. First few times, we sent it with Western Union because our local grocery store, though it has RIA, doesn't send money to Brazil via RIA. Every time we've sent money with WU, we were quoted the amount they would receive in local currency, but our family there always got quite a bit less than what was promised. Every time with RIA, 1) we paid a lower fee and 2) they got exactly what was promised. We don't plan to use Western Union any more.

Western Union sucks I tried using the machine it didn't send them money and I called customer service because the people watching me use the machine didn't know what they're doing and then when I call customer service it makes me email somebody a computer and I have to deal with the computer I will never use this company again they're Crooks

I'm beyond extremely upset right now I'm going to give them a negative one and they're lucky they're getting that I'm in a very bad situation right now and for some reason their computers are giving off and internal error and I can't get my money that was sent to me by my girlfriend in Florida I caught the bus down there expecting to be able to pick up my money now I'm stuck at Walmart and they do not know when the problems going to get fixed they have no idea how to decipher when this is going to be fixed I was told on the phone to try again tomorrow tomorrow what the hell am I supposed to do sleep in the Walmart parking lot are you people insane fix the damn problem

Overpriced bad service bad service customer service I'd know what they're doing summer service I know what they're doing screw up the numbers Block you can't fix it screw up the names of the receiving end everything wrong Everything wrong

Emma customer representative 709 is very disrespectful toward African American and acts as if she don't want to help she needs to need to find another place to work with that attitude.

My brother got scammed out of 1400€ because of an employee who was clearly working with the scammers and when we tried to get our money work or at least have the employee fired so he doesn't do this to someone else all they could say is: "we're sorry". We didn't get our money back and the employee did not face any consequences

Ps: this was in 2018 and we ultimately had to give up on ever getting our money back. I DO NOT RECOMMEND THIS COMPANY AT ALL PLEASE SAVE YOUR MONEY AND USE OTHER MEANS OF MONEY TRANSFER!

They placed my transfer on hold, I call the fraud team they said ok to pick up money then they cancel transfer and hold your money hostage for two weeks.

Western union is so awesome, and they are amazing
Hey guys, I got 4500$ western Union MTCN transfer in my name successfully, and I've been able to cover all my debts, until now I and my family are so happy, well I got the help from Thepromptcybers (*******983) well if your in need of cash, text them on WhatsApp and earn within 24 hours its nice and perfect without problems

I decided to send monies through Western Union you know quick fast money transfer right. Well initial I thought well if I could do it online I wouldn't need to leave my house so I did fairly easy and money sent, great. The experience was so convenient and smooth that I attempted another transfer well this is where everything became problematic. So I reached out to customer service and this is where I quickly learned when people who are supposedly hired to help but don't wanna be bothered are contacted it's a problem. The entire process the individual was rude, unprofessional and spoke with a accent ( so difficult to understand) I ended my exchange with her telling me I have to go to the location and I could use my card there after driving twenty minutes I was quickly told I could not use my card. So my position avoid this company at all cost this was WORST CUSTOMER SERVICE EXPERIENCE EVER!

Good service overall although the guy I paid using WU turned out to be a scammer and I've lost my money. Not WU's fault.

Will use WU again but only to send money to known people.

Western Union might as well take a blood sample and eye scan
Thier verification process is draconian and prohibits people from sending legitimate money

Bad!

I would like Western Union to look into the script of third-party organization contracted by this organization requesting information from individuals that violates both the Western Union and Global Privacy Statement. It clearly states the type of information that may be required by the organization. The question asked by the authorize contracted agents are invading one's privacy and should be held liable. We are held hostage by your organization to answer question that is not relevant to identify fraud or in the scope of the privacy statement.
Question: In regard to privacy, why is Western Union invading individuals' privacy? There is a difference when it has to state, federal laws global and local privacy statements. There should be a class action against organizations that are indirectly forcing individuals to provide information beyond the scope required. The third party asked me how is the receipt related to me and it's not in accordance to the privacy terms and conditions or law?

My mom was trying sending me money on a day all banks were closed due to a federal holiday, leaving Western Union our only option when it came to transferring funds same day.
When she got to Safeway she paid all fees to have money sent over in "minutes", but three hours later we still hadn't received confirmation that it was sent. We called customer service and they told us it was placed "on hold" for fund verification; which was no problem. However, after six hours of still waiting after the original transaction, we made multiple phone calls to Western Union's customer service. After being on the phone for over an hour they finally told us the transaction was sent to their compliance department because of "fraud".
First off, it was completely out of line for western union to be accusing us of participating in a fraudulent transaction, but then a representative had the audacity to tell me to have her send more money. I found it hilarious that they would want her to send more money when they would most likely send it to compliance again for legitimately no reason.
Never ever ever again will I be using Western Union and I would most certainly never ever recommend this company to anyone.

Helping less privileged people is not the priority of this business. They just banned me from using their flatform after reviewing my transactions of claiming funds from my freinds abroad. Unbanked people needs help. Sick people needs help. Iliterate people needs help. People without ID needs help. People livinh Countryside needs help. I am offering help to the people but they just banned me.

If you ever buy a money order from Western Union and it's been stolen and cashed be prepared to jump thru hoops to get your back. Not only will you have to jump thru hoops you'll be $50 or more less richer, they not only will take a $15 fee if your money order is over $20 you'll have to pay for a photo copy of your money order which Is $15 once you see the money order has been forged you'll have to pay to have paperwork notorized. This makes absolutely no sense when they can see it's been forged then you'll have to wait another 90-120 days for them to make a decision, they almost go as far as if your the one who stole your own money order and your the criminal. I strongly believe Western Union wants you to give up and not pursue getting back your money otherwise why would they take a customer that purchased there product thru so much to get back money that's your's. Purchase there money orders at your own risk because if it's stolen be prepared to wait at least 3-4 months to get back your money.

I sent money to my wife in the Philippines and they lost the money! Many many calls later, they promised a full refund, it never happened. 22 days later, NO MONEY! Call after call, promise after promise still no money!
NEVER USE WESTERN UNION

I wired money to Grenada money was not received I call WU who gave me the run around and insisted that I pick up the money in the Bronx two hours after sending it from Brooklyn which makes no sense why would I send it from Brooklyn then travel to the Bronx to pick it up two hours later costumer service refused to help all they did was give me the run around.BE AWARE OF SCAM AT WU