• Westmore Beauty

Westmore Beauty

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Overview

Westmore Beauty has a rating of 1.3 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Westmore Beauty most frequently mention customer service, credit card, and body coverage problems. Westmore Beauty ranks 366th among Bath & Body sites.

  • Service
    24
  • Value
    21
  • Shipping
    21
  • Returns
    18
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
6
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How would you rate Westmore Beauty?
Top Positive Review

“Excellent & lasting coverage”

KJ G.
7/9/21

I've tried so many coverings for the veins on my legs and hands and nothing ever had such lasting coverage as Westmore. This product is where the road ends! I will continue to purchase this product. I first thought it was too expensive but guess what, who cares. When a product works as well as Westmore, there's no price that's too much! Btw, I'm 69.

Top Critical Review

“Lots of confusion and rudeness”

S C.
7/9/24

I placed an order for the body coverage. I received the wrong item. Ok, so I was told a new order would be sent to me, the new replacement order arrived. Again, the wrong product and color. Feeling frustrated I called again and asked for a refund. They did issue the refund. I really did want to try this product but for some reason the organization couldn't seem to get a simple order right. Recently on Instagram I made mention in the comments of how hard I tried to get the product and someone from customer service responded. I was delighted that they cared a year later, she looked up my account. However the response I received was basically, "why was I complaining I received a refund, what more do I want"? Now why would you reach out to a dissatisfied customer and give such attitude? I explained to her that a good customer service experience would have tried to get my business back by offering to try again to get the right product to me and for my trouble here's a coupon( or something) on my next order. But she couldn't care less about my business.

Reviews (87)

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credit card (12)
Thumbnail of user sc2140
Nevada
24 reviews
50 helpful votes
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July 9th, 2024

I placed an order for the body coverage. I received the wrong item. Ok, so I was told a new order would be sent to me, the new replacement order arrived. Again, the wrong product and color. Feeling frustrated I called again and asked for a refund. They did issue the refund. I really did want to try this product but for some reason the organization couldn't seem to get a simple order right.
Recently on Instagram I made mention in the comments of how hard I tried to get the product and someone from customer service responded. I was delighted that they cared a year later, she looked up my account. However the response I received was basically, "why was I complaining I received a refund, what more do I want"? Now why would you reach out to a dissatisfied customer and give such attitude?
I explained to her that a good customer service experience would have tried to get my business back by offering to try again to get the right product to me and for my trouble here's a coupon( or something) on my next order.
But she couldn't care less about my business.

Tip for consumers:
Finding a representative that cared

Products used:
Never received the product I wanted

Service
Shipping
Returns
Thumbnail of user andreaa1123
Washington
1 review
4 helpful votes
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March 1st, 2024

The makeup isn't good, the quality and videos they advertise is nothing like what you get. Not to mention if u get a subscription and want to return something they don't want to send your a free label. They made me struggle so much to get a label, until i could no longer return the package because "it passed the return date" when over their virtual chat they kept telling me they were extending the date until i was able to receive a return by mail, not electronically. All this for me to call and they said "oh that was just misunderstanding from the last representative" not to mention i had already canceled my subscription and they said they were still going to send a next shipment in may? I don't want anything else from this brand. $80 dollars for something i didn't want… crazy

Products used:
their body makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user robinp694
Washington
2 reviews
2 helpful votes
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March 20th, 2024

Unethical and poorly run company. Products are subpar and it is IMPOSSIBLE to get help from customer service. Forget any "guarantees" or return options; they do not exist.

Products used:
None! Horrible thick lotions that are obvious on skin.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryheleng3
California
1 review
2 helpful votes
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December 11th, 2023

I've been trying to find out why I haven't received my order, emailed them several times with no response what so ever! This is the worse customer service I have ever came across. Will never recommend this company to anyone!

Tip for consumers:
Customer service sucks!!!

Products used:
Eye cream. That I never received

Service
Thumbnail of user aa356
California
1 review
41 helpful votes
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July 1st, 2020

Agree. Such a scam. Terrible product. Very light coverage and doesn't dry. Then they hide subscriptions. I have been charged for a tube daily now and no one will return my email in customer service. Stay away.

Thumbnail of user louiseb536
Oklahoma
1 review
88 helpful votes
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May 30th, 2020

The product gets on everything. It looks very dense and fake. I've spent literally hours trying to cancel. They says it's cancelled and they will send a return label for yet another product shipment. But nope. Just hit my credit card again.

Thumbnail of user patriciah897
Tennessee
1 review
64 helpful votes
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May 12th, 2020

Never received my order. Called customer service. Woman could not understand we did not receive package. When I asked for someone with better English skills, she hung up on me after waiting over 30 minutes on hold. Doing a charge back through my bank now.

Thumbnail of user rikj4
Missouri
1 review
55 helpful votes
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July 11th, 2020

You cannot run fast enough away from these crooked SOB's. We had to cancel our credit card to avoid being charged anymore unjustified charges. We let our guard down and did not review the company or the product before falling prey to their deceptive evil tactics. Lesson learned! Do your research! Stay away from Westmore beauty!

Thumbnail of user kjg5
Washington
1 review
8 helpful votes
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July 9th, 2021

I've tried so many coverings for the veins on my legs and hands and nothing ever had such lasting coverage as Westmore. This product is where the road ends! I will continue to purchase this product. I first thought it was too expensive but guess what, who cares. When a product works as well as Westmore, there's no price that's too much! Btw, I'm 69.

Tip for consumers:
That the product has lasting qualities. You must put it on CLEAN oil free skin.

Products used:
Lasting effects coverage

Service
Value
Quality
Thumbnail of user ackier
Pakistan
4 reviews
8 helpful votes
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January 20th, 2021

I am relatively content material with you in view of your outstanding web page and with stunning designs but some assist is not searching better due to horrific help so please make sure higher courtesies else you are terrific and i'm nearly satisfied with you.

Thumbnail of user winnied14
Pennsylvania
1 review
31 helpful votes
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May 25th, 2021

I, like an idiot, ordered the stuff and didn't even get it! Just the freebies, no actual product. I called them right away and told them and before they had a chance to explain. I kind of knew right then and there something fishy was going on. Told them not to send me anything. Thank goodness I got out before they sucked me in. I used my Amex card. Always good to use, they will always back you up when you are being fleeced. Why do they let them keep advertising this junk?

Tip for consumers:
Don't buy anything from these scam artists.

Products used:
None

Service
Thumbnail of user sala49
California
1 review
35 helpful votes
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March 4th, 2021

I had a very bad experience in this ( westmore beauty) company, they took 3 payments from my bank account for the product that was deceptive, differ from what they advertised. I called for refund because it's useless ( never open the second package) but they denied to return my money, I requested for cancellation ( they attempted to continue charging twice. To make matter worst, despite of no refund and cancellation, they send my account to another scam debt collection Northshore agency.

Products used:
Cosmetic

Service
Value
Shipping
Returns
Quality
Thumbnail of user anitah167
California
1 review
21 helpful votes
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July 9th, 2020

This company is terrible. Do not sign up with them for their subscription. They say you are getting a "deal" but in reality they are overcharging for their products and when you try to cancel they say they have, but keep charging your credit card. I cancelled in May and have gotten 2 more charges in June and July. So basically they were trying to charge me $150.00 for one tube of body concealer. Disputing this with my credit card company because they wont help when you do get a hold of the company Beware! Don't waste your time or money. Very, very frustrating and fraudulent

Thumbnail of user jeanl328
Minnesota
1 review
60 helpful votes
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August 13th, 2020

I wish I'd read the multiple, negative reviews before I spent $50. I thought this was the product I'd finally been looking for. I have veins, I have tattoos - this didn't even touch them - I shook the bottle, applied as directed and the coverage was laughable. Not to mention one bottle would only last a few applications. I decided to see if it truly didn't rub off on clothes after drying. Another joke. This was a total rip off and I'm disgusted.

Thumbnail of user judithn332
Florida
1 review
6 helpful votes
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March 29th, 2023
Verified purchase

I made an order and never received a confirmation email from the company about my order. After 24 hours, I contacted customer service. After losing over an hour and getting no where about the status of my order, they told me to contact them again after 48hours had gone by from the time I placed my order. So another hour spent on the chat with another rep, he tells me the order was placed today and should take 9-11 days for delivery so I told him I would like to cancel the order. He then precedes to to tell me that it had actually been sent and was in transit! I never received any kind of tracking info or confirmation so he sent it to me (after having to ask for it)but it does not have the arrival date because on closer inspection of the email it has not been sent.He lied so I would not cancel. I won't be buying anything from them in the future and wish I had done my homework as so many bad reviews about their products have me worried.

Thumbnail of user marcenei
Ohio
1 review
4 helpful votes
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January 13th, 2023
Verified purchase

Doesn't work. I would not recommend this product. It did not smooth my wrinkles, tighten my skin or brighten my eyes at all. I'm really bummed.
Edit: ok so I didn't realize that you can't use it with an oil based moisturizer. I actually applied it over coconut oil. I used it without and omg wow, it actually does work pretty amazingly well! I'm impressed!

Tip for consumers:
Do not use it with an oil based moisturizer

Products used:
Eye serum

Service
Value
Shipping
Quality
Thumbnail of user valeriec267
Florida
2 reviews
102 helpful votes
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April 9th, 2020

The marketing is very deceptive. I signed up to get a delivery of coverage product every three months at what I thought would be about $30/month. The product started coming every month, faster than I could use it. I cancelled and was told that I had a balance of $96.00 after I have already paid two payments.
The product was not great either -messy to use, transfer badly on my white towels. Coverage not good either. Too bad that I have a ton of it.

Thumbnail of user jilld209
Illinois
1 review
11 helpful votes
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August 5th, 2020

Wanted to try the product so did a one time trial package. They set me up for a recurring billing and shipment which I didn't want. Feel this was a total scam. The product was fine but looked a bit too fake

Thumbnail of user ritas341
Virginia
1 review
4 helpful votes
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November 18th, 2020

I ordered the first trial size of makeup, which came with some brow gel that I never ordered. The brow gel is for brunettes, I have fair skin and red hair. Never had time to use the skin make up before another box came. Luckily, Paypal let me cancel order. I have called them numerous time, emailed them, written them, but they still bill me every week for some brow get for $126.20. Has anyone ever paid $126.40 for brow get? The representatives don't understand what I am saying and I just give up. They told me they want me to mail back, at my expense, the box of brow get which I never ordered. This is the worst company I have ever dealt with... stay away from them... Terrible customer service.

Thumbnail of user rezas26
California
1 review
65 helpful votes
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June 19th, 2020

Everything in the negative reviews I read are correct and applied to me: Hiding their intent to scam you in the fine print, charging way too much for a three month supply that they ship after the first month, charging you even after you cancelled the subscription scam on the phone, no one to talk to, products that do not work, etc.
Don't waste your time and money!

Thumbnail of user vickyr171
Kansas
1 review
6 helpful votes
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May 27th, 2023

Worst customer service ever! I ordered 2 bottles of Golden Radience and instead was sent 2 bottles of Fair Radiance. Contacted customer service to ask them to send prepaid label for return or how they wish for me to proceed. I was told they did not pay for returns, that I could pay for the return and would be refunded the cost of $90 less shipping and handling. What? Why should I pay shipping back for their error? Insane and terrible customer service. I ended up disputing the charge and ordering from another site. I'm not paying for their mistake! I did get an email that they would offer me 20% off on the incorrect shade if I didn't want to return it. Heck, no...why do I want 20% off of a shade I will never use? Cannot believe a company treats their customers like this.

Tip for consumers:
Best to order from Amazon or QVC as Westmore will not pay for return shipping if they send the incorrect shade!

Products used:
Body Perfector in Golden Radiance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carries229
Florida
1 review
34 helpful votes
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July 2nd, 2020

Warning: This product is terrible, very light, does not cover like they show you on TV. And if you do try to layer it like they tell you, it does not dry and becomes very settled and cakey looking. Be warned, that the 60 day money back guarantee only relates to 30% of the price, even if you did not open something in your shipment.

Thumbnail of user xeniar4
California
2 reviews
1 helpful vote
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September 28th, 2021

The reason why I cannot give this body perfector 5 stars because it does not provide an spf to protect you from the sun.
If that could added to the product I would give it 5 stars. By the way, can the company company recommend a sunscreen that can be used with this product?

Thumbnail of user cathig8
Georgia
1 review
20 helpful votes
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May 12th, 2021
Verified purchase

You pay for 3 months In advance before you receive the product. Last shipment was in March which was paid for. I canceled in May. They will not refund April and May payments that they took out of my account. They said my account with them has been paid in full. And they will not charge my account anymore. But they owe me for 2 months. (almost 100.00) I DONT GET MY MONEY BACK. DO NOT ORDER FROM THIS COMPANY..

Tip for consumers:
Company doesn't return money, when you pay for 3 months In advance for product, when you cancel.

Products used:
Cosmetic

Service
Value
Shipping
Returns
Quality
Thumbnail of user clarar37
Clara R.
Oregon
514 reviews
611 helpful votes
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May 30th, 2019

The bubble scrub is great i have these bumps on my arm not acne and the bubble scrub works and its kinda cool when i use the sbrib my arms feel instantly smoother

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