• Westmore Beauty

Westmore Beauty

Is this your business?
Write a Review

Overview

Westmore Beauty has a rating of 1.3 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Westmore Beauty most frequently mention customer service, credit card, and body coverage problems. Westmore Beauty ranks 365th among Bath & Body sites.

  • Service
    24
  • Value
    21
  • Shipping
    21
  • Returns
    18
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
6
See all photos
How would you rate Westmore Beauty?
Top Positive Review

“Excellent & lasting coverage”

KJ G.
7/9/21

I've tried so many coverings for the veins on my legs and hands and nothing ever had such lasting coverage as Westmore. This product is where the road ends! I will continue to purchase this product. I first thought it was too expensive but guess what, who cares. When a product works as well as Westmore, there's no price that's too much! Btw, I'm 69.

Top Critical Review

“Lots of confusion and rudeness”

S C.
7/9/24

I placed an order for the body coverage. I received the wrong item. Ok, so I was told a new order would be sent to me, the new replacement order arrived. Again, the wrong product and color. Feeling frustrated I called again and asked for a refund. They did issue the refund. I really did want to try this product but for some reason the organization couldn't seem to get a simple order right. Recently on Instagram I made mention in the comments of how hard I tried to get the product and someone from customer service responded. I was delighted that they cared a year later, she looked up my account. However the response I received was basically, "why was I complaining I received a refund, what more do I want"? Now why would you reach out to a dissatisfied customer and give such attitude? I explained to her that a good customer service experience would have tried to get my business back by offering to try again to get the right product to me and for my trouble here's a coupon( or something) on my next order. But she couldn't care less about my business.

Reviews (87)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (12)
Thumbnail of user liselleb1
Arizona
1 review
30 helpful votes
  • Send Message
September 5th, 2020

Westmore beauty is not a one time purchase. They trap into a monthly automatic payment subscription. When you call to cancel they still try to sell you products. I finally got through cancelling my subscription returned their product and still didn't receive a refund. And to top it off they still charged me after my cancellation. I hope this information helps, they are not a honest company.

Thumbnail of user staceyu7
Kansas
3 reviews
127 helpful votes
  • Send Message
March 11th, 2020

I ordered product with no idea I was signing up for auto delivery. Offer it as an option, don't hide it in the fine print! When you try to call their Posted number, it's out of service, so you're forced to Chat with Xena online. In the end you have to pay for a second order you never wanted and deal with their so called 90 day money back guarantee. Deceptive marketing is not necessary when you have a decent product. Now you'll never get another order from me and I will warn everyone to stay away from this company. DECEPTIVE!

Thumbnail of user shirleys349
California
2 reviews
102 helpful votes
  • Send Message
January 7th, 2020

Finally received the product that was advertised to conceal all defects and smooth the look of
Your whole body. Well, couldn't wait to try it as I have some brown spots and other stuff that need to be concealed and wanted to use on my vacation. It was so darn thick I couldn't even spread it around my chest without adding cream and even then it was tough. Only lasts until your next shower, so at the cost - not worth it when I can buy lotions for much, much less that gradually tan you and stay for weeks and help hide the spots.

Thumbnail of user victoriag253
New Jersey
2 reviews
9 helpful votes
  • Send Message
August 28th, 2020

I just wanted to order 1 bottle of coverage perfecter. However, they told me that I had to sign up for a subscription every 12 weeks and that I couldn't just get 1 bottle, but they were sending me a bunch of "free" gifts. Ok, I figured that I had plenty of time to cancel. So when I went back in about 30 days later, I saw that there was an additional order placed for OVER $200! Yup. I contacted them and it takes 7-10 days for them to send you a return shipping label and then another 14 days to refund your money... Anyway, bottom line is that it's not worth it. Too much hassle. Too many deceptions. Do yourself a favor and never do business with them.

Thumbnail of user melanieb809
Georgia
1 review
6 helpful votes
  • Send Message
June 5th, 2023

Order an item on May 17,2023. Never received item as of June 5,2023. Called company *******722 several times only to hear " someone will call you back with order status"! Each time I call the same person answers the phone- I am beginning to think I was scammed out of $40! I do not recommend ordering from this company!

Products used:
Never receive the product!

Service
Shipping
Thumbnail of user phyllish127
Texas
1 review
76 helpful votes
  • Send Message
July 3rd, 2020

I returned the Westmore, legg make, and today I received a partial credit, for the one they shipped to me with out my permission. I shipped the first tube along with the second one, because I sent them in the same box with the information on both, they can only give credit for one! What a bunch of crooks! The makeup looks like paste on your legs! I will tell everyone I know this is false advertisement!

Thumbnail of user wendib23
Texas
1 review
14 helpful votes
  • Send Message
September 4th, 2020

Wanted ONE bottle to try - Did not like - before I knew it I had another shipment and charged a total of $91.26! I sent everything back and cost ME $20 in shipping -- they would not refund that. STAY AWAY! Rip off!

Thumbnail of user emilyw397
Texas
1 review
27 helpful votes
  • Send Message
July 23rd, 2020

Scam. Apparently if you buy one product, you are signing up for a subscription. If you call to ask, they say that you willingly signed up for this sham. There is no supporting documentation to back these claims up. I am flabbergasted. This company needs to be investigated and penalized for their dishonesty.

Thumbnail of user pattyb310
Georgia
1 review
15 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

NEVER ORDER THIS PRODUCT! They will keep sending this product to you and keep charging you for it! They will not let us cancel! We've been trying for months! At first, they said, "Fill out the form online to cancel." We called back when the form didn't work, stayed on hold for too damn long, and never got any help. That was a month ago. We called back today, stayed on hold for 30 minutes. We told the representative what was going on, and then she hung up on us. That was after we finally got their phone # through PayPal, because the phone listed online didn't work.

Tip for consumers:
Don't use this company

Products used:
Product sucks

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrag1111
California
1 review
27 helpful votes
  • Send Message
August 24th, 2020

Continue taking almost 50 per month from my account without my permission for over a year. Did not know until my bank alerted me I received their product one time when I first ordered. The crook that I spoke to and asked for my money to be returned told me that due to time frame they cannot return my money that they stole from my bank account. Obviously, they are on commission and takes your money behind your back. Then tried to tell you that you opt for auto shipment. When you didn't

Thumbnail of user christyc510
New Jersey
1 review
1 helpful vote
  • Send Message
November 15th, 2021

This company gets you roped in and then keeps billing you even after you cancel! Wish I would have read reviews earlier! Do NOT order this product. The product is yellow and does not blend well and even though they say it's a money back guarantee, it is not! They don't even try to make you happy when you are clearly unhappy. It is a scam to get you roped into a company! Do not join!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallys721
California
2 reviews
5 helpful votes
  • Send Message
January 17th, 2023

I have tried four times now to cancel. I just got another order! I love the makeup, but I can't keep buying something that I am overwhelmed with already! I am going to look into pressing some kind of charges!

Service
Value
Shipping
Quality
Thumbnail of user marlenet97
Georgia
1 review
40 helpful votes
  • Send Message
May 7th, 2020

Good luck trying to speak to a human at this company. I had to text chat. They don't tell you in the advertising that you can not use any moisturizers for 24 hours before using. I do NOT recommend doing business with this company. Hype!

Thumbnail of user veram115
New York
1 review
5 helpful votes
  • Send Message
October 20th, 2020

Westmore Beauty conducts fraudulent activities every single day - I don't know how they are still operating. I've purchased one item after watching their infomercial and instead of just being billed $30, somehow got enrolled into auto delivery of not one (!) but two subscriptions totaling over $100 per month. I've been trying to cancel since May 2020 (they confirm on the phone that everything is cancelled) and yet, like clockwork, they keep charging me every month and just charged $69.95 for October. I had to dispute with my credit card and get charges reversed while they investigate. This is unbelievable, how a company has no reservations of wasting people's time and just taking their money. Do not buy from Westmore Beauty!

Thumbnail of user tesst21
California
1 review
1 helpful vote
  • Send Message
September 28th, 2022

Thank goodness I read the 1 star reviews, which are many and enough to not ignore. I was ready to order the 7 oz.! Sounds like BOTH the product and the company's customer service are a buyer's worst nightmare.

Tip for consumers:
Read the 1 star reviews

Products used:
Leg coverage

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilat153
New York
1 review
1 helpful vote
  • Send Message
October 7th, 2020

I liked the product but when the pandamic hit they sent the kit without notification and charged my account, I tried to cancel and they gave me a hard time and are sending two more kits that I didn't authorize them to send, I will be returning them regardless, very very pushy! Big turn off for me

Thumbnail of user lesliel117
Georgia
1 review
51 helpful votes
  • Send Message
October 12th, 2018

The product is great but when I purchased my second order of Westmore's Magic Effects concealer it did not come with the sponge applicator, which can be used to apply concealer and to keep the product in the base. It even says it with the instructions that came with the product. I have called 5 times only getting an answering service plus I sent an email asking for them to send the sponges( I order 3 colors and none of them had the sponges) I am very upset that they do not respect their customers to return my calls or email or send the sponges to me

Thumbnail of user tinaa231
Massachusetts
1 review
21 helpful votes
  • Send Message
July 23rd, 2020

They keep on taking money from my account for products I didn't order. They are a fraud. I had to call and visit the bank for the same issue and if I can't stop them I'm forced to close up my account.

Thumbnail of user tammyi31
Kentucky
1 review
16 helpful votes
  • Send Message
August 20th, 2020

Fist call I told her I wanted to cancel I did not the shimmering shine it had so she said she would send me something that would had no shine never got it called back a month later they said there promotion was up well that figures then they tried to get me to spend more money on product's kept telling them no on every thing had to finally hang up so don't do it rip off

Thumbnail of user robins667
Maryland
1 review
21 helpful votes
  • Send Message
July 26th, 2020

I ordered the Golden Radiance and was skeptical. I don't like my legs - they have sun spots and wanted something that would cover and give an even color. I don't go to the pool or wear shorts but I have a sun dress that I have not worn because of my legs. So far I've applied it to my arms, shoulders and back with the help of my daughter. I love it. It gave me a beautiful sun kissed tan look. It feels very light on the skin. After one application I decided the color it gave me looked so nice - it minimized my sunspots - that I did not feel the need to do more applications to totally cover the spots. I am hoping it will work as well on my legs. I exfoliated then applied a thin coat and allowed it to dry completely and had no issues with it getting on my clothes. I told a few of my girlfriends about it and they said they thought I was tan from the sun... I will send an update after using it on my legs to see if I am happy with the result on my legs...

Thumbnail of user lindaw1368
Illinois
1 review
6 helpful votes
  • Send Message
October 5th, 2020

It doesn't stand up to it's claims. It doesn't give the coverage that they state in their infomercials. PThey put me in some monthly program that I didn't ask to be in. They took 160 bucks and 2 boxes of the junk. Now the won't return my money because it's over 60 days. Scam. Don't fall for it.

Thumbnail of user robd185
California
2 reviews
7 helpful votes
  • Send Message
August 1st, 2020

They sent me the wrong shade of product. I mailed back the wrong large tube. Then they sent me a trial size product had billed me $130 for it. Now they turn me into a collection company. I am going to Dill to all all of you

Thumbnail of user robd171
Rob
Colorado
3 reviews
41 helpful votes
  • Send Message
May 8th, 2020

I bought the dark formula in large tube. They sent me the light formula. Does not work. They mailed me a tiny tube of dark formula. I returned large tube and they say they never received it. Stop billing me for $130.00.

Thumbnail of user brente42
District of Columbia
2 reviews
13 helpful votes
  • Send Message
January 13th, 2021
Verified purchase

The color shades were not to my liking and I called to return after going on Covid iso and they said I called a day too late. I told them I'd been laid off and didn't have the money, they said too bad pay it... this was 6 or so months ago and they sent it to collections. I borrowed some money from my sister to pay it. I'm still not working & I just think that is so cruel! I've included a redacted past due invoice to prove I was a customer. WAS

This was the last payment and I haven't used any of the product due to my initial reason. I just think they are hard core and would never do business with them again. I'm not going to share any pics because I took some and the coloring just looks so odd. Buyer Beware!

Tip for consumers:
That they were going to be so unhelpful in light of the no more job pandemic situation I found myself in after ordering and then being sent to self isolate.

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user pata149
Texas
1 review
37 helpful votes
  • Send Message
June 3rd, 2020

Buyer beware... they won't let me cancel! I no longer want the membership and when I called to cancel they said they couldn't cancel me until my next box arrived. Why? Then they charged my credit card AGAIN for another box of items I don't want. They hit my credit card twice in two days! Terrible!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Westmore Beauty?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Westmore Beauty?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business