• Westmore Beauty

Westmore Beauty

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Overview

Westmore Beauty has a rating of 1.3 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Westmore Beauty most frequently mention customer service, credit card, and body coverage problems. Westmore Beauty ranks 364th among Bath & Body sites.

  • Service
    24
  • Value
    21
  • Shipping
    21
  • Returns
    18
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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How would you rate Westmore Beauty?
Top Positive Review

“Excellent & lasting coverage”

KJ G.
7/9/21

I've tried so many coverings for the veins on my legs and hands and nothing ever had such lasting coverage as Westmore. This product is where the road ends! I will continue to purchase this product. I first thought it was too expensive but guess what, who cares. When a product works as well as Westmore, there's no price that's too much! Btw, I'm 69.

Top Critical Review

“Lots of confusion and rudeness”

S C.
7/9/24

I placed an order for the body coverage. I received the wrong item. Ok, so I was told a new order would be sent to me, the new replacement order arrived. Again, the wrong product and color. Feeling frustrated I called again and asked for a refund. They did issue the refund. I really did want to try this product but for some reason the organization couldn't seem to get a simple order right. Recently on Instagram I made mention in the comments of how hard I tried to get the product and someone from customer service responded. I was delighted that they cared a year later, she looked up my account. However the response I received was basically, "why was I complaining I received a refund, what more do I want"? Now why would you reach out to a dissatisfied customer and give such attitude? I explained to her that a good customer service experience would have tried to get my business back by offering to try again to get the right product to me and for my trouble here's a coupon( or something) on my next order. But she couldn't care less about my business.

Reviews (87)

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credit card (12)
Thumbnail of user leonaw20
California
1 review
47 helpful votes
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June 6th, 2020

Wow I can't complain about shipping because of covid19. But I was so excited when it finally got here. Got in the shower exfoliated dried off and tried it. I felt dried out and it looked fake. It didn't cover any marks or imperfections. I have very light bruises on my leg and some veins. They showed up even more. I have to put about 6 layers to cover up. And it makes it look even more fake. The colors are weird and not natural. I tried the bronze because Iam a very light skinned black woman. No one is that color bronze. Then I tried the tinted eye cream it gets worse. It made my eye area look dry and unnatural. Iam scared to try the brow gel. They also put me on auto ship before the first product came. I will call today to stop shipment. This is one of the many tv scams that should be called out.

Thumbnail of user iriss178
Ohio
1 review
5 helpful votes
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March 10th, 2023
Verified purchase

They claim it doesn't crack or flake. Well that's a big lie because it most certainly does. The video they advertise with is bolgne, this product is is worse than Plexi Derm. Wouldn't buy this product or any of their products again!

Value
Quality
Thumbnail of user lisaf1395
Texas
1 review
36 helpful votes
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June 5th, 2021

I've ordered the body coverage from Amazon, which is always a good experience because Amazon teaches their employees to be respectable and accommodating in every way possible... Westmore not so much. I ordered not knowing I signed up for "auto delivery", luckily for me I became privy to this sorcery very quickly and canceled that crap. Take my word for it, if you like the products from Westmore, order from AMAZON OR QVC. Do not order from the website directly. It is indeed a SCAM.

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Value
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Thumbnail of user mollys424
Washington
1 review
10 helpful votes
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July 21st, 2023

I ordered a Westmore Beauty product from a facebook add. I received it, I immediately tried it under my eyes where it was sold to smooth fine lines. It balled up and didn't soak in. I called Westmore Beauty the same day I received the product. Waited about an hour and finally spoke with Glenda. She told me "no need to send back, the purchase price would be refunded to my credit card in 7-10 business days". It wasn't ever credited, so I started a claim to dispute the charge with my cc company. Westmore challenged the claim saying I received the product and didn't return it to them within the return window. DO NOT PURCHASE FROM WESTMORE! Their product is crap, their customer service is worse and their money back guarantee is fraud!

Thumbnail of user brandief4
Nevada
1 review
97 helpful votes
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May 7th, 2020

I purchased the Body Coverage Pefection online after seeing an infomercial. I haven't even used the product yet and they're billing me for an auto shipment, when I specifically remember that I made sure there would be no auto shipments in the future. I called customer service and wouldn't you know, they were unable to cancel this shipment because "it had already been shipped," even though there isn't a tracking number. I am livid! I canceled my "subscription" and will never order from an infomercial again.

Thumbnail of user connier178
Texas
1 review
26 helpful votes
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June 11th, 2020

I purchased this Body Coverage to cover up spider veins on my legs, after applying 4 coats it didn't cover and has to dry for 10 minutes in between each coat. I don't have an hour or more to apply this! I sent it back and then tried to call to cancel future shipments because I thought it was $39.99 not $39.99 every 4 weeks with a new one arriving every 4 months. I waited 30 minutes on hold to get through then had to be firm with the young lady ( I'm sure just doing her job) that I wanted to cancel and DID NOT WANT TO BE CHARGED AGAIN. I was told I would receive a refund when they receive my return, which is fair I just hope it's true.

Thumbnail of user sonjas161
Florida
1 review
2 helpful votes
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May 11th, 2022

I have been using this product for a year. I am at that age I started getting bags under my eyes 50 and no work done yet, at first use I wasn't pleased with it, it caked and was blotchy. I tried it again my way, washed my face, moisturized my skin allowed my skin time for it to soak in and dry, then I applied a small bead size under my eye lightly spreading it outward. Allowed to dry, I use dry powder foundation and boom! No caking! No blotchy spots. After a year of using this Today I noticed my eye that had the worst baggage was not as noticeable anymore without it being on. It does work, but you have to understand it's a firming product, once you apply you can't place liquid ontop of it otherwise it breaks the bond. So I apply a light moisturizer before and allow time for it to soak in my skin. I love this!

Thumbnail of user nikitag33
Indiana
1 review
4 helpful votes
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October 15th, 2021

This product is awful! I can't use it. On top of that they keep charging me every month for crap I don't use. Can we file a lawsuit ladies? I'm seeing a lot of the same complaints.

Tip for consumers:
This product is poor quality. They will keep charging your account. Don’t trust this company.

Products used:
West more Beauty Products

Service
Value
Shipping
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Thumbnail of user wendyt210
California
1 review
4 helpful votes
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August 16th, 2020

The eyebrow gel is good. The under eye concealer swells the dark circles! The body coverup DOES NOT WORK ON SUNSPOTS! I have sunspots/liver spots on my legs and arms chest. The product does not cover them nor blend. Falsely advertised.

Thumbnail of user lindad28
Texas
2 reviews
20 helpful votes
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July 13th, 2020

I called before the 30 days and was informed by Mike (at Westmore) that the product had already been sent out. I told Mike that I wanted to cancel I did not like or want the product and he said he cancelled and gave me a confirmation #. I hope Mike did cancel because after reading reviews you certainly have problems. I had a difficult time hearing Mike (Westmore) and did ask him to talk louder (and I do have exceptional hearing per my ENT) He made no attempt to speak louder. He NOT ONCE mentioned the 60 day money back guarantee and tried to get me to try a moisture spray for exfoliation. I told him no I was not interest... just wanted to stop the product shipping and not charge my account. I called my credit card company upon hanging up the phone with Mike(Westmore) and guess what THE NEW CHARGES ARE ALREADY POSTED AND FOR EVEN MORE! For Pete sake treat your customer better.

Thumbnail of user mariea337
Washington
1 review
1 helpful vote
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November 11th, 2021

The product was fine. The membership is horrible kept switching up sizes and add ons. Have to fight to cancel a membership they said I had but never signed anything.

Thumbnail of user luzestherv
Pennsylvania
0 reviews
0 helpful votes
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June 27th, 2022

Hi, I have ugly veins on my legs and don't even wanted to use shorts; I have bought and use so many different products to hide my veins and none of them really worked. Then I saw a commercial on TV about the body coverage perfector, I thought is another scam, but I did send for it and boy was I surprise that it worked. I started crying cause I was looking for something that could really help me and finally I found it. Since 2017 I have been using this product and the best part that I love from it is, that it blends with my skin tone cause it camouflages and u can't see my veins, oh and another thing is waterproof. LOVEEEEEEEE IT!
I recommend anyone that needs to hide a little imperfection In their body to please consider this product! Thank you so much, Westmore Beauty!

Thumbnail of user laurae667
Rhode Island
2 reviews
2 helpful votes
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June 30th, 2021

I was excited to be able to cover my body's dark spots and red spots but that never happened with this. It looks cakey, comes right off, and worst of all doesn't even cover. Waste of money.

Tip for consumers:
Only invest in the 60 second depuff eye cream. It's actually worth it.

Products used:
I tried the body coverage (terrible) the concealer (also terrible), abs the 60 second eye depuff cream which is actually amazing

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrap1998
South Carolina
1 review
4 helpful votes
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April 11th, 2023

I was so excited to receive this product. I tried it and it covered nothing. There is no paperwork included in the box with return instructions. So disappointed!

Thumbnail of user jaedae2
Hawaii
1 review
2 helpful votes
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October 5th, 2022
Verified purchase

Amazing results that last all day.
I have oily skin so I was surprised that it worked so well. The best bargain is the 5 pack
I love that it is tinted

Tip for consumers:
Trusted

Products used:
60 second eye treatment

Service
Value
Shipping
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Quality
Thumbnail of user loreleij4
North Carolina
1 review
34 helpful votes
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July 9th, 2020

I ordered a one time product. They charged me $64. Then, charged me again $204. I asked for refund. They said to return the product before can get my refund. The product was returned Jun. 17 and they said they haven't got it yet. Their customer service is really not good and helpful. WARNING! MAKE TO CANCEL THE ORDER SOON AS YOU GET THE FIRST ORDER. THEY WILL CHARGE YOU GET THE NEXT ITEM. VERY HARD TO GET REFUND.

Thumbnail of user cindyk228
Pennsylvania
1 review
52 helpful votes
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May 15th, 2020

You could still see my markes on me, didn't cover them up. Then it took well over 2 months to get my money back, then not all of it was refunded. Not satisfied!

Thumbnail of user monical320
Washington
1 review
3 helpful votes
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August 24th, 2020

Do not order from this company! They overcharged me and told me they didn't and I can't cancel my order. I am out $89.49... so far. Try to report to BBB but their website is a joke.

Tip for consumers:
Don’t even buy anything from this company

Products used:
None

Service
Value
Shipping
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Thumbnail of user jeans481
Ohio
1 review
19 helpful votes
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July 9th, 2020

Today I made my 3rd call to see why my refund has still not been received from my order on 3/9/20. My first call to a rep. On 3/24 said that my refund was already sent to my credit card. Call two on 4/23 said the same thing. Call number 3 made today on 7/9 said that I couldn't get my money back. DO NOT BUY FROM A COMPANY THAT ONLY INTENDS TO LURE YOU TO THEIR PRODUCTS WITH A CLAIM THAT YOU CAN RETURN ITEM AND GET MONEY BACK. AFTER READING REVIEWS, THIS IS COMMON FOR THEM.

Thumbnail of user kristas132
New Jersey
1 review
1 helpful vote
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August 5th, 2021

I keep cancelling these shipments but they continue to send them to me and I do not accept them. Then they try and charge me for products I have not accepted. Reducilous

Tip for consumers:
Don’t buy these products

Products used:
None I sent them all back

Thumbnail of user innaf9
New York
1 review
5 helpful votes
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October 17th, 2020

Not sure why her products have a low rating but I'm very happy with it! I love how good my makeup looks when i use their products :)

Tip for consumers:
Read up the history on the Westmore family they have been around Hollywood makeup for generations if anyone knows makeup it’s them lol

Products used:
I’ve used the skin conditioning excoliator as well as the 60 second eye effects and the cc cream and lip treatment oil and mascara and lipsticks and blush just about everything lol i have a whole
Collection I’m actually obsessed with the products

Service
Value
Shipping
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Thumbnail of user micheleb327
Pennsylvania
1 review
22 helpful votes
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June 27th, 2020

I CANNOT GET A HOLD OF ANYONE TO RETURN PRODUCTS. CUSTOMER SERVICE NUMBER ALWAYS CLOSED. CHAT SERVICE USELESS - AGENT CONNECTS THAT DISCONNECTS YOU. TERRIBLE COMPANY! STAY AWAY!

Thumbnail of user luzc31
Florida
1 review
2 helpful votes
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September 11th, 2020

I never received the product and when I called on
08/25/20 I spoke with "Princess" a woman that could barely spoke English and she said my order will be delivered on that date which meant it was never delivered when it was charged to my credit card which by the way after reading all the reviews I immediately called my credit card company and told them about my suspicious and canceled. On
09/03/20 Spoke with Felix, also couldn't speak English and he told me exactly as "Princess" told me that it wasn'tdelivered yet and it was going to be delivered on that date. I told him i didn't want anymore the product and requested my refund. He told me that my refund will be sent within 7 days and as of today September 11, I have not received anything! BECAREFUL IT IS SCAM!

Thumbnail of user brendaj699
Ohio
1 review
3 helpful votes
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June 27th, 2021

Wesrmore Beauty concealer works great on my legs. Hides spider and varicose veins. Last a week on me. I highly recommend it!

Tip for consumers:
They tell you everything up front. Costumer service is great! I ordered a lighter color, called customer service and they immediately sent the next darkercshade free of charge. I have always had a good experience with this company.

Products used:
Body concealer

Service
Value
Shipping
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Thumbnail of user valeries324
New Jersey
1 review
6 helpful votes
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July 25th, 2020

I'm waiting since February for my refund. They won't send but took my money real fast. I have the receipt from the post office and they don't care.

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