Wet Seal

Went to the Mayfair location and their was only 3 people working! And they we all checking people out, none on the sales floor to help you. I had to stand in line for 15 mins just to ask a question. Just didn't get a good vibe by workers or store! I don't think I will shop there ever again.

Not sure all these clothes are my style, but I will say I love how they let you search - it's pretty creative. Like there is a category for Little Black Dresses. I think they understand how women think when they're shopping.

Placed an order and was missing an item. They no longer have a phone number so all communication is via email. Was told that there was nothing they could do, that the "warehouse" said the order was sent out fine. When I asked for the warehouse proof... I was met with "go to the post office"... sent several emails following hoping to speak with a supervisor. No luck. No answer. Dont order online. Pretty much lost $20 -_-

Wet seal is not bad at all. I bought a crochet top and it was really great value for the money. The only thing was that the size was a little on the big side. Other than that, everything was fine. And they also allow online purchases to be returned to their stores. I would shop there again.

I have been ignored for weeks and no reply to promo code not applying to all items at checkout. Clothes are bad quality, shoes are huge and unwearable - they reduce price a day after I buy - so much so that if I had waited I would have save more than $50 but they won't reply to that email either asking to honor the cyber week prices

The first order I made they cancelled with one email that went to my spam folder. I tried to re-order and after 4 or 5 attempts to finally pay, I tried to use paypal. My mistake as apparently paypal returns give you store credit not refunds to your card.

My order finally arrived and most of the clothes feel terrible on my body. I knew they'd be cheap, but I didn't think they'd feel this cheap. It's a shame because they're very cute.

I will be attempting to return the clothes. As it is not free returns, I will be paying a significant amount of money to return the poorly made clothes.

I will not be ordering from here again (except to use the store credit I have)

I ordered a package a week and a half ago and still have never received it. They give you the option to check out as a guest so I chose that instead of going through the hassle of making an account since I rarely shop online, but I never received a tracking order number email and better yet, they took the money out of my account as well so now I lost out on $40 and can't even fight it since I never received a tracking number. I am beyond pissed. I will never buy from wet seal again!

So I ordered some clothes online on 06/05/16, I never got a confirmation email, and I didn't get one until they "shipped" it out. I say "shipped" because my payment didn't go through till 06/07/16 which is fine. I paid for 2 day shipping, and it comes with same day shipping. They didn't create a label until 06/08/16, and it didn't get put out until 06/09/16. They kept it as weekday only shipping so I won't be getting it till 06/13/16. They refused to fix their mistake. Thankfully they refunded my shipping, but I needed the items on 06/11/16 so it's just annoying at this point. Their customer service is lackluster and leaves plenty to be desired. I will NEVER order from them online again, and potentially never shop at their store again. I'm even on the fence on keeping my $90 order.

I recently voted on their jack pot deal. Which is something where if you vote on 3 of the outfits that become high sellers you win a gift card if multiple people vote and win then the giftcard (jackpot) is split up among the people who won. 4-5 of the things I voted on were among winners and for some reason they stated that there were no winners so I sent an email inquiring about it in the morning 5 hours later I check again and they gave the prize away to 2 other people and I was not listed although I voted on 4-5 styles that were among the Top sellers. I was ignored and I feel like my prize was just given away. Don't bother with any deals of jack pot voting because its always inaccurate, never honored and if you send an email you will be ignored.

I used to purchase from wet seal before the bankruptcy/closure stuff. It's a HORRIBLE site and company now. No customer service whstsoever and not even a phone number to call. I paid for an item almost once month ago. Was charged and still no product. Never again! Wet seal is the worst!

I ordered a dress that looked super cute on their website and when I got it I was kind of disappointed in the fabric. I was expecting a good, different type of fabric but I got a cheap looking one. I can't blame the site for that or say that I don't like the site because of that. As online shoppers we have to understand that a product might not look or feel the same once we receive them. Plus, the dress fit great and is still super cute! So, overall, I am very pleased with my experience with WetSeal.com. I like shopping online better than at the real store. And I will continue to shop there.

Im in love with this store! Everytime i go to the states i spend hundreds of dollars in any wetseal store. Clothes fit perfect like it was made for me and the quality of clothes are A1. Only thing is they do not accept international credit cards but o well i love this store

I ordered a TON of clothes from them! I like how they have my favorite type of clothing Urban! And they have cute classy stuff but, what really makes it stand out is some of the clothes and jewelry are really unique.

Order a jacket online and I can't even find the shipping for it. They said I'd receive an email 2-3 days after its been shipped. I've received nothing and I bought my jacket on the 22nd. It is now the 29th. Still don't see if it was shipped or not. All I can see is order shipped to NFI. I have no clue what that means. I can't even get a hold of a person because they're only open mon-fri 7-5 pst. I'm eastern so I never can catch them. I just sent an email hoping for a response back. I told them that I'm ready to refund my purchase but I already know it'll take a lot of days to get it refunded to my card. This will definitely be the last time I buy anything from wet seal.

I got clothes for christmas that didn't fit and went to return them and the lady was so rude about everything bc i didnt have the tags attached even though I had them in my hand along with the receipt. They were gifts and of course people take tags off. She wouldnt give me any money back or store credit. I will not return..

Very unhelpful and rude. Wet Seal could care less about customers, and they have no compassion for customers. I was so stressed when they told me because my items didn't deliver, there was nothing they could do. They told me it wasn't worth it to call their warehouse for my returned items. In short I ended up going to two post offices, making a claim, and the post office was happy to go through packages to find my "undeliverable one". Yet Wet Seal wasn't even willing to call their warehouse. Wet Seal was nice in store, been shopping for over 15 years, but they are non helpful now, and not too friendly or professional. When I call them they act like I'm bothering them. I hope the word gets out about how they really are. Their computer had a glitch and all they said to me was, " nothing we can do if you missed the promotion". Yeah, but don't they work there? I can't with Wet Seal as it has turned into a Dry Animal. I'm done online shopping with them!

6/2/16 I found some cute clothes that I wanted to try on but for some reason they keep the fitting room doors locked so I had to wait for an employee to open one but only 2 people were working and they were both at the checkout so I waited and waited and waited and eventually put my clothes on the nearest rack and just walked out the door. The employees just chatted with each other the entire time and never glanced at me or the other person waiting for about 10 minutes until I just left. Good clothes. Awful service.

Do not order online! I ordered a jacket from them and it came very late and was damaged! There was a tear in the jacket and the edges were clearly unfinished! It looks like a 10 year old sewed it as the stitching is horrible! There were loose threads everywhere and even had tape around the button holes. I saw the jacket in store but they didnt have my size so i ordered online and it is not the same quality! I contacted wetseal to return the jacket and customer service was very rude and I have to pay for shipping back aswell! Very disappointing.

I bought this dress from wet seal at the arundel mills location in Baltimore. I came in to return a dress that I never wore. I didn't have time to try it on at the store so I tried it on at home and it was way to short so I went to the store to return the dress with tags attached and my receipt and the lady started smelling my dress that I was trying to return, like first off who smells clothes before you return them and then told me she couldn't return it because the dress smells bad. I was so pissed! Never heard of this in my life.

I was shopping at the Wet Seal in the Holyoke Mall the other day, 5/9/16, and was greated by someone the minute I walked in. Was asking me how my day was, what I was shopping for, and it was really nothing, and let me browse the store. Two people were working, and I would assume the one on the floor was the manager., and an older lady with dark hair was assisting another customer at the register. She came up to me after letting me look around and helped me put together 3 outfits for a trip that I was taking. Highly recommend my friends go there and shop! Will visit this store again, the staff was very friendly, and the store was nice and clean. When I left I asked for the managers name as she was very helpful, even after having to deal with a very RUDE customer, she was more then happy to help me with my outfits!

Usually the clothes I order from Wetseal aren't of good quality, but I recently ordered some dresses last week Thursday and my mouth dropped when i felt the material. Very sturdy and durable and all of the items I got were under 20 dollars. Idk if this is a one time thing, but good job Wetseal (this time lol)

So I placed a order on the weekend some how it was made as I won't it at 5-7 busniess day at 6.95 but I selected 2 day service at the 5 dollar rate so I can have it in time for Christmas but some how it got messed up so ok let me call customers service no there not open on the weekend ok I call first thing in the morning on Monday well I get told there nothing they can do it already at the distribution center and I might have push the 5-7 day button so it my fault and merry Christmas and hung up on me. I won't be ordering from them no more beware.

I ordered a dress and ankle boots for a special occasion on the 1st, I wasn't expecting them to be here anytime soon, so that's why I ordered them in advance (needed them the 15th). I've ordered from them before and it took a week to get here. Well, it is now the 14th and they still aren't here. I called customer service and they were so unhelpful. I was told since it wasn't going to make it here in time, that I could get a refund so I responded with "so another two weeks until I get that?" Her response was "Yeah, maybe even longer than that." Ha. So helpful. I will never order from here again. Worst experience ever, thanks Wet Seal.