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I purchased a set of rim (4) from them and we are in the same state as their office. We realized we made a mistake and needed 1" wider rear tires, i expected to pay for shipping. But it took them forever to respond to my emails and each one said "usually 10-40 mins return time on emails" and it took them 5 days and I was told to call the office and they gave me the number.
I could only get the sales department and they took my order number and said returning shouldnt be an issue and look out for an email from their return team.
The email came about 20 mins later and said I was responsible for shipping AND a 25%(!) restocking fee on unopened brand new rims. What kinda scam is this? That is nearly $400 plus shipping.
I am not impressed. A business is defined by how they address customer issues, not how they take care of easy transactions. I was trying to give them more money and send them more business through our shopts but they clearly dont want to work with us so here is your review.
Tip for consumers:
terrible customer service
Products used:
rims
I was very skeptical on buying wheels online but wheel hero customer service was very knowledgeable an helpful. I received my wheel in the period of time promised and they where perfect. They fit my vehicle perfectly. I absolutely recommend this company and definitely would buy there again.
Tip for consumers:
Definitely recommend. See the actual review
Products used:
Wheels
Ordered rims+tires online using the vehicle search, 2 weeks later when they arrived they wouldn't fit on my car. Talking to support has been a nightmare and so far I've been told to "stop wasting time and just put them on the car" when I have shown proof multiple times they do not fit the car. I've had the tires in my garage for almost a month waiting for them to honor their "Fitment Guarantee".
Desired outcome: PICK UP THE WHEELS AND ISSUE A FULL REFUND
Products used:
Custom Wheels, Rims for automotive parts
Great customer service, they were able to assist me with all my questions as far as fitment and even assisted me with questions I had after the purchase. My wheels look great!
Tip for consumers:
I love this company because they have great customer service and worked with me through the whole process.
Products used:
I ordered wheels and tires to fit my jeep
I received the wheels and tires on a record time and all perfect. Thanks a lot! Installed on my car and it gave a great look and the price was perfect!
Products used:
wheels and tires
Thank you so much for this excellent transaction. Everything went perfect and i received my order on time free of any issues. Thanks a lot
Products used:
wheels and tires
Amazing service and great price! The sales people were incredibly helpful with finding out which wheels fit on my car.
Products used:
wheels and tires
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