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WheelSetGo has a rating of 4.2 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WheelSetGo most frequently mention customer service. WheelSetGo ranks 10th among Tires sites.
This company responds to reviews on average within 5 days
101 reviews
My experience with them was terrific from the time I ordered the tires to getting them was 2 days.Thought I had an issue with the tires being 8 ply instead of 10 ply so I emailed support and they made sure I got the right tires and we're awesome with customer service.Well done wheelsetgo.com
I ordered TPMs from here and it has been nothing but issues for 2 months. Called with in a day of receiving that order was wrong and the male that answered was too busy call back another time. Emailed multiple times and I was sent to multiple stores to have frequency changed so the sensors could work. None of this has helped. Their mistake now my problem. To replace defect I have to take out TPMs, send back to them and drive what in the mean time? (By law I can not drive away without the TPMs in place).Then wait for replacements? All due to their mistakes. I would use extreme caution when ordering. They do not care if the order turns out correctly. They take no accountability for the products and then it becomes your problem. They are rude and hard to deal with as they have better things to do than insure their products work and customers are not put out constantly due their mistakes and lack of time.
I ordered TPMs from here and it has been nothing but issues for 2 months. Called with in a day of receiving that order was wrong and the male that answered was too busy call back another time. Emailed multiple times and I was sent to multiple stores to have frequency changed so the sensors could work. None of this has helped. Their mistake now my problem. To replace defect I have to take out TPMs, send back to them and drive what in the mean time? (By law I can not drive away without the TPMs in place).Then wait for replacements? All due to their mistakes. I would use extreme caution when ordering. They do not care if the order turns out correctly. They take no accountability for the products and then it becomes your problem. They are rude and hard to deal with as they have better things to do than insure their products work and customers are not put out constantly due their mistakes and lack of time.
Tip for consumers:
If they can answer a phone, why tell a customer you are too busy and they want to leave the office early for a holiday weekend? Obviously, I am not important enough to help. His time was more important (of which I called 3 hours before close of day). If their specialists can not get frequency to change due to wheelsetgo sending wrong model and year of vehicle TPMs registered in sale, which they advertise is a law, do they really care about anything but money?
Products used:
Wheels are currently on vehicle and now replacing faulty TPMs as they are not standing behind their own product and have wasted so much of my time gas and money to get the TPMs not to default.
My experience with them was terrific from the time I ordered the tires to getting them was 2 days.Thought I had an issue with the tires being 8 ply instead of 10 ply so I emailed support and they made sure I got the right tires and we're awesome with customer service.Well done wheelsetgo.com
Products used:
Tires
Glenn,
Thank you so much for this kind review! It makes our day to hear you had such a good experience with us.
Thank you,
WSG
Above and beyond customer service! First I got an email after my purchase stating that a kit I paid for was being refunded because it was not necessary for the wheels I bought. Next another rep called me with fitting concerns and not only sent suitable replacements, but surfed with me online while i chose a replacement. Excellent service all around!
Geoff,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you,
WSG
I purchased a set of G-Fx TR-16 wheels last of October and received them and installed them December 7,2023. I live in the Northwest and we had some snow last of January. The back wheels were trashed losing both shine and pitting. WSG said it was weather and road chemicals or car wash chemicals- here's the thing - the front look great, the rears are trash. Any wheel that won't hold up to a little over a months use and company that won't stand behind their product is certainly disappointing- If I were you I would pass on these guys and get my tire and wheel needs from someone else. Totally disappointed.
Products used:
Tires and wheels
Richard,
We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.
Thank you,
WSG
Ian, at Wellsetgo was awesome. He went out of his way to help my wife and myself. Excellent customer service. Definitely will have my future business.
Products used:
Wheels Tires and sensors
Michael,
We believe that our customers deserve nothing but the best, and we’re glad Ian committed to delivering just that.
Thank you,
WSG
This is a very good purchase. Everything is shown in detail.
Pawel,
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Thank you,
WSG
Very quick and super easy. Didn't need any help however the option is available. Got approved in seconds and was able to get tire in time for snow. A++
Abner,
Thank you so much for this kind review!
Thank you,
WSG
The experience and the sales team was great and easy. Can't wait for them to arrive
Edward,
Thank you so much for taking the time to leave us a review. We’re very happy to hear that you are satisfied with your purchase and that the buying process was easy.
Thank you,
WSG
Very reasonable pricing, fast shipping and detailed tracking provided. I will be buying more tires from WheelSetGo in the future.
George,
We’re humbled by your support and look forward to being your preferred choice.
Thank you,
WSG
Thank you WheelSetGo for the exceptionally helpful service you've provided me and my friends. I will definitely be a returning customer.
Darnelle,
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Thank you,
WSG
It has taken me a minute to just find the kind of rims to have my 2018 XTS Cadillac stand out from the rest of them out here in these streets, my last Caddy Wagon 2013, got totaled Nov 2023, I could have cried with the rims I had on that baby were SWEET and the way my ride set on the rims I had, well all gone. So this is very special to me to get this RIDE PERFECT. I made a mistake on my order and your staff called me immediately but I missed the call, called them the next morning everyone was extremely nice to me and got me to the correct department in the Service Dept., which those guys are AWESOME, explained all to me got my order corrected, I had to spend more money but I don't mind because of the package I got, I will definitely come back here for my RIMS/TIRES in the future. Thank you.
Darrell,
Thank you so much for this kind review!
Thank you,
WSG
Customer service was very informative and helpful wish all companies had that good of customer service thank you guys
Floyd,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thank you,
WSG
Between Donnie and Mallissa, I have no complaints, very very happy 😊 thanks for the help and I appreciate your time, I hope the product matches the service, Thank you and God bless 🙏🙏
Bruce,
We are very happy to hear that your experience with us was an amazing one with Donnie and Melissa!
Thank you,
WSG
Very easy Spoke to when of the sales very and on point
Kory,
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Thank you,
WSG
Making the order ways easy to complete.
I would purchase again
Homer,
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Thank you,
WSG
Easy to navigate all the way from start to finish. Will definitely use them again.
Kenneth,
We’re very happy to hear that you are satisfied with your purchase and that the buying process was easy.
Thank you,
WSG
It was easy to order, easy financing and fast delivery! Very happy!
Craig,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Thank you,
WSG
Great experience working with Ian. He was knowledgeable and friendly. Very patient.
John,
Thank you for taking the time to share you experience with us, we very much appreciate it.
Thank you,
WSG
Nice website easy to navigate tons of products good experience
Bobby,
We appreciate you taking the time to let us know about your experience!
Thank you,
WSG
Gain trust and grow your business with customer reviews.
As a sister-company to BB Wheels, an online leader in wheels and tires, WheelSetGo offers the same expert fitment advice, timely customer service, and quality products… but offers sought-after add-ons. We mount and balance! As a small, yet resourceful family-owned business based in Albany, Minnesota, we’re dedicated to offering the perfect combination of wheel fitment knowledge, product mix, mount and balance services, and helpful customer service. We prioritize efficiency, and we know you do too. That’s why we provide wheel and tire packages that come pre-mounted and balanced. Typical delivery to your door can occur within just 7-14 business days after placing your order.
Heather,
We’re sorry to hear you had a negative experience at our store. Our goal is always to provide excellent customer service, so we’re disappointed that we didn’t meet your expectations. I do not see any phone calls between our service or sales reps on 7/3 or 7/5, but if you do need absouletly any more help for our team please reach out as we are ready and willing to help you at the WSG phone number or email provided on our website.
Thank you,
WSG