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    Whiskersandclaws

Whiskersandclaws

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Thumbnail of user rar18
California
33 reviews
126 helpful votes
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May 13th, 2022
Verified purchase

I'm having a few problems with this website and will avoid them moving forward.

1) They were supposed to give me a 10% discount using SPIN10. It was not applied.
2) The tracking is impossible. The links do not work. Where is the package we ordered?
3) Your tracking app "Shop" that you force customers to use to track their order DOES NOT WORK at all and is a stupid waste of time.

Nobody else (Chewy, Amazon, Walmart) forces users to download a stupid and non-working application on their phone.

The cat toy was a premium price, so we expected equally premium service, not sub-standard.

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