You can tell a retailer is shady when their return policy is odd and their customer service is non-existent, let alone purposely delayed to make the most out of that shady policy.

I bought a couple clothes to do a review, and accidentally double-purchased an order due to a system error and shipping differences, I tried to reach out in panic to both email and chat with a full explanation and asking that one of the orders be refunded, the chat - despite being sent in the middle of their workday (9AM to 5PM Monday to Friday AEST) was never answered after it mentioned I was going to be reached out to in <12min, I have been keeping that chat window open for a good hour, nothing. After diving into their policies, I then find out that even though I sent the request within moments of my order, they, by policy, WILL NOT REFUND EVEN A CANCELLATION, only store credit, and "conveniently" can't guarantee being able to cancel an order even right after placing it because it takes them 2 days to get back to you.

Not even shein is this shady...surprisingly, the only way i'll ever shop here again is if this is resolved understanding the circumstances and I am properly refunded. Please don't waste your time for this level of clothing quality!

Hoodies aren't as oversized as I was hoping, but it's fine. Shipping takes way too long, as for the expense that it's it should be quicker.

I love the styles/sales available at WhiteFox, but most of my favorites are are often out of stock in my size.