WARNING! Don't shop here! My item arrived damaged with white stains everywhere and they won't refund you. Or you have to pay to have it shipped back to them. This is my first purchase and I will never happen again. It's 2025... this was supposed to be my daughter's summer clothes. I'm a single mother (I don't have much money to throw away)and I like my kid to dress good.DO BETTER! POOR QUALITY & POOR CUSTOMER SERVICE! 🚨

I purchased three track suits a year ago and never heard again from them. They took my money and never sent me anything or reply to anything I sent

I placed an order in March 2025 which was not delivered. After months of reaching out to customer service who finally told me they would send a replacement, I still do not have the garment. I follow up every week and continue to get no response. BUYER BEWARE!

White Fox Boutique is a scam. They failed to disclose customs fees during purchase, and when the shipment was returned due to unpaid duties, I never received my order. The customs fees were more than the cost of the order itself, and when I contacted customer service, they offered store credit instead of a refund. This lack of transparency and poor customer service is unacceptable. Do not shop here!

Costumer service was rude. They sent me a damaged opened package with what looks like worn clothes and refused to give me a refund. Product wasn't cheap either!

White Fox Boutique is a total scam! The sizes are completely wrong. I ordered an XS, and it looked like an XL! I had no choice but to return it, and guess what? They deducted $20 from my refund for return shipping. Absolutely ridiculous. Never shopping here again

They are scamming people. They offer prices in CAD, and specifically offer selecting a US+Canada+Mexico storefront. They specifically cater to Canadian customers while concealing the fact that there is an import tax on your goods shipped to Canada. They conceal the fact that the parcel is shipped from Australia - the website title says 'White Fox Boutique US', which is plain false as the storefront is not based in the US in any way. They then coerce people into accepting the import taxes by refusing refunds when the parcel is already en route, which means that the first time the customer is notified of there being an import tax (by the shipping company), it's already too late to cancel the order. The website makes every effort to appear that you are ordering from a US store, and only mentions the import taxes somewhere deep in their TOS.

Bought a hoodie and sweatpants for my granddaughter for Christmas. Washed in cold water and laid flat to dry. The hoodie and pants had big spots that faded after washing. After numerous emails and pictures was told that because the items were not turned inside out to wash they would not replace. Thus should not of made a difference. Will not purchase anything from them again. Material should be better quality for the price.

Returned an item nearly 3 mths ago & i still have not got a refund i was told weeks ago a refund had been issued but i never got any refund no responses to emails or chats total scam

DO NOT ORDER FROM HERE. SCAM. FRAUDULENT COMPANY IN VIOLATION WITH ACCREDITED BUSINESS PROGRAMS. Would give ZERO starts, if a possibility. My daughter ordered from here in December and we never received a product. Tracking shows it was returned to sender, although the address used is my actual address. This scam company is refusing to issue my daughter a refund when a product was never received and to no fault of our own. They state they will issue store credit when they get the product back. It's been over 2 months since ordered and over 6 weeks since lost shipping. If we were returning the product and issued store credit, fine, that would be one thing. Not the case here! WE NEVER RECEIVED A PRODUCT and are not making a return. Please do not do business with this unethical "company."

I purchased 2 products from White fox and they took over 2 months to arrive with significant customs charges. The quality was very low and the seams came apart after only 3-4 times worn even after washing on the delicate cycle in cold water and hanging to dry!

Terrible customer service. I've been waiting for a response about an exchange since December 21st, and nearly two months later, there's still no progress. I understand the Christmas period might have caused some delays, but this issue started well before then—it's ridiculous! I've used their "Contact Us" form on their website four times with no reply. Also, a heads-up: their sizing is way off—their small size is massive!

I have NEVER dealt with a company with such poor customer service. All I wanted was to exchange or get store credit for a few items that were the wrong size that I purchased for my granddaughter for Christmas. They DO NOT reply to emails; except for automated replies that say they have received my message & will get back with me - they never do. Oh, the automated replies also say don't send additional messages because I will lose my place in the queue. And no phone number to try that route. It's now February 11,2025 & I began my attempt on Dec 27,2024. Definitely long enough for the issue to be resolved. I will be giving the items to charity & purchasing something else for my granddaughter. I am not the type of person to get online & register complaints, but their service is nonexistent & I felt I just had to share in the hopes of saving someone else frustration & money. Bottom line: If you have any problems with merchandise from White Fox, you won't get your money refunded. I do not recommend White Fox.

My wife bought a shirt for our daughter from this corrupt business. The shirt had a large clean slice on the sleeve like it was the top shirt in a box that was opened with a box cutter and they cut too deep and sluced the shirt. The shirt came this way and they will not refund us our money. My wife sent several emails back and forth with customer service with photos of the slice and they refuse to do the honorable thing and offer a refund for a junk piece of clothing that cant be repaired or worn. The only thing its good for is a shop rag to check my oil with. DO NOT BY FROM THIS UNTRUSTWORTY COMPANY. THEY HAVE NO MORALS.

I ordered a crop top and they sent me an empty package! I brought to my local ups and they said to reach out to company they should have insurance and help me solve this issue…I emailed them and took them 4 days to respond with them telling me there is nothing they can do and didn't help me at all with what I could do to solve the issue. I will never order from here again.

BUYER BEWARE! I purchased several pairs of clothes (hoodies, jeans) for my daughter at Christmas. 3 of the 7 items did not fit so I had to return. The return process via the app was very buggy and did not work so I had to email. This was on 12/26. On 1/6 I received an email apologizing for the delay and asking me to re-explain everything I had already sent 2 emails about. I did. And still have not received any return communication. I'm now stuck with clothes that do not fit. Very poor customer service and experience. Avoid if you can. I imagine they will eventually lose enough US business because of how poor they treat customers.

I feel 1 star is being generous. All I can advise is DO NOT purchase from this company. My daughter wanted a tank top ($45 for probably made in China) They sent a red dress. Go figure. I returned the item. Have not received item I purchased or a refund. This was Nov 2024 / it's now Feb 2025. Most shocking customer service. I had to go through PayPal to get money back. Absolutely disgraceful

I ordered a ton of products from them for my daughter for Christmas because it was all she wanted. I ordered everything on black Friday and the website said guaranteed Christmas delivery. Not only did her order not come in until after Christmas, effectively ruining her Christmas morning, but the tracking didn't tell me it would be late until December 23rd leaving me no time to make other arrangements! Of course, I have reached out to them several times and only get an automated response saying they got my email and would get back to me. What a joke, don't trust them!

My daughter is distraught after using her Christmas money to buy from this business. She spent £39 on two items and only one was received in her parcel. The company took 30 days to respond and came back saying their stock take was in balance so no item was unaccounted for so no refund would be issued. I have helped her email asking again, I will update on the outcome, but I would be cautious using a business with such terrible customer service. If you have a similar problem, get your bank to issue a chargeback.

I have emailed
Numerous times
No response. Do not buy from this company it is a scam.purchased and paid for a sweater never received it they do not even no where it is. Will
Not refund it ether