Worst customer service! Bought a part to my boat according to their model guide but it didn't fit at all. After trying to return it they didn't reply to my messages. Had to contact my bank.
This was my second terrible experience with them. Don't expect they will resolve any of your issues with their wrong products.
These guys have zero communications on order status and are typically dependent on the manufacturer to ship directly. They have horrible follow through and cannot even provide shipping updates unless they call the manufacturer.
I had made more than a few orders and received them promptly. So, I have a history of spending about $1000 in the last few months. The last package arrived missing a couple items. They said they were in the shipment.
They were not in the box. They tried to tell me that they absolutely were. There is no way they were in the box when it was shipped, it arrived in perfect shape. They insisted on arguing the fact with me and hung up on me after waiting half an hour to through to somebody. DO NOT BUT FROM THESE GUYS. They will not stand by their mistakes. So they want me to eat the loss because they screwed up!
I ordered a 67" Obrien ski to replace my old one that also was 67". They sent a 65" ski even with my paperwork starting 67". It was literally at my eyes and shorter than my old Obrien. I've put on some weight and at 180 lbs. a 65" won't due. I paid $83 and will never buy another item for our two boats from Wholesale!
Ordered paint from wholesale marine. Ordered two colors within there options. Then they send one email canceling my order. Blaming me for choosing the wrong options. When there site aloud me to do it. They did not give me any options on how I could get my my order. Just that it was my fault and the order was canceled. This email was lost in 100's of emails I receive daily. So here I am three weeks latter still with no paint and no thanks to wholesale marine!
Color not close to what chart shows have called five times tried to leave message but inbox full waited on hold for 30 to 45 minutes before hanging up I ordered olive in color and this pic is what they sent the boat is olive
Prices not representative of gallon pricing. Even always over-priced West Marine was $100 cheaper per gallon on certain Wholesale Marine bottom paint listings. Very sad as there were other items I thought about purchasing. I'll go elsewhere.
We ordered $1,200 worth of product. It was suppose to ship in 7-10 days (don't buy into the same day shipping slogan they preach). They charged me the same day I ordered, yet, here are 32 days later and still have nothing. Multiple phone calls later and we still continue to get the "we will email you when we figure out what's going on", but have yet to receive an email. We were never even given an apology or offered any form of compensation. My last call was to cancel and that appears to be a difficult task for them to accomplish. I don't understand how a company can operate like this. Wish I would've read reviews before ordering.
Been shopping with Wholesale Marine for a few years now. It's rare that I can't find what I need. Products come quickly and haven't had any issues with quality or functionality. One stop shop for my boating needs including hard to find parts.
I have been shopping with Wholesale Marine for over 10 years now. They offer a good selection and generally very competitive prices. The only reason that I'm not giving a full 5-star rating is that this most recent order was missing a few items. They were quick to ship them out when I called. Otherwise, I have had no issues with my orders with them.
Answer: Legit great to deal with quick to get it to you better than going to nearby marinas
Wholesale Marine has a rating of 4.4 stars from 11,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wholesale Marine most frequently mention free shipping, customer service and great price. Wholesale Marine ranks 29th among Boat Parts sites.