Wig.com has a rating of 1.2 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wig.com most frequently mention customer service, and credit card problems. Wig.com ranks 288th among Wigs sites.
Only 1 return not to so with quality but it didn't frame my face but the talk a silver ash wig was more beautiful in person. I have tons of compliments. I ordered 5 more sue to clearance. Bob cut with racy edges.Its gorgeous
IMO This so called company is a fraud. They lied about an item being shipped, gave a fake tracking number and is flagged! Do not buy from Wig.com They are posing as Wigs.com
IMO This so called company is a fraud. They lied about an item being shipped, gave a fake tracking number and is flagged! Do not buy from Wig.com They are posing as Wigs.com
Tip for consumers:
Do not give out your info!
Products used:
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I bought a hair topper and I didn't like it so I arranged to exchange it. UPS said it would cost $87.00
Tip for consumers:
That the cost to return the wig may cost more than the wig cost
Products used:
I purchased a wig topper that I paid $105.21 for but it wasn’t as full on top as the picture showed. I contacted customer service and arranged to exchange it for another one. After following all of the instructions I boxed it up and took it to be mailed and was told it would cost $87.00 to ship it.It was only going to Massachusetts not China so I spoke to customer service and asked if I was going to be reimbursed and was told no. I went to UPS so may be cheaper at USPS I will go there next week and see
I bought four wigs from this company and one of them looks like it might be able to be worn during Halloween. The others are made from some kind of polyester or something. I doubt if you can use heat on these they would just melt. Below I have a picture of just one as an example of what they show on their website and what you actually get do not waste your money.
Tip for consumers:
DON’T buy from these web sites. There are three or four but they’re the same company.
Products used:
These wigs come from China somewhere and take about 12 weeks for you to get them. They are counting on you not returning them because of the hassle of having to ship there. Do not buy from any of these wig companies without checking their reviews.
Only 1 return not to so with quality but it didn't frame my face but the talk a silver ash wig was more beautiful in person. I have tons of compliments. I ordered 5 more sue to clearance. Bob cut with racy edges.Its gorgeous
I ordered a wig from Wigs.com immediately I noticed the poor quality, took pictures, emailed them stating how greatly disappointed and that I was returning it. Now they won't refund my money because they say it's not factory fresh and kept my money $216.90.
I received my order in a torn old box that looked like it had been used and reused. Took out the wig could not try on because it was tiny. The style was not the style depicted online. Got on phone & informed customer service I was sending back for those reasons. Had to pay a return postage. After a week I was told I CAN'T GET MY MONEY BACK BECAUSE ALTHOUGH WIG WAS NOT WORN,ALL TAGS BAND & HAIRNET ATTACHED, THE PERSON WHO RECEIVED IT SAID A PIECE OF CARDBOARD WAS MISSING? THEN TOLD NO MONEY BACK AND WIG IS GIVEN TO NEEDY PERSON. They need to be investigated.
Do NOT buy from here. The quality is so poor, I would't put it on my poodle's head. The color is off, the braided part looks like rope vs hair, and it's really plastic looking strands that are glossy. Not much you can do with this. I called 5 times now. Different answer with every person. You can't even donate this. I'm going to dispute on my credit card.
They do not honor their products. They shipped accessories but not the wig - would not take a return on unopened merchandise just received. Bad business model. Spend your money where you are appreciated.
I placed an order for a wig and the color of the wig was not as stated. I returned in 2 days. Paid 29.99 for wig, only refunded $17.00. Called customer service Lady didn't know what she was talking about, I told her I paid $29 -$17 return
Where is the rest of my money, She said restock fee, I said restock fee is 20% and your product is not the right color you, requested me to ship it back. She said Mrs. We refunded you $17. Bad business, won't purchase from wigs.com. You don't know how to satisfy your customers.
I bought three wigs of different types but they shipped to me three similar wigs. I tried to contact them so that I could return the two and get my refund but they have kept taking me round an round till the time I am writing this review. The contact number on the website does not work and the email address they have on there bounced back to me.
This is a terrible company. Stay away from them
Don't believe their add of easy returns. I dislike the 2 wigs I bought spent $300 and they won't let me return for a refund. They want me to keep them and order more wigs. They offered 20% refund. Stay away from this company.
I ordered a ponytail wig from wigs.com. The color was a light brown but when it arrived it most resembled a dark brown being at least 4 shades darker than the sample online. When calling the company will just repeat the same sentences over and over. So, I paid $7.95 to have it shipped to my house and to return it another $7.95. If I want to exchange it they will charge me another $7.95 to ship the next one. That's already almost half the price of the ponytail. Never again. I was told, when I asked to speak to a supervisor, that none were available as they had all left for the day. Very poor customer service. Very disappointed.
I bought Ava (M9410) Average Color 24/14 (Iced Coffee). Couldn't wait to get it and put it on. I think it's lovely. The cap fits very nice, and although I don't have a large head, it's not petite either. The color is gorgeous. The little "flips"in the back are great. I love it. Looking for more wigs now as I'm writing this.
I purchased at least 3 wigs on different occasions and was not satisfied with the quality of these wigs - they looked "wiggy" or unnatural. On close examination of the advertised product I realized the models are displaying hairstyles (in most instances), using their own hair and not wigs. A wig closest to the hairstyles advertised is what the customer will receive. This to me is false advertising - It means one can never receive the exact replica of the hairstyle advertised for obvious reasons.
Don't get fooled you can send the wig back exactly the way you received I put it back in the box exactly the way I received it and they told me the hang tag was missing. There was no hang tag so 411.00 in the trash. I ordered two other wigs online from other companies, I am now sending them back not even trying them on This is to much money to loose. I would rather go to a salon and pay more then get robbed by these people.
Ordered a wig online, but first spoke with a customer service representative who guaranteed it would arrive 5-7 days. I received order confirmation and that it would be 5-7 days and they would send confirmation email when shipped. After 8 days still no confirmation email so I called and was told it would be 21 days because it was being shipped from a third party. The customer service rep was very unprofessional. I then requested to speak with Supervisor who was no better and I cancelled my order. When your hair store tells you they are no longer dealing with a wig Company, believe it is for a very good reason. I thought I would try to go directly through them because I really liked the wig, but at the end of the day people will show you who they really are.
Worst company ever what they advertise they do not deliver. WASTE Of Money. No return policy. They advertise lace front, when the wig arrived it had NO lace front. Bad business policy. Don't shop here. Stay away from this company you will be disappointed.
This is SCAM. First, I thought they were American. They are in China. They sent me the WRONG item. On purpose. I ordered a wig, and they literally sent me some braid strands. When I asked for a refund, they offered me 20% and keep the POS or return the POS and pay S&H for a full refund. The minimum cost of S&H is $27.50. BUYER BEWARE. They messed with the wrong person this time. I am going to have them investigated and do my best to have them shut down.
Tip for consumers:
DO NOT BUY. THIS IS A SCAM.
Horrible seller, no customer service, no returns even on unopened merchandise. I think their business is located in the Ufools district of Long Wrong! I gave my purchase to grandkids to play costume dress-up with... that tell you what the quality is! Don't buy from Wig.com
The cost of the wig is not as posted. The shipping and custom charges to Canada more than triple the cost. Wigs.com collects shipping costs from you then the item arrives COD! Wigs.com customer service says it has nothing to do with them and return options cost more than the 3X cost to accept the item. TOTAL SCAM beware.
I ordered 4 wigs and not even one matches. Their email response was that the wigs don't look like their pictures online. This is false advertising! I ordered rainbow wigs, 3 variations and a red/pink combo and got 3 gray and plain red.
The wig they sent me was lovely, but the large size was still much too small. Also, I sent a follow up question by email asking if they had any extra large wigs and I was ignored. Bad sizing and bad customer service. Buyer beware. (Note also that they sent me an email with a form asking for a review for their website and I tried to send this exact review. It came back as undeliverable. I wonder if this is the reason why their website only has excellent reviews.)
I ordered from this site thinking it was in USA. And also that is stated it would do returns if needed. The wig was horrible. The cut was not what I ordered. The color was not correct. I also ordered a petite and it's still too big for my head. I asked for a refund and it was then that I was told that the wigs are from China and it wou ;d cost me $50 to return it not including a 10% fee. It's such a ripoff, I can't believe that they can get by with this... but they do.
Ordered the Hope wig by Gabor. Very pretty and I liked it but the right side stuck out away from my head. And it wouldn't lay down. I contacted customer service and was told they don't make exchanges but I could return for full refund. I sent it back. Two days later I get email that return is denied. The reason was that I had cut the wig. Which of course I didn't. Anyway they included 2 pictures as proof. The wig in the pictures wasn't even the one I returned. It was a totally different style and color. After many emails they refuse to believe me and insist that "THEY DO NOT MAKE MISTAKES". So I'm out $100 and they will resell my wig! SO ORDER AT YOUR OWN RISK!
Products used:
Wig
I have so many of their wigs that I can't keep count. Love the hair and the service. I end up sharing my wigs with friends to try on. I love my many purchases from your company.
Wig.com is your #1 trusted source for wigs online at the best prices online. 200% price match guarantee, we will not be undersold!
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