Wiggle

Ordered two jackets which they said were picked and packed, then the day after the promised delivery day received an email saying there was a problem with the delivery address and they'd been returned to them. The Yodel tracking, however, never clicked through, so I don't believe the items were ever sent in the first place. Disgraceful way to treat a returning customer - it won't happen again as I will shop elsewhere.

I've used wiggle for 10 years but never again after the last two experiences. Both times I've paid for next day delivery with dpd and they have sent with Evri who are thieves and liars, the driver has stolen both parcels. Wiggle refuse to refund me. They have their tongues deeply lodged in Evri an*s. They probably team up together to maximise profits. Wiggle and Evri are lying s*um bags. Refund my money immediately.

Lost my return. Lost my email asking what was happening. Sent me round various departments. No good answers. Took successive phone calls asking for higher and higher management to get anything sorted. Hurried tone of them trying to tick me off, brush me aside, shut me up. Never

Horrible experience. Stole my money and don't reply to e-mails (at all).

This company is one of the worst I have ever dealt with. About a month ago I bought and subsequently returned two pairs of shoes. One of these returns was processed and refunded, the second was not.

I have sent multiple e-mails over the last two weeks and had absolutely no replies from this company. I am now having to raise a PayPal dispute.

Avoid this company at all costs, they're crooks and they'll take your money and ignore you.

Ordered a bike bag. Significantly delayed delivery even with consideration of the pandemic. Made wiggle aware of this. Proceeded via their nominated courier to deliver then late despite knowing I had left the country and offered no alternative solutions.

I've ordered two bikes from Wiggle and each time they have arrived in non-working order.

Furthermore there customer service is abysmal. They are very slow and it can take a week for them to send you a new part if your bike fails under warranty (which probably happens more often than other retailers due to their shoddy bike builds).

Just avoid, don't put yourself through my misery.

I ordered shoes and got a bike helmet instead. Their standard reply email referenced work in April, although we were well into May. It then took 48 hours for them to respond. Despite them messing up the order, they wouldn't correct it until receiving the wrong item back. No contrition. Not the customer service experience one would expect of a major brand.

My order has been lost. Despite contacting Wiggle I have had one computer generated response saying there are delays. However the courier shows my parcel out for delivery 3 weeks ago. There is a complete lack of customer service from Wiggle.

Ordered 2 items at a higher price than elsewhere due to them being advertised as "in stock" with Wiggle, and I needed them quickly.
After I ordered, it turned out that one of the items wasn't in stock which caused a delay to me receiving the item. Obviously this took away my original reason to chose Wiggle (and therefore pay more) in the first place.

Contacted customer services, which is absolutely terrible. Honestly it's really really bad! No phone number, just a contact form which led to an email which didn't acknowledge or resolve any of my issues. 3 emails later, and all I've gotten is ‘standard/template' responses that don't help at all.

Now they're being funny about refunding me too. Avoid avoid avoid!

Terrible customer service. You cant talk to someone on the phone, they seldom respond to emails your only option is online chat which you can also seldom get some hold of someone and when you can they are completely unhelpful.

My order got 'held' for two weeks for no reason. Bike was the wrong size, website said returns were free, but hidden in small print for any bike discounted by more that 15% it says you have to pay. God help you if you buy through a cycle to work scheme as they only offer refunds and then you have to reorder. I have literally spent hours trying to sort this out.

Go to Evans.

I have come to believe that the customer service department doesn't exist at these clowns. Several messages and not once, (apart from automated mail of no use), have they ever responded. Live chat is another bad joke, it's always busy. I am stuck with a £1,000 bike. There system when I try to return it says speak to customer service, unbelievable. How are they allowed to treat customers like this. I am so annoyed and wished I had never dealt with them. Do so at your peril!

I feel I had to warn others about buying from Wiggle. I bought a carbon mountain bike which was damaged. Their response to emails is in excess of hours and that is in between each email so it took days to sort out. This was compounded by delivery problems.
I do not like companies that changed their attitudes once they have your money. It leaves you cornered, defenceless and turns excitement into total frustration.

Buyers beware! I purchased a 260 pair of cycling shoes to be delivered to Canada without shipping charges. I was then charged 100 dollars by the delivery company. I accept import, duties, and taxes, but this charge is far beyond that. It's also deceptive, as wiggle indicated 'no shipping fees.' So far, I've been brushed off by wiggle and told to contact the courier. Will update if this changes.

Placed an order in may 2020, and never been delivered.

Wiggle says the package has been shipped and delivered. Paypal refused to refund due to proof of delivery ( are you serious?) No communication at all with customer services.

Order ref: *******422

This website is a scam

Long story short.
I placed an order for a 650 inner tube, after about 5 hours I found a new one in my shed. Quickly I've wrote to wiggle asking them to cancel the order. The reply was stunning: "To ensure we get you your order in the quickest possible time, there is only a very small window to cancel or amend. This is due to the majority of our orders being processed and dispatched within hours of being placed. With this being said, unfortunately we are unable to amend your order because it has already been processed in our warehouse system."
I replied saying that in UK is a 14 days cancellation policy if you purchase anything online or over the phone.
No reply from them.
I did received the item, but I don't need it anymore.
Up to you, but I'll take my business elsewhere.

Why this awful company insists on using Hermes as a courier is beyond me. Avoid like the plague. Once they have your money you're onyour own. They have no idea where your order is. It's impossible to contact them. I ha e ordered twice now through wiggle and both times Hermes have failed to deliver. Save your money and go elsewhere

They have terrible shipping prices which turn out to be quite expensive, and in my case, I didn't even accept the shoes because of the added costs of paying import fees. I requested to have them sent back for a refund but lost around $40 from shipping fees. Customer support takes far too long to reply and it's only be email.

I ordered a pair of Haglof trousers. Courier was Evri who have still to deliver them after 3 weeks in transit. Problem is I cannot contact Wiggle to chase them up, no phone number and they do not reply to emails. Will not be using them again

As stated above; Wiggle sucks! I have ordered several times with Wiggle, due to their good prices. However, that's done now. No more! The low price is not worth all the hassle if the product is not good. And unfortunately, that seems to be often with Wiggle. And like mentioned in this forum; customer service really is ridiculous!

Latest order: Windproof gloves. According to the size chart on the Wiggle site I order a size L and guess what: too small. So I send the product back at my own expense (don't even think that Wiggle will reimburse you in this case)! I told them send me a size XL. What happens: I get again the exactly same pair of gloves! Yes, size L. Tried to solve this with customer service but they do not respond quickly in case of problems. Never again!

Black men only make 1.5% of the population yet they feature in more than half of the man menu navigation images! What about Asian men? Or even black women? I will try to buy elsewhere unless you work on diversity as far as the representation of 'ethnic' population goes.

Use this website for cycling attire- always the best price and they award customer loyalty by giving additional discount on what are already great rates. Excellent cutomer service, super fast delivery and very good on returns. Highly recommended.

2nd time I've used Wiggle and will be the last, in their defence my delayed order was an error on the part of one of the 3rd party delivery company's they use but having to put up with irregular timed responses/updates via email only was utterly ridiculous and frustrating to say the least, never again! They will lose lots of customers gradually over time no doubt..

First time using this site, for a couple of items for cycling, found the prices to be very good and cheaper than amazon where I used to buy this product.

Delivery was very quick and tracked via royal mails website, and included a small bag of haribo sweets which was a surprise.

Goods for me
Sweets for kids
Overall = Two happy bunnys!