Wiggle

Created an account and order but never received confirmation. Called customer service to ask if they could find my order (by name) and they could not. I told them I thought I may have entered an incorrect email address. They had no way to check. They told me I had no orders and to create a new account and enter the order again. I did so
2 weeks later I got both orders. I want to return one, but don; t want to pay since it was not my fault. Furthermore, I had taken the time to ask if my first order went through and was told no.

Now they will not pay for postage to return their mistake because it does not fall into their return policy. I cant even return these items because they don; t show on my account (because the first account was supposedly not correct). So, I'm not paying for postage to return the items in hopes that I may get a refund. I've already wasted 4 hours of my time over $20. If they were truly concerned about customer service, they would give me access to the bad order, allow me to print a label and then credit the postage. Now its my problem.

Never again and no way i would recommend this company

Ordered a garmin watch and heart rate monitor - for circa £600 - and received an empty box!
No customer service phone number, and been told to wait 12 hours for an email reply!
Disgusting

On Apr. 13 I ordered a bicycle chain tool from wiggle.com. The transaction transpired via Paypal, however the "merchant" cited was a fraternal organization, to my amazement, Phi Delta Theta.

I'd had to register an account with Wiggle before I could initiate the order. I was emailed innocuously enough by Wiggle at that time. However, 1 minute later I received from Wiggle an email that asked if it was myself who changed my address and if so to contact their security investigation arm. I didn't notice that for a week. Meantime, 6 days after I ordered the item I began to investigate what was going on because I had no clue when to expect delivery. I went to my account on Wiggle.com and it said I had made no orders! The item was there in my cart. Going to my CC company I saw that the charge had been made and by that Phi Delta Theta entity. I contacted Wiggle asking what the problem could be and got automated response saying they'd reply within 48 hours. 40 hours later I get another email from them asking for my exact name on my account and my billing address. I email them that and get another automated response saying they will get back to me. I have heard nothing from Wiggle since. But the same day (yesterday) I start getting possible fraud alerts from my CC company. I call them and cancel the CC number and assure them that several charges on the CC in the last few days WERE INDEED FRAUDULENT. It's apparent to me that either someone at Wiggle is engaging in criminal activity or their website has been hacked. Wiggle's lack of response to me is an alarming red flag. I would not do business with them again.

Long time shopper. Will never use their service again. Their customer service is attrocious. I hope they shut down and stop getting to abuse monopolies.

Do not order through cycle to work scheme! I ordered a bike 8 months ago with Wiggle. I ordered a lovely bike in small and some accessories. The bike arrived and it was a large, I could not even get on the seat! It also had scuffs and scratches. I returned the bike but not the accessories as we had used them. I thought it would be as simple as them sending me the correct size I had originally ordered. This was not the case. Still 8 months on and I still do not have a bike. I was told I had to pay them the £300 worth of accessories to get my full voucher back or order another bike from them. The bike I wanted is now not on their website and there are no other ones I like. I am not in the position to pay £300 outright, this is why I used the scheme in the first place. They don't contact you for days and have no phone number to call. This is the most unhelpful company I have ever had to deal with. I can either order a bike I don't want, try to find £300 from somewhere or just let them keep the money I have nearly paid off. Absolutely diabolical customer service! I am now in a really tough situation down to no fault of my own.

Took my money, paid for next day delivery and no goods arrived.
Email them and they say use the live chat, live chat been busy for the last two days.
Won't be using again.

I ordered a pair of shoes from Wiggle. I used to use Wiggle regularly for cycling gear but for some reason haven't recently. The price was good so I thought I'd try them again.

Unfortunately, one of the shoes was defective. The toe cap was moulded wrongly so it digs into the toes.

I reported it by email to Wiggle straight away. The website said they'll reply within 24h, while the automated response said 48h. Either way, after 2 days there was no reply.

I tried calling but they "don't accept phone calls from retail customers"...

So I tried the "Live" Chat. 45 min wait just for someone to pick up, and then about 15 min of faffing - supplying the same information multiple times. 1h later, his response was that he'll reply to my email. Not sure why I needed to waste an hour to get them to do their job, but there you go.

He replied, requesting photos. I sent them straight away, showing the defect and comparing the two shoes. 5 days later, still no reply.

It's now going through PayPal complaints. Hopefully, I'll be able to get my money back.

This is no longer the Wiggle I used to love. It seems they are trying their hardest to provide an awful customer service and avoid repeat business - and they're succeeding! I'll never use them again.

CThis website is a con! Buyers beware and stay away from this site. These trust pilot reviews are unreliable! I bought a pair of hiking boots for a next day delivery and today was given a different colour. I tried to contact them but they do not have a contact number or email address advertised on their website. You can only talk to them through a useless chat box, which disconnects at times. This is very unreliable and untrustworthy of them. Then Tim whom I spoke to said that they gave me the correct item even though it was obviously not as my order was a black and grey colour, instead I was delivered a blue and green shoe. They are so imcompetent. Considering that they are a company selling shoes, they should be able to carefully identify the correct colour the buyer orders. Apparently this is a common issue according to another review website named sitejabber and you will see what I am talking about.
See for yourself. I do not know how they got a 9/10 on trustpilot! Total waste of time! Site jabber is more reliable!

They sent the wrong one, emailed customer
Sevices and sent a picture, they got back saying yes they had and trainig had now been given to the offending individial, send it back to our returns wearhouse where a replacement will be despached, wasnt happy with this as its their mistake after this all further emails just fobbing, in the meantime get asked to review wiggle on trustpilot needless to say it wasnt good, get a quick reply saying the correct one would be sent immediatley only to find out the new order is a back order although the website shows in stock, it would apear that wiggle will take payment for orders they cannot meet give you the runaround then hopefully by the time they recieve the wrong item back they maybe will be able to, this is either company policy or its run by a shower of clowns either way use them at your own peril because I wont be again.

I ordered a pair of reebok legacy lifters on Friday the 31st of August ready for a competition on Saturday the 8th. I had a confirmation email saying that the shoes would be delivered on or before the 6th August. On 7th August they still had not arrived so I contacted customer services to find out when it would be delivered. I then received in my view a sarcastic email saying due to a mix up they would not be delivered and there might be some alternatives goodies on wiggle that could make up for this. Normally I wouldn't be to bothered but the fact I needed the shoes for 0800 Saturday for a competition. The annoyance is that they couldn't be bothered to let me know earlier in the week so that I could source a alternative pair.

No customer service phone number.
Repetitive email replies from customer service agents who do not seem to understand or try to solve the problem.
No contact details for complaints.

I've been rather loyal to wiggle over the past 5 plus years, truly never had a problem with them. Fast shipping to Canada, great selection of items, and even when I had to contact them the would rectify the matter fast and efficient. BUT... I've recently ordered a few items over the last 4ish months, and things have gone absolutely awry. Most notable was when I bought a pair of fizik shoes and the packaging was terrible and the shoes arrived heavily damaged. Wiggles response: "we will inform our shipping department", along with a $5.00 credit. I told them they can keep the $5.00 bucks, all I want in return was for wiggle to maintain the care attention to shipping items that I had been use to over the past many years. So with that, I let the matter go and gave them another try with an order of bike chains - simple order- how can that be screwed up, right? Items arrived in a box that a five year old could have crafted with copious amounts of tape and scrap pieces of cardboard... but again the tiny plastic packages the chains came in were damaged and upon opening the package the chains were fine (how can you really damage chains tho?)..., but there was also a lonely tiny bag of heavily bruised and battered candy included in the box. Perhaps a nice gesture on wiggles part... but is that even safe to consume? And is that even appropriate? Bottom line - another heavily damaged item due to poor packaging. So. I tossed the bag of candy in the garbage... along with my loyalty to wiggle.

Fully paid for the goods. The store did not indicate significant delivery conditions. The goods are not delivered, the store refuses to return the money for 2 months.

The prices are good but the customer service if you have a problem is terrible.
I bought one bike from them. The front wheel didn´t work properly when it left the factory and in Wiggle they did not check it, despite the say they do it thoroughly and even they include a checklist. After several emails, they advised me to take it to a mechanic which I did. The mechanic told me that the axle was damaged and that I should ask for a new wheel since if I manipulated it, I would lose the warrantry. I told them so and I even contacted the factory for a new wheel, their answer was:
We thank you very much for your request! First we´re quite sorry about the issue you are faced with your bike. But we can´t deal directly with you a end consumer needs always to get in contact with his dealer to clarify any issues. So please check what wiggle offers you, or they maybe should request a new wheel from our customer service department"

Wiggle didn´t want to contact the factory and offered me to return the bike. But they said that I might have to pay for the shipping cost if their mechanics considered that it wasn´t important. So I decided to fix the bike with my own money.

The campanile is totaly rubbish, no customer service, unfortunately have to give one star because its impossible to give 0. No more shopping with this idiots.

I bought some Adidas Glow Boost trainers with 'reflective features' on the top of the shoe, and wanted a refund as I wore them out for the first time at night, got home and they have big, luminous glow-in-the-dark strips across the back. There was nothing in the full description stating glow-in-the-dark patches, only 'reflective features' on the tops. Reflective and glow-in-the-dark are two very different things. These look like kids' PE shoes. The customer service agent basically said "well that's why they're called Glow Boost" and that she personally liked the glow-in-the-dark feature, and said I couldn't do anything about it. The name of the style isn't necessarily indicative of the features of the shoe, and a full description should always state something as major as I would never have bought them if I had known about the glow in the dark panels. In this case I wasn't able to see this feature when I unboxed them in daylight, so they were worn outside briefly before realising, and in this case I believe a refund should be given. I felt so belittled by the customer service agent and it was a really disappointing customer experience.

Wiggle shoppers beware. I recently received a 2019 DeRosa SK frameset from Wiggle when I actually ordered (according to their site and my invoice) a 2020. There are several differences between the framesets. My order states 2020 but the frame is clearly an earlier model. I brought this to their attention but they claim there is no inconsistency. The site continues to show 2020 models in the photos with the exception of the color I received but did not order (black - old style logos) which were added AFTER I informed them of the mistake. Now they show 4 2020 colors/frames (3 views of each) and 1 2019 color (the one I ordered) in the listing for the framesets. Also, expect to pay VAT ($187 USD for frames shipped to the USA). I had inquired about the possibility of VAT or other additional expenses but was not given answers from Wiggle, just a bill for VAT from the carrier they used. I have ordered from Wiggle previously and have been pleased enough but this experience has changed my opinion completely. It is especially frustrating that the site is still portraying incorrect information for the frameset even though they deny that is the case. Apparently they feel you should expect a 2019 even though you have ordered a 2020(?).

Wiggle are great, I rarely look elsewhere when buying bike/triathlon gear.
Free delivery to Switzerland also a great plus.
Highly recommended

My order has been lost No one has a clue as to its'
Whereabouts.
They use " Royal Mail "! OMG Never again

They give false promises on delivery dates and don't care if they deliver on time. No customer service at all.

Horrible slow communication not worth the hassle at all. The chat is obviously the only means of communication and is extremely slow

The prices are competitive, but you cannot trust them to deliver in time. Also there is no tracking available.

Due to to the lack of information on the website I had an additional charge of NZD 408,76 on my purchase. I live in New Zealand and I did not know that the product would come from United Kingdon. And even though I had this information, once I found it on Google New Zealand and bought it from Wiggle New Zealand website, I would not imagine that I could be charged with import tax.
The information provided on the website, on the main page of the product give detail information about delivery and returns, but does not provide anything about additional taxes. Just later I realized there was the information in another link entitled "Terms & Conditions". Why not provide this information on the main page of the product, together with other information related to Delivery and Returns?
Considering I had the information that Wiggle would answer my question in 4 days, and DHL gave me 3 days to pay the taxes to New Zealand Custom, and I had no information what would happen If I did not pay the taxes in the 3 days, I have decided to pay the imported duties.
I am happy with the product, but not happy with the Wiggle Website information and neither happy with the company.
I do not agree that I had to pay for the taxes, considering I have bought it from a New Zealand website and also the absence of information about it on the main page of the product on Wiggle Website or even some kind of alert about it before the purchase.