• Wiggle

Wiggle

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Overview

Wiggle has a rating of 1.5 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wiggle most frequently mention customer service, next day, and phone number problems. Wiggle ranks 72nd among Cycling sites.

  • Service
    26
  • Value
    20
  • Shipping
    23
  • Returns
    21
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
19
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How would you rate Wiggle?
Top Positive Review

“Use this website for cycling attire”

alistair m.
2/3/11

Use this website for cycling attire- always the best price and they award customer loyalty by giving additional discount on what are already great rates. Excellent cutomer service, super fast delivery and very good on returns. Highly recommended.

Top Critical Review

“SHAME ON YOU!”

Nick T.
12/11/23

Having ordered a product for £50 on sale from £90, I waited in anticipation for its delivery. Unfortunately the item never arrived and instead of sending a replacement the answer was "here's a refund" "too bad, you can now purchase it at full price". Customer service is very poor, there's no phone contact available and the chat app is awful. The chat app crashes constantly on a mobile device, it takes for ever to connect with someone who generally cant do much to help. I have ordered products before for my bike crazy son from this site, but the customer service received when something goes wrong is abysmal. SHAME ON YOU!

Reviews (104)

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customer service (41)
Thumbnail of user sofianem8
GB
2 reviews
1 helpful vote
  • Send Message
July 31st, 2023

Stay clear from using any company who use Ivry to save cost on the expense of unsuspecting hard working and honest customers who relay on companies who care less about people like you and me whose Ivry have made and will a 100% out of 8 in 10 of future customers have their experience becomes: 'A living hell'.
In the end, Wiggle, refunded and I hold them responsible for continuing to working with most evil Ivry, I have one thing to say to any businesses who continue using them to be responsible in keeping Ivry in business and should compensate every customer who purchase from you, who you let down by using unreliable couriers so to save £££ in costs. It's easy reverting to refunding "US" (your future /loyal customers such as myself' an avid cyclist who you let down).
I suffer from anxiety and the experience caused my blood pressure to shoot so high, needless to to say, made me very ill too from stress.
A message to wiggle, I know I'm just a drop in the ocean, equally, you lost a valuable customer who sticks up with business who deliver. Actually, the experience has helped me to save time and money in the future.
*By helping Ivry stay in business you not only encourage them to fail to deliver but to turn a blind eye on their couriers criminal activites allowing them to profite and make healthy additional income in the black market from goods stolen durung whilst on delivery knowing they'll always get away with their criminality.

Ps: To every customer who read this, you've been warned use them at your own peril.
My parcel was marked as lost! That's it,Ivry? And what about Wiggle? Refunding me only made my experience worse as I had to lose a day's earning by leaving work early. Thanks to you sticking up with Ivry not only you messed up my day, you almost caused me to lose faith in shopping online, as a result, I reverted to ordering from Amazon time again who as always delivered my parcel in style not once but twice the next day after the experience I had with you and Ivry.

Tip for consumers:
To all the honest customers, please make sure that you check Check with suppliers to make sure Ivry is not breathing the air we breath. Let's work together ❤ to bring that shoddy company Ivry go out of business.

Products used:
None. Product gone missing.

Thumbnail of user marvinl39
GB
1 review
0 helpful votes
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April 19th, 2019

Easy purchase and transaction for a press fit bottom bracket for my new MTB with chainset and all for a good price too

Thumbnail of user mikhailv11
RU
1 review
0 helpful votes
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September 17th, 2021

Не уважают клиентов! деньги сняли, а нет заказа *******806. Не уважают клиентов! деньги сняли, а нет заказа *******806.

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About the business

Superb range of cycle, run and swim products at Wiggle, the online cycle, run, swim & tri shop! Collect+ and Next Day delivery available in UK. FREE worldwide delivery available.

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