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WigsBuy

How would you rate WigsBuy?
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Connecticut
1 review
9 helpful votes
Follow Carley L.
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I ordered my product on Jan. 9th 2016 wanted it for valentines day order #******* and it is now Feb. 17th and still nothing! I have heard nothing but a bunch of stories from this company. If I do not have confirmation on this product I will take further action and contact THE BETTER BUSINESS BUREAU on this corrupt company.

Date of experience: February 17, 2016
shriney y. WigsBuy Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Our representative will contact you to solve your problem as soon as possible, please pay attention to your registered mailbox. If you have any questions or constructive suggestions, please feel free to tell us via service@wigsbuy.com or reviews@swigsbuy.com.
Have a nice day!
Best regards,
Wigsbuy Team

GB
1 review
2 helpful votes
Follow Hedy M.
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I am thankful to wigsbuy for providing such a lovely hair wig. This wig is lovely and its smart looks and elegant stylish made me to fall in love with it. Such an amazing hair wig!

Date of experience: July 29, 2014
Pennsylvania
1 review
0 helpful votes
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SCAM, SCAM, SCAM, DO NOT BUY FROM THIS COMPANY. THEY TAKE YOUR MONEY AND SEND YOUR CRAPPY WIGS THAT LOOK NOTHING LIKE WHAT THEY HAD ADVERTISED! IT HARD TO GET YOUR MONEY BACK BECAUSE IT IS HARD TO GET IN TOUCH WITH THEM! IT WAS A WASTE OF $160! LIARS AND SCAMMERS FROM OVERSEAS! THEN, THEY SEND YOU A GENERIC MESSAGE WHEN YOU GIVE THIS COMPANY A BAD REVIEW! THE GOOD REVIEW ARE ALL LIES! THEY PLANTED THEM SO THAT THEY COULD DRUM UP BUSINESS!

Date of experience: March 20, 2019
Alabama
1 review
0 helpful votes
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It was worth the wait.
November 23, 2017

I love the color (10) and it is very soft. Would love to have a quick lesson on getting it to look exactly like the picture... I'm close and can't wait to show it off for the holidays.

Date of experience: November 22, 2017
Florida
1 review
1 helpful vote
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TAKEN!
April 21, 2021

This company is a scam. I'm a cancer patient and they got me for $246! It's been going on two months and they keep telling me a wig is coming--nothing. I asked for a refund: nothing! STAY AWAY!

Date of experience: April 21, 2021
Arizona
1 review
2 helpful votes
Follow Faithe B.
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The hair is gorgeous! I did my research and found they had the right price for the right quality. Im doing a bob for the summer and I am going to order more of their hair soon!

Date of experience: July 21, 2014
New Jersey
1 review
2 helpful votes
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GARAGE, MORE GARAG
April 4, 2019

BUYER BEWARE, THE WIGS ARE NOTHING LIKE THE PICTURES, BOUGHT THE WIGS FOR MY WIFE, SHE WOULD NOT PUT IT ON HER HEAD, PUT IT IN THE GARAGE DEALING WITH THE COMPANY, LIKE DEALING WITH CARD SHARKS, DON'T WASTE YOUR TIME, OR MON

Date of experience: April 3, 2019
California
1 review
2 helpful votes
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The worst ever!@
March 27, 2020

Have ordered and paid for three Jane Fonda wigs... nothing what I ordered... they are a scam using Jane Fonda wigs... I ordered blonde with red highlights... I received a dark brown with platinum highlights; a long black wig and a blonde with brown roots and nape of neck brown. DO NOT, AND I REPEAT DO NOT ORDER FROM THEM... WIGS COMING FROM CHINA WITH NO RETURN ADDRESS, NO CUSTOMER SERVICE NUMBER...
I MUST SAY, I HAVE ORDERED A LOT ON INTERNET, BUT THIS IS THE WORST EVER.

Date of experience: March 27, 2020
Arizona
1 review
0 helpful votes
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I ordered a large wig and received a thin wig that doesn't even fit my granddaughter right. I have sent 3 emails to customer service and received no reply.

Date of experience: May 4, 2020
Colorado
1 review
0 helpful votes
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Update yourself
March 18, 2015

If you want to change your look frequently, then wig is the best and easiest way to fulfill your desire. Visit shop.wigsbuy.com to get updated and best quality wigs.

Date of experience: March 18, 2015
Washington
1 review
0 helpful votes
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Wrong wig
July 18, 2023

I did orderd natural hair wig and got totally wrong wig.And company won't take it back and won't refund it.Very bad company.

Date of experience: July 18, 2023
Slovakia
2 reviews
0 helpful votes
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I received my wigs last week. It’s absolutely perfect! I was very satisfied with the entire order. The shipping was fast and the wig was exactly what I wanted! Thanks wigsbuy!

Date of experience: December 1, 2014
Latvia
1 review
3 helpful votes
Follow Jackson L.
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The wig is excellent and the best in the collection. I am happy to own such nice wig which gives me a complete new look and changes my personality overall giving a great look. The wig is ultimate.

Date of experience: July 26, 2014
Canada
1 review
1 helpful vote
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I wish I'd come here BEFORE buying. If you're smarter than me and are reading this before purchasing, PLEASE AVOID THIS COMPANY. IT IS A SCAM. First of all, it looks nothing like the picture, then it's way too thin a density (looks like the wig that you'd have thrown away a year ago), the style, on top of being different, looks ridiculous, it basically looks like the wigs you've overlooked every time you walked into a wig shop because you don't buy the cheap ridiculous ones. It came 6 weeks later, from China, with a customs amount payable upon delivery that they didn't tell me about. I am soo disappointed. I'm calling my credit card. I read here a lot of people think they cannot get a refund if not from wigsbuy. Yes you can, through the credit card company, if you 1) attempt and fail to get it from the seller, and 2) ask your credit card company within 60 days. Of course they'll refund you if you don't get what you've ordered. And complaining to the credit card company is the only easy to eventually get them out of business.

Date of experience: January 13, 2021
Canada
1 review
2 helpful votes
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The price, service and quality are all great, but shipping is a bit slowly. When I received the wigs I ordered, to my surprise, it's soooooo great! A pleased shopping online...

Date of experience: July 14, 2014
Massachusetts
1 review
4 helpful votes
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Poor customer service
March 15, 2020

I placed an order January 30th and waited over a month for my wig to ship. I contacted them and asked for my money back and they said that there policy is that they can't refund the full amount. Thus wig was for hair from Chemo and fighting with them over this. They don't follow the policy when it comes to the shipping of the order why are they following it for a refund. DONT BUY FROM THIS COMPANY!

Date of experience: March 15, 2020
North Carolina
1 review
0 helpful votes
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Cannot return wigs
February 13, 2023

Do not buy from them they will not answer phone if you want to return items and will not answer emails. Please save yourself from getting upset

Date of experience: February 13, 2023
District of Columbia
1 review
9 helpful votes
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Atrocious
March 19, 2015

"Whoa nellie, does this company take the cake. First the items I receive are crappy quality and no where match the website photos. Then the customer dispute link doesn't work (convenient for them) and no one answers any of my emails until I finally put up a bad review on a Website (they troll review sites and enter in fake reviews identifiable by the poor English and stupid titles). When they saw my review, they actually posted they would "punish" the employee who processed the order. Nice China, real nice. Then they refuse to do a refund despite the blaring differences between the product and the website photos. Then after giving them several more links of bad reviews I posted, they offered me back $10, $25, and then eventually a full refund when I lodged a complaint with PayPal. They only offered a refund if I were to close the dispute with PayPal. Now they've received the wig back, and have only given me $87 of the $107 the extensions cost out of my pocket. They claim it's to cover shipping. However shipping was FREE as part of the buying deal and I had to pay to have it shipped back to China. So honestly they should pay me back the extra 20 they're keeping, plus what it cost to send that piece of trash back. They have now offered me $10 if I remove the bad reviews. Not on your life you psychos! They are nasty, pirating thieves. Take your business anywhere but here."

Date of experience: March 19, 2015
shriney y. WigsBuy Rep
over a year old

Hello Catherines,
I'm sorry that you had a bad shopping experience on our website. Could you please tell me your order number so that we can contact you to solve your problems? My leader will punish the person who was responsible for your order with your order number.
Thanks for your review! We will try our best to improve our wig quality.

Best regards!
Wigsbuy team

New York
2 reviews
1 helpful vote
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Fantastic!
April 21, 2017

This synthetic wig is alluring! All the details are amazing. Soft fiber, wave design, all of which are my love. Reasonable price is great for me. I love this synthetic wig.

Date of experience: April 21, 2017
Missouri
1 review
0 helpful votes
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Total ripoff
April 14, 2020

I'd rate them 0 stars if possible. I had to email them to get an estimated delivery time for my order. I added a $6 charge for expedited delivery. "Expedited" was described as 2-5 days. They said the wig wouldn't be finished for at least 2-3 weeks. After that, they would expedite the shipping.

When I told them to cancel the order, they said it was too late. The wig was being made. These messages were sent 2 weeks before the wig would be ready.

Also, you only get a 30% refund if you cancel after paying for the order and the cancellation is 72 hours after the order is paid. Obviously, You can't order unless you pay. And they charge your credit card as quickly as possible after placing the order. The best part of their scam is that they didn't send me an email that contained the expected delivery date. I got tired of waiting to hear from them, so I sent an email that requested a delivery date. By that time, I was well past the 72 hour window.

PLEASE search online for independent reviews of Wigsbuy before ordering. Everything about this company screams RIP OFF! I'm going to contact the BBB and any government watch dog agencies to try to make it hard for this company to rip off anyone else.

Date of experience: April 14, 2020

Overview

WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 246th among Wigs sites.

service
143
value
149
shipping
132
returns
114
quality
144
+162