Used a med brown color clipped in extensions that were 18" long and fell in love! Absolutely amazing!
My experience with WigsBuy site was very good, there has gorgeous models with lots of variety, it's hard to choose, and optimal forms of payments.
This is the first time for me to buy a wig, and out of my expectation, it is quite beautiful. I love it very much.
Cool site, but information can be altered. Over all I enjoy this site, but keep in mind it is not the bible, so to speak.
Wigs have an importance to enhance your look. Recently, I have bought a few wigs from wigsbuy.com which are very much trendy and reasonable priced.
I purchase 4 wigs those are the worst wigs i have ever seen people dont waste your money on garbage nothing like what they advertised
They sent the wrong wig. And refused to admit that they did. Only offered 2/3 $ back. Complicated return method and a TOTAL RIO OFF. So many other places to buy a wig. NEVER AGAIN FROM THIS CO.
I was nervous after reading some reviews. However, when mine arrived it was better than I expected! Extremely satisfied with my purchase. Thank you.
Ordered 20th May, is now 7th July and the item is still listed as being prepared. Last time I will shop on this site.
My wig looked nothing like like the style I orders. Wig was not cut or styled, just hair. Spent $200.00 I am so angry and want a full refund.
Beware cant get ahold of customer Service. Busy phone no, always. Email so small print u cant read it?!
They willingly on purpose send you the wrong wig what ever is in their stocks, You cannot return them they do not accept
I'm very happy for this and in the future I'm going to buy another wigs and I hope that it keeps without problems.
I don't even want to give 1 star, but have no choice. Ordered in jan. Took a month to receive 1 of 2 items. Received was the Marie Osmond wig, but I had ordered in a lighter color (more brown/blonde highlights.) It looked horrible, more like a costume wig with weird kinky hairs all through it that stuck out in places. Some of the hair was white and the top of the cap had a gap in it in which the hair stood up and did not lay in place like picture on their website. Didn't even put it on my head. I put it straight back in the box. Never received the 2nd item and finally had to cancel it. They don't tell you they have to make them 1st, but this is what they lead me to believe in one email. I contacted them to return for full refund. They only wanted to give $40. Refund, then changed it to $30. When I got pay pal involved. Their policy states full refund for damaged item due to their fault. Let me tell you, They do not honor their policy! Almost 3 months later & many emails, I returned wig to a warehouse in california (at my expense) They had excuse after excuse and acted like they did not understand me. I had to open case with pay pal. They begged me to close my case and they promised to refund. PP told me NOT to close case. They contacted me in private emails without PP and begged me to close the case also in which I saved all emails for proof. I finally had to escalate the case to PP and let them take over. They tried to play pay pal as well, but thank god PP helped me or I would have been out $145. My only regret is that I wish I had done my research better and read all the bad reviews before I purchased. I will never again order from anyone until I know where they are located and only after I have read all reviews!
I had an issue with the wig I received and the customer service department was swift to resolve the matter to a satisfactory resolution. Thank you.
There is zero customer service. Their products are overpriced garbage. And there's no way to stop their incessant emails (which is illegal).
I placed an order and $213.06 USD was taken out of my account on September 8,2015. I have sent three emails thus far and have not received a response from wigsbuy.com. When I first put the order in, I received responses back immediately, but now I cannot get anyone to respond to my email on the status of my order.
I was hoping this website was legit, but now I am concerned. I just sent another email asking the status of my order. Hopefully, I will hear back from them.
10/29/2015 - I receive an email from Wigsbuy on October 21 stating they would refund of $25.00 (although I did pay $213.06) to my Paypal account within 5-7 business days. If I had not received the refund to call Paypal. Which I did today, I spoke with an agent at Paypal and he stated there was no record of a refund to my account. He said it would post immediately if they were to refund my Paypal account.
After speaking to the agent at Paypal, I reply to Wigsbuy's email sent to me regarding the refund. So, we will see if I get a response.
Please do not purchase anything from Wigsbuy because you will be total disappointed and the wigs looks nothing like they advertised. The wig I did finally receive looked nothing like the picture on their website, it had this disgusting odor, and it was matted in the back top of the wig. I was so disappointed and that's when I reached out to them, sent pictures of the wig and they came back with stating they would refund me $25.00 (what a joke!). I know that I will never see the refund. Paypal said I should go to my bank and ask for a charge back, but I know that will not happen because Wigsbuy is way in China! I guess I will chalk this up as a bad experience with a not so reputable company and mark this down as a total loss. Shame on you Wigsbuy. Get off the internet selling disgusting wigs!
Shriney y. [WigsBuy Rep] Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible? You can also contact us via service@wigsbuy.com or reviews@wigsbuy.com.
I’m looking forward to your reply, thank you very much!
Best regards,
Wigsbuy Team
Overview
WigsBuy has a rating of 2 stars from 694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 246th among Wigs sites.
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- Shenzhen, NULL, China
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Business History
Established 2010, gained rapid growth both in sales and trust in the last few years.We specialize in providing quality wigs and hair extensions at the lowest price to you because of China's relatively cheap labor. We offer free standard shipping to most countries.
Our commitment to gorgeous hair comes through in everything we do; from our expertly scrutinized assortment of wigs, hair extensions, and hair pieces to our superb shopping experience. We don't just sell wearable hair — we offer useful information to help navigate the sometimes overwhelming choices in styles, hair types, cap constructions, colors, and more.
By selling exclusively via the internet, we can minimize the operation cost. It means consumers can save more! Our certified experts can guide consumers through questions and style options to make shopping easily! We look forward to helping consumers find their perfect style & color.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi，
So sorry to hear that you had some problems.
Kindly note that we've finally sent you the full refund on your order and at the same time, you keep the item. So it has been resolved. If you still had some problems on your order, please feel free to let me know at reviews@wigsbuy.com. Have a nice day.