WigsBuy

I'm writing this in hopes that people don't waste their time and money purchasing anything from this website.

I am a cancer patient who is going through chemo and I needed a wig. So I made an order and spent $210 which only arrived 3 months later after emailing multiple times and spending hundreds of dollars calling "Xiang, China".

I thought this was an American website. Customer service can hardly speak english!

When the order FINALLY arrived, It was the WRONG product. Not only this, but it was a horrible quality product. It looked like something from a junk store. It was supposed to be real human hair and ended up being some sort of party wig a clown would use.

I have tried to complain many times via email, I have tried calling as well but my emails and phone calls are now being ignored.

I am waiting on Paypal to get my money back but this was all not worth the stress, money, time and worry I have had to go through.

DO NOT BUY FROM THIS FAKE WEBSITE. IT IS A CHINESE SCAM WHERE THEY TRY TO DECEIVE YOU INTO THINKING IT'S AN AMERICAN WEBSITE. THE PHOTOS USED ARE STOLEN FROM OTHER ONLINE SELLERS.

THERE IS EVEN MORE DECEPTION WHEN I STUMBLED ON THIS SITE TO SEE ALL THESE POSITIVE REVIEWS FROM PEOPLE WHO STILL CAN'T WRITE IN PROPER ENGLISH. It's all obviously the wigsbuy staff attempting to post positive reviews on their own website! This is all MISLEADING AND DECEPTIVE conduct and they are safe from any prosecution from any governing bodies because they are in China. THEY KNOW THIS!

Stay away! You have been warned.

For all those who purchased wigs and could not return them, you should only use PayPal when purchasing anything overseas. I have bought at least 20 wigs from them, for the most part every wig looks the same and the color is the same. I buy only synthetic because I purchased 2 "real hair" wigs and they were so bad, wrong color, bad material etc. they responded as all have said but I used PayPal so they were forced to refund my money. I did pay shipping 125.00 but I was refunded my total payment from PayPal which they get from Wigsbuy. Now PayPal has something where you can be refunded some of your shipping costs.
I pay $37.00 for a synthetic wig and it lasts about 6 weeks. I have paid $250.00 for a wig from a company in my home town and the results were 6 weeks because I where medium length hair. The trade off for me is the price, I can buy months worth of wigs thru Wigsbuy knowing they last 6 weeks.
People compliment me all the time how beautiful and full my hair is, that I look like a model or I look 10 years younger. I am from Rogers, Arkansas so I'm not a part of the company. I have had a bad experience, pretty much fully resolved due to PayPal but will continue to purchase my wigs thru Wigsbuy because of the price. I know what I'm getting and how long they last. I have sent a picture in on their website wearing the wig I purchased.
If I could buy my wigs anywhere else I would just to be safe, but I looked at Paula Young and I didn't see anything close to my style and they were a little more pricey. I can't say that every wig you buy from Wigsbuy will be of style and color you ask, I just know of the 20 I have bought so far I have had one that the cap was to big and one I had to cut to shape it better. I'm very pleased with what I have received for the price. DO NOT BUY REAL HAIR WIGS FROM WIGSBUY only buy synthetic. Thank you.

Do yourself a favor. Don't purchase a wig from this company. I purchased 3 wigs from them. 1 of the wigs didn't look anything like the wig I purchased. I contacted them through online chat and explained the situation. I was told to send a picture of the wig to them and we would go from there. The wig they sent me was clearly not the wig I ordered. First they asked me to take it to my stylist to have it cut in the correct style. For that they were willing to give me a whopping $10 off. The cost of a cut at my salon is $65. They agreed to send the correct wig, but told me I was responsible for the shipping. Wait... what? I wrote them back to explain that shipping costs should be theirs since THEY sent ME the wrong wig! I could understand if I didn't like it and wanted to return it for something else, but they acknowledged they sent the wrong item. We have gone back and forth through email. I finally told them I just want a refund because this is poor customer service. I think there is also a language barrier working as well. Although they apparently have a warehouse here in the US, you will deal primarily with people who speak to you in broken English. It was very frustrating because I am not even sure they completely understood the conversation. I cannot give them any stars because the other 2 wigs they sent me weren't exactly what I ordered, but at least they were close. As a matter of fact, I have reported them to the Better Business Bureau. They also have a number of complaints listed on the BBB site. I wish with everything in me that I checked there and here before ordering. My advise to anyone seeking to buy from Wigsbuy is "buyer beware". Getting issues resolved will be a serious hassle.

Run this company is a scam. Total rip off. I ordered a wig for my mom she passed away and is buried. No refund no wig.

In 02/24 I order from them a wig. As of today 24 of May, I dont have a wig not even refund. Costomer service, not helpful.