Williams-Sonoma

Don't expect to get through easily to customer service. It took me 4 different tries, over an hour of frustration - including the calls being cut off and garbled sounds from reps with bad head sets, and unsatisfactory resolution of my complaint. The reps say there is no supervisor or manager to talk to but they can't resolve issues on their own. Completely bogus

I ordered furniture from Potter Barn and returned it due to shipping damage. I was not given all of my money back. They are holding $2300 for the dining room table. I was refunded by Amex, but now cannot order anything from any W-S brands because there is an open dispute between PB & Amex. This is the worst family of brands to buy from. Stick to your local furniture stores and use these curtain sites for design inspo only! BUYER BEWARE. Two thumbs down. Zero stars.

The number they ask for to track your undelivered gift card (reported as having been delivered) is not accepted, however it is given, after several attempts. No record of my purchase, according to first human I spoke with. Next human I spoke with, when he actually started speaking into the phone, cut me off after some time I was on hold. Third human, after two attempts, got the number straight, tracked down the issue, and assured me a duplicate would be sent, to arrive in five days. We shall see. Two years in a row I've had a problem with WS gift card orders. Slow learner here, but I won't do it again.

My local store has always had nice employees. However the news that WS laid off their temp workers a month before promised, a month before Christmas is disgusting and I will no longer support this company

We've been waiting for our William Sonoma dining room table since December 2021 and it's not October 11,2022. They confirmed delivery two weeks ago but only showed up with the table base. We denied delivery. We waited on the phone for a few hours to get through. Finally, get a message from them yesterday and the table will not be ready until March 2023. Empty dining room for the holiday season. "We are sorry and can give you your money back." Gee, thanks.

Ordered a bunk bed March 15th. Was told 3 week lead time then that changed to 4 months. Worst customer service ever! Tried to cancel with their customer service number several times. When I entered the number for cancellations and returns I was transferred and put on hold forever and then disconnected. I emailed and wrote to their corporate headquarters. No response. I was billed this week - 6/30 for the full amount. The last correspondence I received from Pottery Barn is it may ship in August. The only resource I have is disputing this with my credit card company. Pottery Barn has never responded to any of my cancellation requests.

I first ordered the basket and it would not let me send it to my Son and his family. Second-I had to order another one and I ended up with a duplicate sent to me. It was nothing like the picture. A sliver of Italian cheese, some Italian meat (maybe 4 oz.), 3 ordinary pastas in very small quantities and a can of tomatoes. Also a small bottle of balsamic vinegar and olive oil. Nothing special as a gift at all. I paid over $100. For this and had to order it twice? Never get anything from Williams Sonoma. They clearly are rip off artists. Lesson learned!

Long story short, I would never recommend anyone who's getting married ask for anything from this company, nor would I ever purchase an item from this store again. We received this item as a gift for our wedding registry. We received duplicates and tried to return this item and Williams Sonoma provided the worst customer service experience I've encountered. They 1st told me that they never received the return, then once they realized they did, they refunded the money to the wrong person, even after I confirmed my personal info with them. I days on the phone with them over the course of months, and it only took them 3 months to realize that they screwed up. If being misled is your thing, this is the store for you.

I ordered frying pan in April. It said it will be delivered August 31 LOL
Then after 4 emails asking why so long. They said the item is not available they will give me refund. Month later no refund but randomly they keep charging me different amount of $$$$
Crazy! Definitely stay away

I ordered these beautiful caramel apples for Father's Day. The pictures online look fantastic and for $50 I expect them to be amazing. My dad received them today and they were a hot, melted, disgusting mess. I called customer service and all I was told is that they'll refund my money. Of course you're refunding my money. Barely an apology. They said that they're having issues with their shipping. That's it. Now my dad has nothing for Father's Day. Unacceptable.

This used to be my "go to" company for quality items, but NO MORE. I ordered a birthday gift in a timely manner and all I received were multiple, nauseating messages expressing how I must be feeling because
It was delayed. After the 4th message asking me to be patient while they figured out where the item was in their warehouse, I was infuriated. Cancelled the order and requested and received an immediate refund. Do not trust this company!

I was a loyal customer for years and usually did most of my Christmas shopping on their website. After a couple of messed up orders that were far harder and longer to resolve than they should have been, I decided I could not trust them with my holiday shopping list.

Its going to take a lawsuit for this company to do right by its consumers.

This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you receive - very different quality. The website tells you delivery estimate and it has surpassed that estimate for weeks.

Do not purchase from West Elm, you will be extremely dissatisfied and disappointed in the entire process. At the end you will wish you went with your other options like i am sure many shoppers encounter.

Bought a lamp from them, opened the box, and not only is it shattered, but it's splattered with red paint. Red paint. Like how does this even happen? It was clearly put into the box like this, and now their customer service line refuses to answer. Absolutely malicious, fraudulent company. I feel like I bought from AliExpress. Avoid like the plague.

This company overcharged me in taxes for my 3 orders and refusing to give my money back. They are claiming that their system is automatic and that they cannot make adjustments even when their basic math mistake is so obvious. My first order supposedly $1,023.57, they charged $1,047.32. My second order should be $269.32, they charged me $275.57. My third order was supposed $215.45, they charged me $220.44. The agent and the manager claimed that because I bought it online, the tax rate is higher. I have not experienced this with other stores online. My sales tax based on my zip code is 7.75% only!

Order online for delivery, box was missing manual and looks like it had been returned. Contacted customer service for a solution and what nightmare. They send so many emails asking the same question over and over again despite of the answer being provided on the same reply. Further, in order for them to ship a new item they want the previous item back 1st, but they waste too much time with these emails back and forth. This was the 1st and last time. Never, ever will purchase from this store again.

I have been a customer of Williams-Sonoma for many years. Up until now, everything has been mostly fine; however, they sent me a defective item recently and won't let me send it back. In addition, they refuse to answer my email, and instead send me automated messages to repurchase the same defective item. Unbelievable. Will be cutting up their credit card and never using it again.

I placed an order as a gift and used a discount code. After two weeks, they never shipped my order and the item was no longer available. I had to call them to get a refund. They would not replace the discount order so I can order something else for the gift. I have never ever ordered from them without an issue. I will not be a customer anymore and I will be sharing my experience all over social media huge disappointment from such a big company.

Website advertised free gift with purchase but won't honor. Said it was a mistake. I bought merchandise in good faith that I would receive the free offer. Very bad customer service. I had a screenshot of the ad. Jesse says he is supervisor and there is disclaimer on their website. He was rude too. Guess what? Not my problem they made a mistake, not me. Lost me as a customer. Never again. I'm returning my purchase too.

I was told my shipment had been delivered on the Williams Sonoma website. But I did not receive it. I could not find out what happened as the site had an invalid tracking number. They have not responded to my emails. The least they could do is thank me for my $100 gift to them.

Ordered an item on May 1, said it would be delivered by May 5 or May 6. On May 6 contacted, them to find out why I didn't have my item yet. Agent said they never fulfilled the order, but didn't have a reason and would need to escalate it to "management" to investigate.

I'm guessing had I not contacted them I would have been waiting forever. I told them to cancel the order and I turned around and placed a new order on Amazon.com, which is what I should have done in the first place.

It's clear Williams-Sonoma isn't interested in selling to customers. These reviews further suggest that Williams-Sonoma isn't a customer-friendly business to work with. Save yourself headache and order on another website.

Never buy food from them! They ruined our Christmas!
We decided to purchase our Christmas meal with them, after reading to the fake advertisement!We ordered the food on dec 15 for arrival before christmas (Dec 22)…it didn't arrive and we called and were said that delivery was confirmed for the 23rd! Nothing arrived and when we called today we were said that you would not honor the delivery and they could do nothing about it! Now we are left without any food for our Christmas Eve! They ruined our Christmas… so be aware of this scam of a company!

I have had great experiences over the years on their website and in the store. The company is highly ethical and helpful. With coupons, discounts, and sales often used in combination, the prices can be as good as anywhere. If I have a problem with an item, customer service has consistently been there to resolve issues.