Williams-Sonoma

Imagine my surprise when one of the 4 Double-Wall Glass Tall Coffee Mugs my husband bought me three months ago came out of the dishwasher with a seal leak. W-S told me they couldn't do returns and to call Boda (and gave me an incorrect number). By the time I got response from them another had leaked a seal and, because I took the W-S person's advice to wash by hand, another has shattered. Apparently neither W-S or Boda will replace these...only buy them if you want to own broken glasses soon!

I returned an appliance to Williams-Sonoma. I followed their return policy and promptly shipped it.
They received the appliance on July 3rd. After no action and no refund, I called them and I was promised "prompt resolution".
As of today, July 21, they still have yet to update the return to note that the item was received, let alone refund what I paid for it.
Ref Order # **************.
It is very unlikely that I will do business with WS again.

I bought a Laguna couch made by William Sonoma. The couch was in my home and a short term renter during the pandemic broke the couch. When I had a repairman come to fix it he showed me the couch was NOT kiln dried hardwood as the Williams Sonoma site claims, but plywood. Also there are no corner braces. WS has already paid a $1 million fine to the FCC for deceptive practices claiming furniture was made in the US when it was made China.

https://www.ftc.gov/news-events/press-releases/2020/07/ftc-approves-final-order-settling-charges-williams-sonoma-inc.

Don't buy their couches. Instead find a used couch made from the 60s and reupholster it. It's a better choice from a quality standpoint.

I am extremely dissatisfied with Williams Sonoma: I ordered a bread marker in April and continued to receive notices it would not be available until June, then recently mid-August. I found the bread maker finally in a local store, cancelled my order with Williams Sonoma, and low and behold, suddenly the bread maker which was at least 8 weeks from being available was shipped. I will never purchase from them again. As a chef, with a chef's kitchen of Shun knives and La Creuset, I'm writing off Williams Sonoma permanently. I will take this up as well with my credit card company to dispute the charges of an item that could not be shipped for approximately 16 weeks, that suddenly was available when my orde3r was cancelled.

Took 8 months to get a refund on my return.
Worst customer service I've ever experienced.
The item I returned as ordered in December 2021. I finally received it May 2021. Broken. Wouldn't even turn on. Immediately returned it and have made dozens of phone calls trying to get my refund. Customer service the worst from any store ever.

Our organizations have spent a significant budget purchasing products from Willams Sonoma. A Williams Sonoma branded product, a high-end Pizza Pan began rusting after a year and a half of service. We paid a premium price for this pan with a promise of quality. When we brought the defect to the attention of Williams Sonoma, we were offered the opportunity to spend more money to purchase more inferior products as a resolution. We are sad that a company we had hoped would understood the Customer Experience would strive. Unfortunately, they have lost the meaning of the customer experience and will surely see their self-imposed demise. Our organizations are no longer customers of Williams Somoma.

Ordered 3 pizzas on feb 8th to be shipped to Arlington, Tx. I was very careful of making this clear. They sent them to me instead. When I called to clear this up the lady had a chip on her shoulder. After TRYING to communicate with the lady she hung up on me. The purchase was $172 and want a refund and or shipped to correct address.