Williams-Sonoma

I placed two orders with William Sonoma (WS) on 8/25. I purchased items by the same vendor (SMEG) on Amazon. Amazon delivered four items within 5 days. WS email receipt stated the items would not be delivered until 9/27. I have use for the items now. I have spent two weeks attempting to cancel the order. I have received a run-around. WS customer service line says they must be cancelled with the vendor, via 'another' internal division of WS. WS's customer service reps are only able to send electronic email to the 'internal' WS division and are unable to contact the vendor directly to cancel. After two weeks and several calls, the items are not cancelled, there has been no response from WS's internal division, the items have not shipped and WS will not provide me with a number for either their internal division handling this, or the vendor (SMEG). If this is the service you want use WS. Buy from Amazon - they back up their products and provide great service.

Several days before Christmas I ordered Croissants and Jams to be shipped to my sister-- a surprise Christmas breakfast, in fact. The website indicated they would be received by Dec. 24th. My sister called me on the 28th to tell me they received my gift. I'm not grousing about that. Stuff happens. What I didn't know was that she received an incomplete shipment. One jar of jam arrived at her house the first week in January and a second on January 28th. What the f@*k! No apologies. No explanations. The only reason I discovered this is that she called to see if I had signed her for some kind of "jam of the month" club or whatever.

I was a good idea: croissants and jams arriving together, as a package, suggesting a warm family breakfast. Now I feel like a fool.

I received Xmas gifts and returned them …I don't shop their anymore because of a luggage zipper issue…so they offered store credit or put it on original payment…guess I won't get a Xmas present then…don't waste your time shopping there

All of Williams Sonoma stores share the same tactics regarding their dishonest sales. You find an item, put it in your cart, purchase it. The site shows the approximate date of delivery and then an email is sent to you and…. Lo and behold the item is "backordered". The date of delivery keeps changing until you actually believe it will never be sent. You can cancel of course since it hasn't been shipped and you have nit been charged. But what a ridiculous waste of everyone's time and effort. All of their stores…. SAME.

Update: the item I ordered was to come in on Dec 22 and be shipped. It did not. Instead, six days later I received a charge on my credit card. I called the company. According to the rep the item is to come in this evening or tomorrow and then be shipped. This is never supposed to happen. Items are never to be charged prior to shipping. She couldn't even guarantee that the item would be shipped by tomorrow.

Ordered a mixer on the Black Friday sale. My confirmation said it would arrive after Christmas on 12-26. No warning on the site at the time of ordering that the mixer was actually out of stock. Fine - I'll live with that. Around 12-26, I got another email saying the mixer wouldn't come until early Jan. Well, ok. Early Jan., got an email that said mid-Feb. Hummm. Their site doesn't have any email or chat option. The email from them doesn't accept responses. Your only option is to call (hey, welcome to 2023). The lady I spoke to said there's no ETA due to back order with the manufacturer. Several days later, I got an email saying the color I ordered was discontinued and my order cancelled. I called again to change my order to another color and was told that I could not get the sale price at which I originally ordered. No need to shop here!

I ordered a duvet with two pillows total, and I got only one pillow. The item heading on the website said "duvet and pillow." I asked via chat whether it came with one or two pillows, and they replied that it came with one pillow. So I ordered one extra pillow because I wanted two altogether. When it arrived there was just one duvet and one pillow. I called and they said that the duvet did not come with a pillow. They basically wouldn't believe me that the chat said we'd be getting a pillow with it for that price, and they wouldn't send another pillow.

I was told that the order was not paid for until the 5th and that it shipped on the 6th? LSO does not have the product. W&S stated that it could take to 7 days to "ship" the product to LSO. Really, how could I possibly receive the product On Monday February 8th if it takes 7 days to get the product to your shipper? What a FRAUD! If it takes 7 days just to get the order to the shipper and then shipment time from LSO to me. It could be another 10 days before I ever see the product.

One canister. You've got to be kidding. Greedy and disgusting. This shows what kind of store this really is.
Amazon here I come!

I once saw a Seinfeld standup routine where he talks about how he walks into a Williams Sonoma store and comes out with a pepper mill. And he doesn't even really know what a pepper mill is. I feel the same way. Williams Sonoma has a lot of food, home and kitchen related products and I have no idea what most of it is for. But what I do know is that most of their stuff is nice and if I need a present, I can always find something here.