Williams-Sonoma

I purchased the Laguna Sofa (special order) in December and it was delivered in January 2019. The sofa was very poorly constructed, very cheap looking. The cushions did not have the clean lines as advertised on your website. The seams on the cushion were crooked. The back and seat cushions barely had any padding/foam inside. The side frame is practically sagging. Poorly fitted back and side cushions. This was the most painful experience. I expected more and most definitely better. I am not able to sleep due to having to pay for something that was not what I expected from the well known company that I had such confidence in. I would not recommend this sofa or company to anyone, friend or foe. My sister in law considered purchasing furniture but after to seeing this disaster she is going somewhere else. I have also reached out to the company but I have not received a response even though they said to expect a response 24-48 hrs. It has been over 168 hrs. I FEEL LIKE I HAVE BEEN RIPPED OFF.

On October 12, I ordered a La Creuset Dutch oven as an engagement gift for my son and his fiancé. I received notice that they would receive the gift within 3 to 5 days, it was not shipped. After two calls to WS customer service, I called today and pushed for a resolution. Finally, it was determined that they had billed my credit card $3.00 above the invoice figure I had. I never got an email to inform me of this mistake and the two previous calls had not revealed this. Ridiculous. I asked to speak with a Manager and after a hold of 25 minutes, I never spoke to the "Leadership" person, I was told they would "forgive" their mistake and ship the gift which was now over a month late. No bank is ever going to authorize a payment above what their customer has approved. What universe do they live in. I cancelled it and ordered from Amazon. They will have it tomorrow. November 17.
I will NEVER shop Williams Sonoma again. No one should have to put up with such stupidity and arrogance. This company deserves to fail.
Thank you. I feel better!

One of the worst customer service experiences I've ever had. Ordered two pans, they arrived quickly, but both were damaged (non-stick enamel was chipped). We sent them back to be exchanged with original receipt and using tracking info given.

Didn't hear anything back or receive a refund for 3 weeks until I finally called the store. Waited on hold for 30 minutes, spoke to a rude customer service woman who hung up on me after one minute and did not call me back. Called again, waited on hold AGAIN, and spoke to a nicer woman who told me the pans had arrived at their return center 2 weeks before. So why did I not hear anything until I called?!

She said she would refund the card we used to pay for them, but I told her that we had requested an exchange, so she assured me that new pans would be delivered within the week. The next week came, and so did a package from Williams-Sonoma containing NO new pans. Our "exchange" turned out to be two gift certificates for the amount we had paid for the pans. Meanwhile, the price of the pans had gone up by $40 since we first purchased them.

All in all, we now have to use these gift certificates to purchase the pans we've already been waiting for for almost 2 months and also have pay another $40. I just hope these pans aren't damaged. Will never deal with Williams-Sonoma again after having such a terrible experience every step of the way.

We purchased nearly $4,500 in furniture at a Pottery Barn in Charlotte, NC in August 2022. I paid in full and soon received an email stating I needed to schedule my delivery online. October 26 was the closest time I had to choose from. That day came and nothing. I suddenly receive a text and email stating my furniture was ready for delivery and I needed to schedule it?!? Now, the online scheduling said December 7 was the earliest time. I called Williams-Sonoma call center, the store and no one would give me a valid reason why I was now waiting a month and a half longer! I even said I would go pick up my furniture wherever it was setting. They told me I was not permitted to do so! We are absolutely aggravated and about to contact the Better Business Bureau. We will never ever give these businesses any of our money again! Total waste of my time and money. "IF" my furniture ever arrives, if I see one hint of a scuff or any mark, I'll decline it and demand a full refund.
I would have been better off going to the local Big Lots for our furniture!

Ordered several items for family members several days before Christmas, and while next day expedited shipping was available, thought that the three-day business shipping would get it to them on Christmas day or next day. Instead my tracking number indicates that my order was not delivered to UPS to ship until 26DEC, and will be lucky to even reach the family this YEAR. At this point I'm totally embarrassed by this fiasco and regret ordering from W-S.

I ordered a mixer as a Christmas gift in November that was suppose to be delivered December 10th. On December 15th I checked the status and it was back ordered. When I was in the store ordering the mixer it was in stock. Had I known at the time it was back ordered I would have never ordered it. Every few days I would check and it kept stringing me along until March when I finally received the ONLY email saying my item was no longer available and my order was cancelled. When I called customer service they said the only thing they could do was offer me a discount on my next ONLINE order. After that experience I would crazy to order anything from them online. And of course the Christmas gift I thought I had I didn't. Very disappointed in Williams-Sonoma.

My husband and I placed an order for a wine fridge in January and received it broken. Door is completely off the hinges etc. I called immediately to process the return but had to wait three days until it registered in the system to start the process. When I spoke with CS agent Kris, she let me know that they would pay for the cost of the materials to ship the fridge back as the original box was no longer usable. We submitted a replacement order and shipped the item back. Shortly after we received an email saying the item was no longer in stock and the replacement had been canceled. I've called two more times, asking for a refund for the shipping materials as well as the original order. We received a refund for the shipping materials, but nothing for the original order ($665). Why does a customer have to call multiple times and stay on the line each time for over an hour to receive their refund? Beyond that, they let me know that they wouldn't be refunding the full amount because they already sent funds for the shipping materials, which I was told would be handled separately. So now I'm on the line for over $60 with no wine fridge and multiple hours spent trying to sort out this mess. What a joke. Williams Sonoma needs better customer training and service.

The first week of November, I bought a rater expensive domed cake plate/punch bowl from Williams Sonoma as a gift for my sister in law. The dome could be placed in the plate to allow it to be used as a punch bowl. It does not work without the plate. My order came with the dome, but not the plate. I called customer service about the missing half of my order. They sent another dome. I called them AGAIN. They gave me instructions about how to send the dome back and assured me they would send out the plate. I carefully boxed up the second dome, mailed it back, but they never contacted me with a tracking number for the plate. I inquired about my tracking number, and was told, "Regrettably, I found that this item is no longer available through our Catalog/Internet division." with no offer of refund. I had to call AGAIN to point out that failure to deliver a purchased product, does in fact, require that you refund the money paid for the product. Now, after a month and a half of trying to get this problem solved, it's the week before Christmas. I have no present for my sister in law and I don't yet have the money returned to me because of course, that takes a week or two as well. And frankly, after all these repeated failures, I wouldn't be surprised if they can't manage to refund my money as well. Additionally, it's too late to order something else and get it before Christmas without paying for a rush delivery, if that option even exists this close to the holiday.

I have been on hold for 10 minutes trying to cancel an order. I have emailed them three times to do the same. No response to emails and I am still on hold. Don't waste your time with them!