Williams-Sonoma

I'm writing to express my extreme dissatisfaction with William Sonoma. I signed up to get the 10% off + Free Shipping off my order and received the promo code in an email.

Upon entering the promo code, I discovered there's no difference in the discount provided compared to the Free Shipping (SHIP4FREE) discount code. See attachment.

How can 10% off + Free Shipping Discount = Free Shipping Discount? That makes NO sense.

If I had known that the 10% code would be worthless, I would not have jumped through hoops to provide my email address. And I will have to reconsider ever shopping with a company with deceptive marketing practices.

YOU ARE A SHI* COMPANY, ORDERED A $500 POT WITH OVERNIGHT SHIPPING, THE POT ARRIVES 5 DAYS LATER, I CALL TO GET REFUNDED FOR OVERNIGHT SHIPPING" AND I HOLD FOR 20 MINUTES ONLY TO BE TOLD THAT THEY CAN NOT REFUND SHIPPING WHEN THE WOMAN I SPOKE TO WHEN ORDERING TOLD ME IF THERE WAS A SHIPPING PROBLEM I WOULD BE REFUNDED, NEVER, EVER WILL USE THIS $#*! COMPANY AGAIN, I SHOULD HAVE READ THE REVIEWS ONLINE WHICH MANY ARE VERY BAD ABOUT THIS SAME THING, SCREW YOU POS'S!

Hi,
I purchased on line a wolf table top oven for Christmas for my wife and a few other items. My first issue was that I got approved for a credit card but could not use my 20% because the total transaction was two much and could not use two forms of payment on line. That was resolved after a few hrs. However, I made the purchase on my debit card and the customer service associate informed me the item was in stock. Then I found out through email that it was on back order. No big deal my wife's present will be late. The problem is it gets worst. I saved $600 for my kids to get Xmas presents and I went to spend and shop on my one day off and my card was rejected. After calling my bank I found out that Williams Sonoma charged me $576 twice and put two holds for an item on back order. After calling 5 times and getting transferred from person to person I have now spent over 3 hrs on the phone with the only solution of wait 15 days to get a credit. I guess I will tell the kids Santa will be two weeks late. A supervisor was spouse to call me back but that did not happen. Order ##*******635

I ordered from williams-sonoma end of may 2021. This order was cancelled without any notice to me. I ordered again and was promised delivery date of 9 July 2021. Needless to say - nothing was delivered. Since then, I have received promises from different customer service agents, every second day. Promising the "hold" on my credit card will be lifted and my order will be escalated to a supervisor. 10 business days later - no delivery and no delivery date. Just a promise of another escalation to a supervisor.
My recommendation: DO NOT DO BUSINESS WITH WILLIAMS-SONOMA. THEY ARE NOT A TRUSTWORTHY COMPANY.

I can't advise anyone to do business with this company. They took an order, via a wedding registry, and then failed to deliver anything for the past 5 weeks. They say that transactions have been refused by my credit card provider, but when i talk to the three card providers i have supplied to facilitate payment, they all say that no transactions have been submitted. I have now spent more than 12 hours over the course of the past 5 weeks, trying to facilitate payment or obtain details that might help the bank trace any problems. I am continually forwarded from one department to another, and kept on hold for 20-30 minutes each time while "notes are reviewed"... then i am frequently forwarded to another department where the process is repeated OR they call is simply disconnected. The line level people can't seem to obtain a supervisor, and the supervisors i have been able to reach have said "there's no problem, you haven't cancelled the order" and "we have a policy of not supplying contact details or wire transfer coordinates, or mailing addresses where we could accpt checks, bank wire transfer details, echeck coordinates, etc". Honestly, i have never been through a worse customer experience... i'm trying to give my nephew a wedding gift from a registry, and Williams Sonoma seems utterly incapable of processing an order, facilitating payment, or treating customers with respect and dignity. Avoid at all cost.

Sooooo, I have to begin by saying I "used to be" a loyal Williams Sonoma customer, but as of today I'm done with them. In the past year I've had nothing but problems with products their selling. They will be quick to tell you that of the products they sell they are not responsible for failure and will quickly direct you to the manufactures phone number, after that your on your own. "Be Aware Of This"!
So far this. Year I've had failure of a very expensive coffee maker, a coffee bean grinder, and a mixer. All three products were what I thought to be top of the line products, wow was I wrong. Upon calling the manufacturers customer service line is nothing but a pure joke. You get someone who doesn't know how to speak the English language much less understand it. Look, without going into my disappointing experience which I'm sure you already know let me just tell you this.
It's not just Williams Sonoma I'm disappointed with, it's just about everywhere you shop these days. The days of "good customer service" is behind us. These days it's call centers with people that can't even speak our language, it's called "out sourcing"... and it's everywhere. I don't have an answer for correction. The sad bottom line is this; just about everything you buy these days is not returnable, not serviceable, but merely disposable. Buy it and be prepared to dispose of it. So Sad!