Williams-Sonoma

I ordered online [no easy feat!] and ultimately did so while a manager of the local store was on the phone with me. I then received 7 emails of which 6 were cancellations. The last email gave a reason: the item was no longer available at the store I had been using in spite of the fact that the manager had set aside the order, which was in stock, for me. I then had to phone the 1-855 number and after a hold of 40 minutes, spoke to Jackie who said the order could not go through as the inventory on the main computer system showed it was out of stock and she could not do anything about it. While on the phone with her, I used my cellphone to call the store and spoke to another manager who not only was not helpful and wouldn't or couldn't update the computer system but contradicted the other manager with whom I had dealt insisting that there was no curbside pickup which the other manager said more than once would be arranged once the order went through on the system. Due to lockdown, the store will be closed for a month starting in two days. As I'm an immunocompromised senior, I am not going into the store which is in the busiest mall in Canada. So, after two wasted hours and WS incompetence and lousy customer relations, I won't get the order.

I am not sure why they are marketed to be a great business but I regret having them on my registry. When setting up the site, it is a mess to work with. In doing our registry, guests were able to order items multiple times even when it was already purchased. Since multiple items were purchased of the same item (when we only requested one), we would ask for a return and get a gift card of the amount sent to us. On one return, they returned it back to the original SENDER OF THE GIFT. I am not sure in what kind of world would one send it back to the original sender ON A WEDDING REGISTRY. Common sense dictates that you should default it to the owner of the registry as it is rude to return the gift. We now had to have a conversation with some guests about why a refund was charged because of again the aforementioned multiple items.

They refused to remedy the situation by even offering us a gift card for their mistake and even had the audacity to ask "would you like us to request the sender to buy it again"? They have absolutely no class.

I ordered a turkey from W-S 3 weeks before Christmas. I had 12 people coming for dinner and received an email confirmation for 12/23. No Turkey. I got a call late (around 8:30) on the 23rd letting me know they had lost my turkey and did not know where it was. Actually they said it was UPS's fault but that they could no longer guarantee my delivery. I live on Martha's Vineyard. Finding a turkey for that many the day before Christmas was NOT going to happen. Anyway, they called me 10 mins later to say they thought they had found my turkey and that they were 99% sure it would arrive before noon on the 24th... NO TURKEY! Also, they close at noon on the 24th through the 26th so there was no one to answer my calls. Christmas comes and goes... no turkey. I defrosted some leftovers for my guests and we had some good sides!. Of course I am expecting to hear from this company with some sort of excuse AND an apology. SILENCE. They have not reached out at all, and I have called 3 times to complain. I want a written apology from this company and there needs to be some accountability.
So far there are 12 very underwhelmed people who are clear on the Williams Sonoma lack of service and reliability, and I will be sharing this story with anyone who will listen.
Just send me an apology people!

I am a former employee of WS. During the interview phase, I was guaranteed the hours I was asking for. Shortly after starting I had proven my Sales record was solid, but conversely my hours per week rapidly diminished. My customer reviews were excellent, but I quickly saw employees climbing in hours, and not me. Shortly into my employment they brought in a new General Manager. In who recognizably started setting employee hours based on favoritism and not productivity. Although I was gaining recognition by the customers I was not liked personally by the GM, and my hours were brought down to one day a week. While less productive employees had 5 days a week. When I went up the chain of command to address this matter no manager took accountability. They were not an equitable company to work for, and based their decisions on popularity as a opposed to productivity. I do not suggesst WS should be a place to work if are looking for a career as opposed to just a job. Its Just a popularity contest, and no recognition is givin based on Merritt.

I made an online purchase of 559 dlls plus tax 605 dlls., but we didn't like the product (nespresso machine) I sended the machine back, package as well and not used, for a refund. I called to the customer service after I notice that, the machine didn't appear as returned on the status (they didn't processed my return as well) now my return is on my account for 575 dlls THEY TAKE 30 DLLS and they don't have an answer, why they didn't refunded me the full amount of that puchase?

I used to buy household goods from WS and WSHome fairly often, and I thought they were a reliable company. But a couple weeks ago I ordered a small appliance for Christmas delivery, and it didn't show up in time. Not a huge deal, but I just tracked the order and found out that the projected delivery date is eight weeks from the order date! And no one at WS informed me of the delay. When I made the purchase it was listed as I stock and available to ship. That is not the way to treat customers if you want them to come back again, WS!

(Just found out that item was still on backorder, and the delivery date was pushed back even further than the projected delivery window mentioned above, so I phoned WS and canceled the order. The galling thing is that I found this out only by checking tracking on my order. Williams Sonoma did not notify me of the change, again. Terrible way to do business! The current predicted delivery window not guaranteed, mind you was approaching 12 weeks from date of order.)

I Ordered direct from the W-S site 12/10 their "Tour de France Gift Crate" for a holiday present for friends in Florida. Long story short: Somehow sent out with Wrong address (house number one digit off). Supposedly delivered via UPS per confirm email from W-S.NO SUCH ADDRESS EXISTS. Recipient Never received. No return. No notification of problem delivering.
12/23 Customer Service at W-S at my urging re sent from same "third party vendor" with the supposed correct address which I supplied and READ TWICE OVER THE PHONE to the W-S customer service rep. Once again email notified me that UPS had package BUT with the same WRONG address. Finally my recipient reached UPS local in Florida and flagged the tracking number to them, and AGAIN corrected the address. Concurrently UPS sent me directly a request to review an if necessary change the address...which i did immediately.
Tracking then said "out for delivery" but due to change of address might be a delay. Scheduled for delivery now on 12/30. An hour later i received an email from W-S that it was delivered to the proper address 12/29.
Countless hours on the phone, on UPS tracking, on UPS site.
BOTTOM LINE: HORRIBLY HANDLED and totally unacceptable. I will not EVER do business with Williams-Sonoma. And I'd urge others to tread cautiously if you do.

I ordered a coffee maker on December 11 and it said the delivery date was estimated at December 14. I could have purchased the same brewer from Amazon and other sites but WS had the best delivery date and we needed it asap due to our coffee maker breaking.

On December 15th I called to inquire where was my order. The ONLY thing their rep could tell me was that the new estimated delivery date is December 20th! That is one week later. She said it was "in process" which is the same thing their website said and she could not confirm if it was even shipped yet. She couldn't even tell me if I cancelled the order if it would be cancelled. I understand it is the holidays and that the original date was estimated. But waiting AT LEAST a week beyond the promised date is terrible service and frankly, illegal as it is bait and switch by their advertising a false delivery date to help get business over your competitors. A good company who has customers in mind would have, at a minimum, notified me of the delay. Customer service.

I ordered an Italian pasta crate as a Christmas gift on 12/18. Their site said delivery 12/29 which would be late for Christmas but I apologized to my daughter in law and explained it. On the 29th, there still was no update on shipping, so I called customer service. I was told it was a problem with the vendor and at that point they couldn't even cancel my order. I was told they had been having problems with their tracking. Then probably trying to make me feel better they told me they had other problems with vendors and customers that ordered Christmas dinners for 12 didn't get their meals because of a shortage of mashed potatoes, so their Christmas dinners were ruined. I was told that they would give my name and number to the vendor and they would contact me. I was later told that this would never actually happen. I told them that the vendor wasn't the one that had my money for several weeks, Williams-Sonoma did, with no product to show for it and also if they had just let me know that the crate wouldn't be available, I would have had time to get her something else. I asked to speak to a manager. After a long wait, the manager came on what sounded like a cell phone because it kept breaking up. Probably to get me off the line, she told me that she was able to see tracking and that it actually would be delivered that day. It did not arrive. A couple days later the website said it would arrive 1/4/24. It did not. I called again, spoke to a very pleasant representative. They did end up refunding my money. But that did not help the fact that my daughter-in-law didn't get a Christmas gift. There was no other compensation offered. All they had to do was be truthful that the item wasn't available by the date. Poor communication and several lies. Will not be ordering anything from them again.

On December 18th I pruchased a Nespresso Creatista for my daughter for Christmas. I accidentally ordered stainless instead of seaglass. The item was on sale for Christmas. My daughter opened it up and it was the wrong color. William Sonoma will not exhange it for the original price. We have to return it and buy it at full price. And it was a Christmas gift. I have talked to customer service and they say that is the policy. They even said the customer was wrong! I have been waiting for another call for 3 days and have not heard from them. For such a big company this is bad policy. I am returning a new unused Christmas gift and they will not send me another at this price. I have reached out to Breville also. Read their customer service reviews. They are awful.
ESTIMATED DELIVERY:
Thursday
Dec
22
To
Friday
Dec
23
Delivered by package carrier.
TRACK THIS DELIVERY

Nespresso Creatista Plus by Breville
#*******
QTY: 1
$487.95