Wilshire Wigs

This past year I ordered 2 of the same style I had ordered in the past. When they arrived I realized the color was not going to work so I packed them up and returned them for an exchange. After waiting a couple weeks I tried to reach customer service to no avail. I could not get a return call and no one answered. I wrote them and sent an inquiry to BBB. It is now almost s year later and I am out over 200.00. I woill NEVER use Wiltshire Wigs again. Beware

As a woman dealing with alopecia it can be quite difficult to maintain confidence. However Wilshire Wigs has provided me with such an empowering experience. Their selections are stunning and their customer service is unmatched!

Ordered a wig for my mother, who has cancer, approximately 3 weeks ago. At time of order, it said will be delivered 2-9 business days. Approximately 10 business days later I called about delivery to find out it was being sent to NY instead of OH. In their defense that was likely an error on my part, however I'm unsure how they could get a credit card transaction to go through with wrong state on order for billing address. After another week I called to learn location of wig and was told it would b delivered by Friday of the same week. On Thursday I get an email stating the product is back ordered. I called to inquire about it and was told it will now be August (5 months) before it is available. Very poor business practices.

This place doesn't answer calls or respond to emails. I spent $198 on a wig which never ships no matter how many times I leave messages or send them emails. This place is a scam and the most unprofessional "business" I have ever encountered. Better Business Bureau gives them a D- rating. I wish I had looked this up before I ordered. If you place an order expect to have much frustration with their lack of communication. You will be throwing your money away. What a joke!

I ve been a customer of WW for a number of years. We went in a week ago to find that my stylist and half the staff are gone. WTH happened? If anyone out there knows where Jeannette (the stylist) went please let me know.

After a month finally received my order only because I tried to dispute the charge through paypal because NO ONE EVER answers the phone, returns phone calls, or emails! Might be different if you shop there in person, but if you are an online buyer... don't put yourself through the stress of it. Shop elsewhere.

I ordered an expensive wig and products to care for it. The wig arrived with a foul odor. I considered just washing it and letting that go, but then the supplies arrived and I was completely shocked and appalled. The styrofoam wig head came BROKEN at the neck and stuffed into a box too small to contain it in one piece. I ordered full size hair products and they sent me the travel size kit. Didn't send the comb or wig pins I ordered. The wig wand looks used and was in an open package with powder dumped into the entire shipment! It was all dirty, sticky, and smelly. I've filed a complaint. Waiting for a response.

I have ordered 2 different times from here. I received my pieces in a decent amount of time. I've had to call them with questions and they were very helpful. Glad I ordered before I read the reviews or I may not have ordered. So sorry these people had such bad luck. I actually had a very good experience

Wilshire Wigs is an absolute godsend! I've been struggling with hair loss due to my chemotherapy treatments but the wonderful people at Wilshire made me feel absolutely beautiful with their wide array of wigs. The quality is superb!

Worst company to deal with. They don't answer thier phones nor do they call you back. I am waiting for a refund... never received my merchandise from February 24. This is March14th... they should be shut down..

Wonderful experience with customer service. Brandon one of the Customer service representative was fabulous he actually contacted me twice and help me solve a problem with my order. I've never had nothing but excellent customer service with this company. Many thanks to Brandon

I am thankful that I actually had a good experience with this business. I ordered wigs that were apparently back-ordered. I think it is great that they were proactive and credited my account immediately, suggesting that I re-order in a couple months when they are available. I respect their honesty.

I was devastated when I started losing my hair because of my illness but finding Wilshire Wigs turned everything around. The quality of their wigs is exceptional and their staff is incredibly kind and supportive.

The variety and quality at Wilshire Wigs is astounding! They've made my journey with hair loss so much more manageable helping me feel stylish and comfortable.

Navigating hair loss is hard but Wilshire Wigs has made it so much easier. Their compassionate service and high-quality wigs have been essential in my journey towards feeling like myself again...

I can't praise Wilshire Wigs enough! I was struggling with my self-image after starting chemotherapy but their beautiful high-quality wigs gave me a confidence boost that made all the difference.

I felt so nervous about buying my first wig but the staff at Wilshire Wigs put me at ease. The quality of their wigs is phenomenal and they have made this tough journey a bit brighter.

Losing hair due to health reasons is tough but Wilshire Wigs has helped me regain my confidence. Their wigs are made of top-notch quality material and are unbelievably comfortable.

I found comfort and confidence at Wilshire Wigs. As someone dealing with hair loss from chemotherapy their stunning, high-quality wigs have helped me feel like myself again. I couldn't ask for more!

Wilshire Wigs has been a beacon of hope for me during a challenging time. They made the process of choosing a wig enjoyable and empowering instead of stressful.

Good selection of Wigs and hairpieces and I have been shopping from them since 1991. They have relationship with most of vendors in the industry and good sales.

I can't thank Wilshire Wigs enough for their wonderful selection and understanding service. They've truly helped me feel beautiful again despite my medical condition.

2/27/2022
I have been purchasing wigs from Wilshire Wigs for 25-30 years and have never had a problem. And I will continue to purchase from them in the future…
Judith Joelson