Windermere Real Estate

This review is directed at a Windermere Franchise and the Windermere Corporate West Coast Office has been notified and their only response was that they do not control any Franchise office. Too bad because the Franchise uses the Windermere name and logo therefore it will reflect also on Windermere.

We are retired owners of a home recently purchase in 2015 and wanted to see what the home may be worth since not feeling this is the desired neighborhood for a retired couple. We were contacted by the Windermere Excellence office of 410 South Rampart Blvd, Suite 390 in Las Vegas, Nevada to meet and discuss possibilities. Below are the concerns that came about after the meeting. We have since March 5th requested to terminated the sale of our home and to this day (11 April) not received the correct form to terminate any business with the mentioned office. Please, If you wish to be treated like a valued customer do not have any business with this office.

FYI,

Be advised we will be posting this Review of Windermer Excellence located at 410 s Rampart Blvd, Las Vegas Nevada on all internet review sites.

Reasons for Termination:

1.) Initially we were texted (which I have a copy of) by the Broker/Realtor and lead to believe that it would be a cash offer.

2.) We were then rushed into signing because the Broker/Realtor had mentioned there was a list of interested buyers waiting for this type of home.

3.) We were informed the contract/listing would only be for 180 days. Contract shows one year, which was never mentioned or agreed to.

4.) We were not given a copy of any signed documents at time of initial meeting, including the comps the broker/realtor was using to show the value of our home.

5.) Listing went out with pictures taken during the initial meeting (taken with cel phone), we were informed pictures would be done by a professional photographer.

6.) Broker/Realtor was willing to reduce her commission percentage but the contract shows the Realtor allowed to represent both seller and buyer which indicates she will get a percentage for both actions (seller and buyer). This she failed to explain.

7.) We received a call two days after meeting with Broker/Realtor that one of the owners parent had been hospitalized for health reasons (86 years old). We sent a request to cancel/terminate the selling of our home explaining our situation and since we were now going to put our attention, efforts and time toward dealing with this issue. This was not going to be easy since the parent was out of state (New Hampshire).

8.) We received the Withdrawal form 2 days later. We signed the form and later found out the Broker/Realtor had selected WC, without even explaining the form or why she had selected this Block, we trusted she understood what we meant by cancel. She never called
To explain or get any further information from us.

9.) The Office Manager responded stating that the contract cannot be terminated. We contacted the Nevada Real-estate office and were informed that the owner (seller) can submit the request to the Broker who can then sign the form and terminate the contract. So the contract can be terminated. The only reason it would not be terminated is if one of the parties does not agree to it. You would think the client/customers request be respected and done to keep a good customer client relationship and any future business.

10.) It appears the only interest the Broker/Realtor had was to keep us in contract and not allow us to take care of our concerns. The Broker/Realtor does not realize this failure to
Act as requested will affect any future dealings (selling and then buying), with Windermer.