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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
The product is good and it got here in a good amount of time. I'm looking forward to years of sleeping on it.
Ordering of my bed was easy and shipping was faster than expected to the middle of nowhere in South Dakota. The packaging of the bed was an engineering marvel - it was hard to believe the whole mattress fit inside the relatively small box. Setup was easy, although a reference to the pictures was required to determine which way was supposed to be "up."
Consistently well rated and recommended for side sleepers.
Easy process. Mattress arrived on time, delivered in good condition.
From a mattress review site
Website was easy to use, great ordering experience, consistent updates on our order. Our mattress arrived less than one week after ordering. Set up was easy. The mattress is exactly what we needed, it is very comfortable.
Made in the USA and good reviews.
It's great! Very comfortable and so easy to set up!
Ordering was a breeze, shipment came quickly and so far I have slept much better.
Uncertainty of a purchase this large without being able to even try laying on the mattress.
From a mattress review site
None that I can think of right now
Super easy shopping experience, and even easier payment experience with Apple Pay.
From an article in a media publication
Invalid shipping date provided, Chat function not available on Saturday, and customer service does not respond in timely manner. The bed is fine
Poor customer service resonse...I had gotten an email that confirmed the date and time my new bed was supposed to arrive, I stayed home from work and waited that day, and when the bed was not delivered - I contacted customer service for an update. I then received a canned email stating "thanks for your purchase your new bed is being built and it would be a week or so for delivery" ...Still no response from customer service. The bed was in fact delivered and then a few days later customer service responded to my initial request with "we see you received your bed, etc"....seems so odd to me that there is no coordination from Wink. I received an email yesterday from "Dan" at Wink stating "we noticed you were looking at beds, can we help you with your purchase?" Meanwhile I have had the bed for over week...
Need inside delivery and setup
Need inside delivery and setup
From a friend
The mattress cover is out of stock
Easy with Informative website and quick delivery! First time ever making a bed purchase online. We are happy so far and comfortable the allotted time for free returns will provide us the time needed to finalize our decision.
Not being able to test prior to purchase. Buying sight unseen is uncomfortable but trusting our gut.
From a friend
I start yawning as soon as I lay down, I sleep better and longer than ever before.
Careful study of the site and reviews. Made in the USA decided it.
Awesome bed. Getting very restful sleep since the purchase.
Wonderful Service! Very easy to make the exchange. Nice to have some extra time to see if we like the newer mattress.
From a friend
This is a very good mattress. It was firm but not too hard to sleep on. I like this mattress.
The bed is not as comforts I would have expected. It is not soft.
Wirecutter review
Superior customer service. Responded promptly to and addressed my specific requests, to my satisfaction. Purchasing from Winkbeds was an extremely positive experience!
Chelsea provided superior customer service. Even followed up to let me know that my mattress was delivered. Best customer service - by far - of my whole move. Thank you very much!
Saw Wink Beds rated highest in articles reviewing mattresses.
The bed is well made and very comfortable. My sleep is much improved.
Very helpful and professional.
So easy to shop and purchase, delivery was prompt and true to time frame
My chiropractor recommended it!
We were able to try out the EcoCloud at "Our Sleep Guide Houston Showroom". The folks there were great.
Looking for a latex hybrid that could accommodate side sleepers.
Great bed for plus size people. Very firm. Easy to unwrap.
Highly recommended by our son who is a pilot and has slept on many different mattresses over the years.
Great product customer service was great. Still evaluating the soft mattress!
From a mattress review site
The mattress arrived in just a few days. It was easy to order, but I didn't like the push to buy the warranty or to finish in 10 minutes. We ordered the luxury firm, and it is very comfortable and supports my back.
It was highly rated on Consumer Reports
It was easy to order, but I didn't like the push to buy the warranty or to finish in 10 minutes
From an article in a media publication
First impression - OK, the bed is comfortable. After the 3rd night I realized I had only changed positions 2 times. No more tossing and turning! A+ for pressure relief. For me it has the prefect amount of softness and firmness. After sleeping on it for 1 week I can say I absolutely love this mattress and talked my sister into buying one.
I spent a week online with mattress reviews and narrowed the choices down one by one. One of my biggest complaints about my 2-year-old mattress was the lack of edge support and that was what put Wink bed over the top.
Wink bed was very easy to order. Now time for the trial.
Back problems.
Cust exp is great, am still struggling to find the correct firmness for my body
From a friend
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
