Wink Beds

The items arrived early for the most part. Shipping was a bit chaotic and in 2-3 separate shipments. But it all got here in good shape. Easy to put together as advertised, so I can recommend Wink Beds company to anyone!

I will let you know the actual mattress is, but the box showed up a complete wreck and I hope and pray what's inside is still in tact. Not to mention it's ridiculously heavy and they should offer some sort of White Glove service.

I accidentally ordered 2 mattresses after multiple sleepless nights. I left a voice message about my mistake and someone called me back to confirm refund of one mattress within 30 minutes of the business opening hours.

I have spent the last 6+ months with extreme back pain. It would wake me up every night, and I spent many hours awake in the middle of the night unable to go back to sleep, waking up every morning in excruciating pain. That bring said, a comfortable bed that could help my back pain was imperative. This bed has been a God send. It is quite firm, but definitely still very comfortable. I am mostly a side sleeper, but occasionally end up on my back. Although it hasn't taken away my back pain 100%, my back pain is SO much better. And if it does wake me up, I fall back asleep very quickly. I've only had it for a week, so I cant speak to it's longevity yet, but I am having some of the beat sleep of my adult life, ans that is worth the price!

User friendly website and really impressed with the packaging and timely delivery at a time when everything is backed up. Looking forward to getting the foundation specially made for our Wink mattress.

I don't have any complaints about my dealings with Wink Beds. We bought a mattress and it was great. Then we got a pillow, which I'm not liking very much. In both cases, the shopping experience was fine.

Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images. Received bed and upon inspection threads are loose, hanging out, stitching is missing in 3-5 inch sections along the entire side. Seams do not match up at the foot of the bed. Can feel the springs on the sides of the bed. For a "luxury quality" mattress as they describe, it was below expectations. The plush was comfortable for a side sleeper but we find that we did sleep "hot".

Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images.

I was hesitant to order a bed online, but with Wink's return policy, I felt I had nothing to lose. So happy so far, but it's only been 3 nights. Upgraded to this bed from a Tempur-pedic queen. After only 3 years, that bed became a nightmare. I did tons of research about this bed and other hybrid beds. So many great reviews, and it was interesting to see how many former Tempur-pedic bed owners there were. I waffles about choosing the luxury firm vs the softer bed. I'm a side sleeper, and hubby sleeps on the side or back. We're not heavy, but I don't like sinking deep in the bed. I think I made the correct choice, but I still have a ton of time to decide!

Easy to order with loads of information to help choose the best product for oneself.

Stayed home all day tor delivery. Bed arrived with no call or doorbell - found in a torn apart box in our garage. Paperwork enveloped ripped apart. Emailed pictures to your support team and no response. Very Frustrating

Great job on getting replacement order but very disappointed on lack of response on shipment.

So far so good. The wife and I really like it. It give us a lot of peace of mind knowing that it made from all natural materials. You spend too much time in bed to risk your health by sleeping on material that could one day prove to have been very harmful for you.

Box fell apart before delivered (Friday evening) and instructions and important paperwork were lost. Customer service responded with an email copy after the weekend. Threads were loose on the top of the mattress in several places, suggesting less than top quality. Bed is very comfortable, it's easy to turn over on it, and it feels supportive for two side sleepers.

Delivery was not the best. Box came damaged - bed OK. Had to arrange other method of installation. Needed to hire individuals to carry bed upstairs and remove existing mattress. Also need to hire disposal company at additional cost. Would be a much better experience if all inclusive as other manufacturers (saatva) do.

We have been sleeping on our new mattress for 2 days now. So far so good. We had an old memory foam mattress that was very unsupportive and would wake up feeling stiff all over. Since changing mattresses we have noticed a dramatic difference in the way we feel. I cannot compare to the other brands as I have not tried those out.

To order was easy, but picking the bed was an educated guess. Your most requested luxury firm is what I ordered, very soft on top firmness underneath. I'm still trying to decide if firm enough. Was delivered earlier than expected. I'm pleased with the whole experience. Would recommend.

I was very hesitant at first to make an online purchase of such a great importance without being able to try it out first. I visited a mattress store, however, to get an idea about the feel of the different firmness levels and feels of several mattresses, did a lot of research online and contacted the company before hand with a few questions which influenced my decision:
I have gotten a prompt and polite/helpful response.
My research always led me back to this mattress (gravity lux soft)
My mattress was delivered in under 2 weeks and I was updated on every step of the way.
The boxes arrived in perfect condition and unpacking/installing was relatively easy. I did not need any help.
The mattress is as described. Time will tell the rest.

I never really liked our Casper. It was too soft, too hot, and had even less side support. About a week in with our wink plus. And the separation makes all the difference. Foam alone always felt like uncle fester's bed. An enveloping quagmire of softness. I always felt like my heaviest parts pooled to the center. The wink is much more responsive. The coil's bounce supports and responds to separate loads keeping my back aligned while the foam topper allows enough sink for my wife's hips. Edge support is phenomenal.

This mattress was an excellent compromise choice for me (larger/heavier stature, prefers firmer mattress) and my spouse (lighter, prefers softer mattress, back problems). We're both sleeping better now, and we appreciate the environmentally friendly and hypo-allergenic material. Also, very happy to buy from a US company! Biggest negative was the hidden "Environmental Responsibility Charge" included at the very end of the ordering process - very disappointing business practice!

I researched numerous sites but followed advice from the Sleep Foundation and made my purchase according to their recommendations for my needs. This mattress is exactly as described. I purchased it without any need for assistance on the Wink website. It arrived earlier than expected.

We, like most people shopping for a new mattress, researched all the options on the market extensively before stumbling upon the wink bed. No buyer's remorse here! Comfortable bed that came in a small box and was easy to set up. No yucky smell while it aired out either. The luxury firm was a perfect medium between soft that i like and my partner's preference for firm. So happy with this purchase.

After doing extensive research I decided to purchase a queen sized luxury firm mattress and it was the best decision I've ever made! I've slept like a baby ever since. 10/10 recommend. I'll be suggesting Wink to all my friends

I had a great experience overall. The only thing I was baffled by was that Wink doesn't offer foundations to go with any of their beds. We had to purchase a foundation from another company, which kind of scares me because we have no idea if it'll be made well or not.

I ordered 2 sets of sheets. I opened the one set, laundered them and put on the bed. I did not like the texture. I tried to return the unopened set and was told by a Wink Bed representative that thy were not returnable even though they had never been opened.

Very poor customer service. I will order my next mattress from Saatva this month.

I don't have my mattress yet - just to state that up front. Delivery has been nothing short of traumatic. They scheduled delivery for 8 days ago, and it never arrived. Now I'm being told they can't find a company to haul away my old mattress as promised (and paid for). Just be ready for delays and trauma in actually receiving your bed.