Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Easy to order bed. Bed was delivered in a timely fashion. Bed is comfortable and well made. We are still waiting for our old mattress to be picked up as is required by CA law and for which we paid the required fees. I have contacted Winkbeds and have filled out the request. Hope they will follow through on this final part of the transaction.
Still waiting for request to be honored re: old mattress pickup.
The reviews and recommendations.
So far, too firm, but website said to try for 30 days and give it a chance. I am doing that, so will let you know! I did see in reviews that I read that it does make a difference! If it doesn't soften up, I hope refunds are not a hassle as this is the softest 1 they make! Seems like a well made mattress, though
I liked that they are made in the USA and it was 1 of the softest rated mattresses I could find. Also many good reviews.
Good communication of order status. I would like estimates of 3-5 business days updated because it took quite a bit longer and I am sure I am not the only one that feels this way.
Quality of bed is exceptional beaded based on my early experience. I am very happy with it and also proud to have a USA made product in the process.
I was hesitant about buying a mattress online, as my last one was not very comfortable at all (from Saatva). Additionally, my husband is much heavier than me and prefers a firm mattress, and I enjoy a soft mattress. Somehow we both love this one! It feels like you sink into a bit, which I really like, but it's also pretty firm and when he moves I cannot feel it whatsoever. We've only had it for a week or so, but we are both v happy right now.
I ordered a Wink Bed in the medium firm a few months ago. It was very comfortable to both of us at first. However, we both have major spine problems and different sleeping styles. After a month or so, we realized the mattress was just not the right kind of mattress for our very specific medical problems & differing sleep styles. I contacted Wink Beds to let them know we needed to return it. This was completed within the return period by one email to customer service - with absolutely no problem at all. Joseph even set up a time for Salvation Army to come pick it up from our house because they donate returned items to a charity local to the customer. The mattress was not right for our special needs, but I give the company five stars because the product is a very nice product overall (guests tried it out and loved it while we had it) and the ease of returning it was amazing.
Had not posted until today because I wanted my parents tot give the bed a trial period. They both love their new Wink bed. Hybrid is definitely the way to go. Luxury firm is perfect for them and their arthritis and other body ailments. Glad I saw your bed on you tube. GREAT BED!
You confidence of product with complete money back guarantee and excellent insurance.
Wink beds customer service is world class. The staff is well versed in there product line. We will send a review after the trial period is up. We look forward to sleeping on our new luxury firm mattress
From a mattress review site
A better pillow
We are praying we can get a good night sleep and not wake up with pain. The mattress we currently own is 6 months old and we wake up in pain everyday.
We just spent 1200 dollars on a new mattress 6 months ago and two years prior we spent 4,000 on a mattress that was garbage. This is an American Made mattress, hopefully we can enjoy this mattress for 10 years.
From a mattress review site
Not sure yet
WinkBeds makes buying a bed extremely easy. Their website is intuitive and informative. Delivery of our bed, from the order date, was about one week - which seemed quite quick to us as the beds are made to order!
I wish the delivery person had rung the doorbell and helped carry the mattress upstairs, vs leaving it outside. It also came a day later than expected, which is significant when you're moving in and have no bed.
Nytimes wire cutter
Excellent. I did not speak to anyone at the Wink Beds before placing my order as I found enough information to make my choice. I did call later for the dimensions of the mattress. The call was answered quickly by a native English speaker (No difficulty trying to decipher an accent.) who shared the information requested and offered to help if I had other questions. The mattress arrived in the time frame that was advertised, was actually very entertaining to watch it 'inflate.'. No/ problems with oder at all.
Chose Wink bed mattress due to reviews, the best price for what I was looking for, the option to get a firmer mattress, the 120-night trial and the no cost return if needed.
So far, so good. I found all the information I needed. Checkout was easy. Please don't call my phone for sales or give the number to anyone! Thanks.
BTW, my primary concern is healthy back. This is why I bought your mattress. Comfort at night is not a big deal.
I was worried that I would need a "code" to keep from having $300 added to the price. What code?
From a mattress review site
Not really much to say about my experience. I placed my order. Wink confirmed it, notified me a few days later when they shipped it, and confirmed that I received it. The last email included reminder instructions for unpacking the mattress. So far, I've had no reason to contact them.
I was looking to replace my 25 year old Sealy Posturpedic. After a lot of searching, I decided I want a hybrid latex over coils mattress. And Wink had consistent glowing reviews pretty much everywhere I looked.
Wink Beds customer service and ordering experience was flawless. Deliver was prompt. It did take Bread financing about 3 days to approve us for 6 month interest free financing. Upon delivery it should be noted that the mattress is very heavy and takes a couple of really strong people to get it into the house and placed on the frame. Assembly of adjustable frame was simple and quick.
It came highly recommended by Consumer Reports for side sleepers with stress point issues causing back or hip pain.
Overall great experience working with Winkbeds. However I was under premise that exchanging beds would also be free, just like returns would be. Not sure it makes sense that exchanges would cost a processing fee while returning is full refund. At that point, I might as well return my purchase for a full refund and just reorder to avoid the exchange fee...
Overall very responsive
Good reviews from other sites and meant to address back pain
Process seemed to go easily for the ordering, tracking, etc. Terms for return seem very, very reasonable, and appropriate in light of buying something sight unseen and untried. Regardless, terms are very good and hope I don't need to take advantage of them. My only comment is that credit card is charged at time of purchase, not at time of shipment. That is probably disclosed someplace in all the legal terms, it just took me aback. Otherwise, easy process, thank you
NY Times recommendation
WinkBeds did what they said they would - the mattress was shipped on time, delivered when expected and the process was pretty seamless. The box holding the mattress was quite beat-up and damaged with big chunks having been taken out of the box - this is what we come to expect from UPS - but the mattress was wrapped in plastic so well that it was undamaged. We really appreciate doing business with a mid-west company that does what they say the will - you do not get that often. Nice job, WinkBeds!
We sent pictures of the damaged box to WinkBeds asking if the mattress was still good - the reply was "yes" and it certainly was. WinkBeds was unhappy with the condition of the box, they indicated this is not representative of how WinkBeds produced and sold products, and sent a free mattress cover as an apology. The mattress is working well, and the mattress pad is a really nice addition, a much cooler sleeping experience. Thank you!
The company was rated as one of the best on the market and we could get the PLUS mattress quickly with a great warranty. Very happy with the process and the mattress at this point.
So far the process has been good. However, the exchange process has been confusing and inconvenient to store both beds during the trial period. I also had issues getting the 100 pound mattress on the bed since there was no delivery install / support that I could purchase at Wink Bed.
Not having delivery personnel to install the bed. I cannot lift the bed
From a friend
Delivery installation!
Family recommended this bed; Queen luxury firm and I got a chance to try it out at their house. Shopping was easy and informative.
Lack of professional help getting it from the door to bed
From a friend
The feel and support of this mattress is comfortable and gets 4 stars, but am noticing that it sleeps too hot for mine and my wife's comfort. We have woken up once or twice sweating. Because of this my overall rating would be 3 stars.
Needed a mattress to address back problems and wanted a mattress that does not get hot.
Ordered the bed. Suggested add-on was a mattress cover for $120 that "sleeps cool". Well it doesn't sleep cool and it feels like sleeping on plastic. This is such a shame because I spent nearly $2k for the combo. The mattress is great, but the company sells the cover as final sale. And now I know why. You can buy the same quality cover at Amazon for $20. This just leaves a bad taste in my mouth about this company.
Tip for consumers:
stay away from the terrible mattress cover. not refundable and overpriced.
Seems they always have $300 off, so it's annoying that promotional material creates such a sense of urgency. I purchased a mattress from them, but still receiving frequent texts about $300 off promotions a couple of times a week. Mattress is okay, but some discomfort on my back after a night of sleeping. Overall it's fine, but the price seems much higher than it should be.
Couple of issues deprived the service of five stars:
1) the website did not appear to permit us to buy two mattresses in on order; and
2) there was limited clarity on when exactly the mattresses would be delivered. Perhaps we are spoiled by the standard that Amazon has established in timely delivery and in communicating their plan.
Neither we nor guests have slept on the beds, but they appear to be excellent.
Experience of prior purchase.
It's honestly just a bed the Serta at the mattress shop was low-key better but their marketing got to me … I was weak. But I am giving it a two week attempt may return just not blow away with comfort I got the luxury firm which was suppose to be perfect for a 165 5 '10 dude that sleep on his side according to the quiz. I'd disagree
Really good marketing but turns out it’s not all the hype it’s just average
Received in less than a week. Easy to get setup. Best nights sleep in a long time.
Meh... First impression when it was out of the plastic was "cheap". I know they need to finish rising, but the material/fabric seemed cheap. After a week of sleeping on it, I can't wait for the 30 days to be over so I can send it back. Sleeps like a mediocre hotel bed. There are places where I can feel the springs in the mattress when laying on it and it isn't even close to soft even though we purchased the softest model.
Online reviews were positive
Our daughter loves her new mattress! The set up was a breeze. The only thing that could have gone better was clarity on the delivery times - our tracking number didn't have any updates for about a week, so we had no idea when to expect it until the day it arrived.
Online reviews were very good. We ordered our first a couple years ago and love it, so just ordered our second.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.