Wink Beds

Easy from start to finish. Love the bed so far! A little firm but can feel the softness beneath. Hard to explain. Just a little bit of a different experience than what I'm used to (traditional spring). I swear it is helping to heal or adjust my hip issue! (My hip was killing me for months on my last mattress but barely detect a problem since sleeping on Winkbed for less than a week.

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Overall, my experience buying a mattress through Wink was very positive, and I'm pleased with my choice. The only thing that was a bit of a surprise came about a week after the mattress was delivered, when I received an email from Wink: did I want Wink to pick up my old mattress, for free? YES! I'm not sure if this service is available (or free of charge) for all 50 states, but it is in California, and I'm going to take advantage of the offer.

I had a question about delivery so I responded to an email. Customer service responded quickly and thoroughly. Thanks!

The shopping experience was good, but the bed is extremely hard. I thought that it would have some memory foam cushion and it has 0. After 5 mins on the bed my joints were aching. I had to go to Costco and by a memory foam topper. I will be calling customer service to return it.

I LOVED the option of trying the beds at Sandman Sleep in Chicago. Glenn, one of the owners, was very knowledgeable and answered all my questions, plus Sandman offers a white glove bed set-up. (You have your Wink Bed shipped to their location.) I love my bed (Luxury Firm). Without the option of trying out the beds I might have bought the softer version--and I don't think that would have been a good fit for me. Also, they recycle your old mattress.

Amazing thank you so much.
I have had the bed for a little over a week. It was easy to put together and I have slept like a baby ever since. My husband hasn't woke me up turning or snoring and I am beyond happy with our purchase. No smell to the matress and it took about two weeks to get.

I didn't realize how uncomfortable all my previous beds were until I slept on the Luxury Firm Winkbed (King). I've finally found a bed that no 5-star hotel can rival. I'm getting the best sleep of my life. I'm sleeping like the goddess I am.

My only complaint is that the mattress had a strong odor after it came out of the vacuum smell. After Research you decided it was probably off gassing but it would be helpful if this was included in material sent with bed to describe this.

Bed arrived much later than it was supposed to. However it was a ups problem. Customer service did contact ups and figure out the issue.

Website was user friendly. Easy to set up and ready to use out of the box. Discarded my Amerisleep (would never recommend them to anyone) and am thankful to have found Wink! Back and Neck feel like they are re-aligning already.

I bought the Winkbed EcoCloud Hybrid, because it claims to be a cooling mattress. It most certainly is not. About halfway through the night, it just radiates heat back at me, making it impossible to sleep through the night. In no way is it an improvement in comfort or 'cooling' than my old Simmons mattress. I'm disappointed, and will be returning it. The only benefit to this bed is that it's made of natural materials that don't stink. Otherwise, nothing special about it, and in fact, it has resulted in much worse sleep.

It was easy to order, although it felt like a gamble. The return guarantee was reassuring. The mattress arrived in a compact box. The two of us, both in our 70's, were about to fairly easily unpack and set it up. Some review sites and users wrote about the mattresses' need to dispel gasses, but we detected no odor at all and used it the first night after it had aired for about six hours.

Not impressed with Wink Beds. My bed feels like I am sleeping on a board. It is supposed to be a medium firm mattress. I wrote to customer service at the beginning of the week and today is Friday and I have not heard back. Customer service overall I would rate as below average at best. It can be days to more than a week to hear back from customer service. Disappointing.

My experience with winkbeds has been easy. I ordered the firmer option. Not to sure if i love it yet. The mattress is bouncing and there is not to much support at the bottom of the bed when I sit to get dressed. I do like a supportive mattress but I think this option needs a little more cushion for my liking.

The bed arrived 3 days before the sleep bundle which caused me to have to buy more sheets immediately. I was also unaware of this until the bed showed up.
However the bed itself is very comfortable and I am happy with it so far( only slept in it 1 night). I will have to review the sleep bundle when it arrives.

After searching for alternatives for a new mattress, I looked at several mattress reviews and decided to give Wink Beds a try. The shipping and delivery went smoothly, the mattress shipped separately from the sheets, pillows and mattress protector. It was easy to install, and you need two people. Super easy to order, no issues with shipping and appears to be a high quality product. Thanks

So far we like it. Will continue to test. Not sure why you require a minimum of 50 words. Seems like a barrier to, what I'm already sure, is a challenge to get responses. Maybe that should be updated.

Faster than expected delivery and the bed is sooooooooo nice! Soft enough to feel like you're sinking in yet it is firm in all the right areas to provide excellent support. I used to always wake up with hip and shoulder pain (I'm a side sleeper) but I haven't yet had a problem on my Wink Bed!

Pleasant sale person and very helpful. Our shipment was sent back due to damage to the box and WINK reached out to let us know. Got another out of the plant quickly and now we are sleeping like babies.

I was provided a delivery that was the expected date. It was never updated over the course of three days so I assumed it was the correct date, so I took the day off to be there for delivery. We had been having daily summer rain storms and I didnt want my new bed to get wet. I stated I wanted to cancel the order and just like that it ships—-literally 15 mins after they tell me how the beds are made to order and mine is not finished yet—I get a confirmation from UPS. Bed finally showed up five days later. Their customer service responses seemed to be bots and not real people.

Delays in delivery. The responses were random words that didn’t address my concerns.

Unopened mattress protector can't be returned the day after we received it. That's a harsh policy especially given the amount of money spent on entire purchase

Excited to try it out

Firm is right, on the one to 10 scale and this being 4-or-5 ish. Yes can confirm. We (wife and i) think its plush and supportive in the best ways.
Would we recommend to others: solid YES

So far so good. Received the bed quick. Been sleeping on it for just over a week now. Coming from an all microfiber bed to this hybrid bed was a little different, but I'm sleeping better with less back pain.

I was so excited about our Wink Bed purchase and it has only continued to get better and better as we sleep on it! This was by far the most nerve wracking experience but I had full trust in Wink Bed to provide a quality product that would help us ease pain and overall improve upon our sleep and life. Thank you!

Fletcher was very kind and emailed to advise the mattress protector I ordered was out of stock and was refunding me the difference. It was courteous and appreciated to be contacted directly regarding that.

I had doubts about ordering a mattress without testing it out first. But with a 120 day worry free return policy I thought, why not give it a try. I know most of these reviews sound like they're paid advertising. However, this is without a doubt the most comfortable mattress I have ever purchased. I will be a winkbed customer for life.