Wink Beds

Order and follow-up experience were excellent. I was a little concerned after unrolling it that it was a queen instead of king, and called to check after hours. It expanded fully after cutting the bag and we enjoyed a good first night's sleep. I was immediately contacted in the morning by phone and email to be sure all was right.

Quick, pleasant and thorough

We love, love, love our new WinkBed mattress. It is like floating on a cloud. We sleep so much better now with this mattress. No aching backs in the morning. No waking up multiple times during the night because of pain or discomfort. Having this mattress is a dream come true! The sheets that came with the bundle are excellent, too. We highly recommend this company and their products.

Overall it was a fairly good purchasing experience. I had not ordered anything like that on line before and struggled a bit with the various forms, particularly where payment was concerned. I freely admit I'm not very good with computers and the internet so the problems probably lie on my side. Yet, I did get it ordered and it is here!

Great before Christmas service, the mattress and sheet kit arrived ahead of holiday and that was a pleasant surprise. Only ding was the sheet began to unrevealing and fray on edges after easy pre-wash, and we never even put it on the bed it is so cheap.

I've only had the bed for eight days but the overall experience is; bed arrived promptly and was the one we ordered, not always a guarantee in this era! Everything else we ordered also arrived quickly and was exactly what we ordered. No problems so far. I like the bed very much, the wife is yet undecided. I will note that this bed is very different than our old tempurpedic bed, it may take her time to adjust whereas I have already done so!

25 years with the old sleep number bed and nervous to change. At first, we thought the top was so soft (but nice) that it wouldn't be supportive, but it had great support. Woke up with less back pain. I sleep on my stomach and side and move around a lot, so the plush top makes it fun to switch positions.

Mattress is great. But getting it upstairs was almost impossible. Box with handles was falling apart. It was extremely heavy and there was no option to have it brought up for us. While it's very comfortable, I would not buy another one unless there is an option to have it delivered up the stairs.

Bed fabulous. Very happy with the choice of the luxury firm rather than the firmer option. We are quite sold on the king size pillows. Comfortable, but almost too large for our tastes. Likely will exchange for the queen size. Otherwise they are comfortable.

Communication was lacking at times. For example the two mattresses we ordered did not arrive at the same time. We were unaware this was going to happen. The first mattress was marked soft on the box but turned out to be a luxury firm.

Pretty great bed! I personally wish we would have gone a bit more firm as I'm a stomach sleeper but my wife is a side sleeper and b/c I'm such a great guy we decided to optimize more for her sleep style vs. me.

Fast and informative!

I have only had the Ecco Cloud mattress for a week but so far am finding it very comfortable. It arrived as expected and because we followed all the set up directions, it was extremely easy to set up.

I ordered mattress, and received three emails from maker as each step of my mattress was reached. They took so much time to keep me informed as to my purchase that when it arrived I made sure that I took the same care to treat the mattress with the best care that I could give it.

I ordered on Tuesday 5/24 in the afternoon. The mattress was on dropped off on Friday 5/27 during lunch. I was told to expect June 1 or so. The mattress protector DID arrive on June 2 - a week later. If you're going to expedite part of the order why not expedite all of it? This certainly was "made after I ordered it"

I received my new EcoCloud mattress a week ago to replace my old Sleep Number bed which had a low spot that didn't support me and was contributing to my back pain. An 81-year old retired chiropractor I know has the EcoCloud and loves it. I love how it supports every inch of my body and is truly like sleeping on a cloud!

Hello, my bed arrived much faster than expected and in good shape. I have only slept on it for a few nights so far. I was initially worried that it might be too soft, but I think that I might be sleeping more deeply. It was amazing that it blew up so fast and was ready to sleep on on the night I was able to get it into my room.

I researched twin mattresses for our new Thuma platform bed. Winkbed quickly came to the top of my list. Especially attractive was its edge strength, because my mom, for whom we were creating a temporary bedroom, has trouble getting up and down. She's 89. My husband and I are so very pleased with the twin WinkBed. And we can't wait to find out what Mom thinks of it.

My question was answere promptly and well.
Update. The mattress was easier than expected to place and unpack. Read the directions :). My King was understandably heavy. I made a plan ahead of time and used a hand truck from the door to the bed. A floor friendly canvas would also do to drag for a smallish person. It comes vacuum packed, so it expands several inches when the bag is cut. Total time from door to installed was 15 minutes and I took my time.

So far the experience has been good. I have only slept on the bed 2 nights, but notice i'm getting deeper sleep. I'm still getting used to it and hope its a keeper. The process of buying the bed was easy, it was delivered quickly. The box was a bit beat up, but luckily no damage to the bed. I handled getting it set up alone, and i'm 112 lb. female (size full) of course it would have been nice to have help, but it can be done alone is my point.

The queen luxury firm mattress was just too firm for me after using a Tempurpedic SOFT mattress for many years which began causing me a lot of hip and low back pain in the mornings after waking up. True to their word, the company sent me the SOFTER mattress as an exchange, and it immediately stopped my morning pain. It was the perfect amount of support and softness that I needed. The luxury firm mattress was quickly picked up at my request, and everything went smoothly as promised. Thank you!

We just received notice from Joseph of Winkbeds that we won't be able to return our mattress because it's been over our 101 night allotment.
The issues we had with the bed
1. Even the firm mattress doesn't give adequate support
2. If you sit on the edge of the bed, it caves in and you start to slip off
3. Even though we got the firm mattress, the mattress leaves a permanent impression of our bodies in the mattress so that there is a valley where we each sleep and a corresponding, noticeable lump in the center of the bed
Joseph told us that we could get a replacement mattress if the depressions were more than 1 1/2 inches. How would a new mattress be any different than the old mattress? There would be the same issues.
We forgot to mark our calendar as to when the 101 nights were up and now we are stuck with the not so perfect mattress. We think we could have done better going to a retail store and not relying on all the wonderful testimonials.

Overall good experience with purchase and exchanges/returns.

Canned responses that didn't answer the questions I had directly. Generally not a bad experience, just felt very impersonal.

Delivery was prompt and setup was easy. Hoping returns are as well.

Tried to return sheets and they don’t accept returns.

Disappointed in delivery. Was left in driveway on rainy day- would not have even known it was there if grandchild had not seen it. Placed right behind a car- could have easily been taken or run into by car. Still have to sleep on it more time to know if this was a good mattress.