Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Wink Beds customer service did a good job with our order and helped with delivery issues from UPS.
3
We had to reschedule delivery and UPS didn't deliver when they were supposed to. I had to contact customer service with Wink Beds to have UPS deliver our mattress !!!
One night of sleep on my new luxury firm mattress gave me the best rest results I've experienced in quite some time.
As advertised. Mattress came fast. Setup was as advertised. Did not find the knife in the box or in the plastic but that's ok.
Reviews, ease of ordering and and the money-back guarantee.
The "environmental responsibility fund" fee is garbage. You don't give enough warning to people before charging them the fee, whether or not it is some sort of mandate.
Honest reviewer Naplab.
Excellent buying experience from start to finish! Mattress are some of the most comfortable and quality I have ever slept on! Thanks!
From a friend
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Customer service was great, they got back to me within 1 business day. I received the assurance I was looking for and we are moving forward with opening the bed.
We did research for a few weeks, between the beds you can get at a retailer and the bed in a box vendors. Wink came up at the top of many peoples reviews, along with a number of independent sites. We went all in on Wink.
A pleased customer. I wasn't sure about ordering a mattress online, but it turned out fine. Only problem was that Wink would not accept a debit card.
I tried Wink after reading good reviews on Wirecutter.
Wouldn't accept my first card
From an article in a media publication
We ordered on-line and both the adjustable frame and mattress arrived on time. No problems whatsoever.
Stellar reviews.
No complaints! After reading many comparison reviews on the top mattresses, the decision was easy. I had been shopping for over two years. I was worried that I had jumped to quickly to purchase. Nope, one very happy customer, we have adjusted to this bed immediately! No breaking in, we are sleeping soundly. I'm so happy that I came upon this bed!
From a mattress review site
My overall experience was great. Shipping was fast and my mattress was delivered a couple days before the estimated delivery date. The mattress seems to be well made and is everything I'd hoped it would be.
Lifetime warranty, made to order in the USA, was the highest rated mattress on the Nap Lab review website.
Customer service was good! I wish we had been able to exchange the bed sooner like when I first asked after a couple of weeks, but other than that they were very helpful and swift when ordering the exchange. All that's left is to contact them to pick up the previous mattress.
This is my second purchase of a wink bed. Delivery was prompt and mattress is a dream to sleep on.
For back issues and general well being.
Good quality and customer service. Seems like a mattress that will last a while.
Helpful and easy!
Bed shipping nice and easy. Set up easy. My mattress liner took a while to ship.
I slept on one a few months back and liked it.
I originally purchased the 'luxury firm' which is WinkBeds mid softness mattress feeling confident that I could return it if it wasn't for me. That mattress was not good for me as a solo side sleeper (5' 11" and 185lbs) since it gave me should pain as it didn't give enough leaving me perched on top of it and the arm under my body compressed. When returning using the no-questions-asked format, I was instantly contacted and asked questions about why I was returning it. The agent convinced me that the 'softer' version would be the answer to all my problems. Sadly the softer still doesn't work for me. The soft top is definitely softer and spongier, but it feels like a layer of sponge lying on a bed of springs (which it is of course), the problem is that I can still feel the springs through the soft top. It is also quite warm to sleep on. I would certainly not recommend the luxury firm for a side sleeper and in honesty can't recommend the softer either. You can do better with a mattress half the price. Heck I would go so far to say that a tempurepedic mattress topper laid on any mattress would be as good if not better. I am a single man and used the mattresses alone. Can't report of the comfort of the mattresses when shared with a partner.
Perhaps I am a genuine outlier, but I am suspicious of the average 4.8 star reviews, for the money just doesn't seem right. At this price point I want a better product, not better marketing.
The exchange process is not quite what you'd think either. Very quick, but they did not take away the old 'luxury firm' mat - which I have to store in my garage. There must be a lot of people with space constraints who are unable to store multiple mattresses for weeks. When I am able, I will return both.
Very responsive and trying to promote their products
Online reviews and the return policy
Ordering was quick and easy. Customer service was responsive when small problem arose.
Responsive and helpful
Just received the bed, so time will tell. It was very easy to install on the bed.
My fiance and I knew immediately when we got the bed this was going to be too firm for us. Part of the deciding factor was the hassle free exchanges/returns. I missed the details of having to wait 30 days before a return/exchange can be initiated. The company gave me a reason for this being to break the bed in and to give my body time to adjust. They simply refused to complete the exchange for a softer version u til after the 30 days was up. It's a shame because I think we would've really enjoyed the softer version. Instead, we are waiting the full 30 days to return the mattress as we decided to just give our business to another company. For the life of me I don't understand how it makes financial sense to push your customer base to competitors. In the email exchanges, I made it abundantly clear than my not making an exception to the 30 day rule, I'm not just going to sleep on the mattress and be uncomfortable for 30 days, I'll just order from somewhere else. The company just didn't seem to understand that or care.
Unwillingness to consider individual scenarios.
Mattress is comfortable. A little more on the former side but overall I am satisfied with my purchase. Ordering was easy to navigate. Arrived when wink said it would faster than I actually thought. Go get one!
Tenant got one and I checked it out it felt comfortable.
Luxury Firm is too soft; I'm 5'10", 180 lbs, very comfortable at first, easily fall asleep, always wake up 3 or 4 hours later with hip pain if sleeping on my side; always wake up 2 to 3 hours later with major sciatica discomfort in my tail bone if sleeping on my back. I've only had the bed for two weeks, but not impressed so far. I toss and turn all night.
Naplab.com review
This is my fourth Wink Bed mattress. The mattress and the service are great!
I sleep hot, and I did a lot of research before I purchased my first Wink Bed mattress. It is the most comfortable mattress I have ever owned. I now have four of them-one for every bed in the house.
The mattress seems good, it's too soon to tell for certain. The messages associated with the order and delivery were completely out of synch. There was one whole thread that indicated that each mattress is made to order and so it would be about a week another set of notifications alerting me to the mattress's imminent arrival. The week out delivery thread proved to be accurate. Separately, it would be a solid enhancement if a old mattress pick-up/disposal option could be made available.
NY Times Wirecutter review.
Uncomfortable bed - makes me sore when I wake up in the morning.
Need to start a return
I had a question about a sales tax holiday and received an answer quickly!
Comfortable mattress. Fast delivery and easy shopping. So far so good
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.