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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
473
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user idab76
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

Excellent. The representative that assisted me was the reason I choose this mattress.

Reason I chose this business:

Quality & value.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user feliciag133
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

A representative always ready to assist; I received updates from order to delivery.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user tommyl134
1 review
0 helpful votes
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January 8th, 2022
Verified purchase

Review content for at least fifty characters and perhaps a few more characters

Thumbnail of user jaredb264
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Very easy to order and to set up. We tracked our shipment everyday.

Reason I chose this business:

Again we bought a king size 2 years ago and get the best sleep ever!

Thumbnail of user joea933
1 review
0 helpful votes
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Thumbnail of user kellys2108
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

It was easy to place the order online, easy delivery and set up

How did you first hear about WinkBeds?

From a friend

Thumbnail of user tarad355
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

Good so far. Only had for a few days at this point

Reason I chose this business:

Research showed high ratings

Thumbnail of user vishalc32
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

Great experience with winked. Easy to purchase and put together

Thumbnail of user dougb402
1 review
0 helpful votes
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September 11th, 2021
Verified purchase
• Updated review

It was easy and well informed. We will see how well it lives up to the information given.

Reason I chose this business:

Great rating and had the features I was looking for and the price seemed right.

It was easy and well informed
August 27th, 2021
Verified site experience
• Previous review

It was easy and well informed. We will see how well it lives up to the information given.

Reason I chose this business:

Great rating and had the features I was looking for and the price seemed right.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user jackieb490
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Good information on the web site and the chat box support with Caroline was very good as well.

Reason I chose this business:

The various reviews by others and the detailed information provided on the web site.

How did you first hear about WinkBeds?

From an article in a media publication

Thumbnail of user rexj29
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

Great pillow! I was looking for pillows to get relief from neck pain. This pillow works for me.

Reason I chose this business:

I bought a bed before and loved it

Thumbnail of user michellem3582
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Easy purchase, timely arrival. Easy to set up and was ready to sleep on the very next day.

Reason I chose this business:

Hybrid bed with lifetime warranty, MADE in the USA!

Thumbnail of user waynew446
1 review
0 helpful votes
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February 24th, 2022
Verified purchase
• Updated review

Great help but I'm not sure the mattresses work for me. One too firm the other too soft.

How did you first hear about WinkBeds?

From a friend

Service
Thank you for good service
October 19th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Reviews were very positive

How did you first hear about WinkBeds?

From a friend

Thumbnail of user coreyb305
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

The bed looks like A1 quality!
It was just the wrong bed for us. Trying to exchange beds

They helped greatly and were prompt.

Reason I chose this business:

Support and comfort, Great reviews

Service
Thumbnail of user davidf4169
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Magical and miraculous. The bed was heavier than I expected, but once I opened it I understood why.

Reason I chose this business:

It’s hard to imagine the different firmnesses.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user ericf1421
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Easy to exchange. Easy to set up bed. Quick response

Thumbnail of user peggih4
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Ease of ordering, quick delivery, instant comfort, easy install

Reason I chose this business:

Best reviews

Thumbnail of user hunters245
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Had a great chat with one of your associates. Made making our decision much easier. Thank you!

How did you first hear about WinkBeds?

From a friend

Are there other sleep products you wished we sold?

I'll get back to you, if anything comes to mind

Thumbnail of user robinh1206
1 review
0 helpful votes
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August 25th, 2023
Verified purchase
Reason I chose this business:

Best price and was a great rated hybrid.

Thumbnail of user joaquind33
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

So far so good. Truly happy - just hope it sustains long term

Thumbnail of user masonm228
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

The fees really pissed me off. I had no choice to opt out of.

Reason I chose this business:

I did research.

Thumbnail of user dianam1397
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Very easy. We did a live chat to figure out which bed we needed and it arrived and it came quick.

Service
Thumbnail of user stewartm126
1 review
0 helpful votes
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March 28th, 2022
Verified purchase

It was fine. On line help was good to deal with but no way to rate product till you get it.

Reason I chose this business:

Was hoping to finally get rid of shoulder issues as described above No luck sadly.

Thumbnail of user markb5330
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

I'm gonna wait until i get a full month of use before sending my review

Reason I chose this business:

Luxury Firm looks to be just the right blend of support and pressure point relief for my 6 ft 175 Lb body. We shall see.

Thumbnail of user bu22
1 review
0 helpful votes
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November 1st, 2023
Verified purchase

Easy shopping experience, still deciding about the mattress.

Still waiting to see if we will return the mattress.

Reason I chose this business:

The online reviews were positive.

Service

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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