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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
475
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user stevem2141
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

We ordered firmer, but wish we would have ordered soft. The quality is great though!

Reason I chose this business:

Our friends love theirs

How did you first hear about WinkBeds?

From a friend

Thumbnail of user kates555
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I have yet to have any contact on what to do with my 1st bed.

Thumbnail of user lorig776
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Easy ordering and checkout. I hope the bed is as good as the shopping experience!

Reason I chose this business:

Working out payment options

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user colleenr553
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

We are happy. It is what we wanted.
That is all I have to say

Thumbnail of user crystalb613
1 review
0 helpful votes
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January 30th, 2022
Verified purchase

Good job it was great you all thank you very much for all of this

Thumbnail of user hf59
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

All good so far; we have slept on the bed for 3 nights and are still adjusting. So far, so good.

Reason I chose this business:

NY Times Wirecutter review

Thumbnail of user brittanyw678
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Excellent experience from purchase to delivery. Very communicative

Reason I chose this business:

Multiple online positive reviews. Needed a mattress that was comfortable but also slept cooler

Thumbnail of user michaelc8950
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Nice experience. The bed appears to be of good quality.

Thumbnail of user davidc8437
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Excellent bed, great sleep. Would recommend very comfortable

Thumbnail of user kellyk1386
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Has been a good experience overall so far. Ordered online and arrived in approximately 1 week.

Reason I chose this business:

A little better pricing. Focus on staying cool when you sleep.

Thumbnail of user karenl3966
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Easy to order...No issues with overall experience.

How did you first hear about WinkBeds?

From a friend

Thumbnail of user seanm1837
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Got what I needed, I think. I need deep hard sleep.

Reason I chose this business:

Corny web site and pop ups. The chat window popped up and covered the right side, but the close/cancel 'X' was on bottom? Pop-ups are 90s garbage.

How did you first hear about WinkBeds?

From a mattress review site

Are there other sleep products you wished we sold?

Cheap thot-maids. Maybe robot maids, but I don't think they're ready.

Service
Thumbnail of user haroldh343
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Easy to buy. Easy to see purchase options. And straight forward web shopping experience

Reason I chose this business:

No old bed removal

How did you first hear about WinkBeds?

From a mattress review site

Are there other sleep products you wished we sold?

Scoliosis specific beds

Thumbnail of user timothyt694
1 review
0 helpful votes
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January 30th, 2023
Verified purchase
• Updated review

We found the bed we were looking for and got it fast and easy!

Easily changed from luxury firm to soft with a single email.

Reason I chose this business:

Comparison shopping and reviews.

Service
Fast and easy
January 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Comparison shopping.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user alexandrat152
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase
Reason I chose this business:

We primarily prefer falling asleep on our stomach or side

Thumbnail of user rileyf69
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

Very comfy! Came very quickly, and there were no issues.

Thumbnail of user michaelc7709
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

I like to use PayPal and was not able to. Otherwise it was good.

Reason I chose this business:

It is hard to shop for a mattress. This is the 3rd mattress that we are trying

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user loup86
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

So far so good. Everything as described. Looking forward to may good nights sleep.

Reason I chose this business:

Tried out several different beds at Sleepare and this was most comfortable. Price was comparable to others.

Thumbnail of user davidd4387
1 review
0 helpful votes
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Thumbnail of user jamesc4713
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

We're testing out the mattress currently. So far so good.

Thumbnail of user oliviad452
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

No issues so far! Happy with our purchase and quick delivery

Thumbnail of user fredc511
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Got it love it. A little too firm for my wife... but I LOVE it

Thumbnail of user michaelr4373
1 review
0 helpful votes
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February 22nd, 2022
Verified purchase

I asked questions before purchasing and I feel like I was misled a bit.

Reason I chose this business:

I saw the great reviews and good standing on trustpilot and the BBB.

Thumbnail of user wesleyh243
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

I experienced great customer service, great bed to sleep on!

Reason I chose this business:

Wirecutter review

Service
Thumbnail of user matthewl1342
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

Easy and super comfortable bed. Best bed I ever had.

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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