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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Extremely easy to order - seamless delivery, and easy set up.
Great verified 3rd party reviews - highly recommended by people I trust
Didn't receive the sleep bundle. Only received the mattress box.
For the review in how good a sleeper the mattress is for side and back.
It arrived faster than expected. Slept on it the first night. We love it!
We chose Wink Beds after reading hundreds of reviews online and watching several video reviews.
Excellent experience with Wink Beds! Very happy with my mattress.
Suited my needs and was well reviewed by Wire Cutter from The NY Times
I dissatisfied with my previous mattress and I read an article on wire cutter about wink beds.
Very easy to exchange the bed to another model. Thanks!
From a friend
We like the web site. The shopping experience was great once we made the decision to buy.
It was highly rated for what we thought was good for our needs. The fact that it is American made.
We felt that it was very easy to order & we can't wait to sleep on it!
From a friend
So far so good. We've only slept on it for three nights but find it ver comfy so far.
Data online
The experience was good, I was just leery about ordering a mattress over the phone, and I was right
Other family members have one, and they love it
The box was ripped with a 10 inch by 6 inch chunk gone and the rest of the box with tears and tape?
Took a super long time to get here and was very poor quality.
Ordering was very easy. Looking forward to trying the new bed.
Didn't really want to spend this amount of money on a mattress.
From a friend
I'm upset that I can't use my bed frame due to issues with shipping.
I have not yet received a response from quality yet but continue to get requests for a review.
I thought I could expect a quality product.
Too many buttons to click to get to purchase. Had already researched just wanted to buy.
Site had too many clicks to get to get to purchase. Sleep300 code was invalid so I was going to leave site but I decided to go to purchase and found it was applied already
From a friend
Very good, satisfied with the product and service. The delivery and shipment was fast and timely.
I did a lot of research on what kind of mattress would work best. There were a lot of decent reviews on Reddit and the positive Better Business Bureau ratings and reviews made me decide to go with this.
Easy, smooth, clear, great bed, fast delivery, easy buy
Cost, shipping timeline.
From an article in a media publication
Website was easy to navigate and had descriptions that were easy to compare.
The platform was missing a couple of parts. Received one of the parts correctly. Contacted Wink again and they contacted the vendor for the remaining part. Vendor send both parts separately.
Consumer ratings.
We wanted to replace a mattress we were unhappy with. We purchased the Wink Bed based on reviews.
Great mattress, easy to unpack, quick shipping. Great experience!
Friend referral
Great experience! Seamless ordering, fast delivery, and great product.
From a mattress review site
From a mattress review site
The bed is super comfortable and the exchange process was fast and easy.
Started Exchange process. Satisfied with service.
Now can you please tell me how to arrange for pick up of the old mattress?
Affordability and reputation
Great product - very comfortable, great back and neck support and good customer service
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
