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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
475
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user nitaw33
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Great experience, very easy to navigate through the purchase and financing.

How did you first hear about WinkBeds?

From an article in a media publication

Thumbnail of user anitam598
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

It came very quickly and was ready to use the same day

Reason I chose this business:

My son ordered one and he loved it

Thumbnail of user jamesl2927
1 review
0 helpful votes
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January 25th, 2022
Verified purchase

Easy and Fast. Can't get any easier that's for sure.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user amys3053
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Good. Platform came with some flawed pieces which was annoying.

Good. Annoying that they needed a picture of a loc pin that had no hole drilled in it in order to replace.

Service
Thumbnail of user norbertor27
1 review
0 helpful votes
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February 16th, 2023
Verified purchase
Reason I chose this business:

Lower prices

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user lyneep
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Great customer service! Beautiful and comfortable bed we are already sleeping better!

Service
Thumbnail of user rodm169
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Thank you for making this simple. Ordering is easy and set up was a breeze!

Reason I chose this business:

So many mattress choices for consumers.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user rachelk868
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Delivery went smoothly. Mattresses are very comfortable.

Thumbnail of user stephanieh2101
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Purchase and delivery were no problem. Easy to deal with.

Reason I chose this business:

Reviews were excellent.

Thumbnail of user laurak1577
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Quick and easy. Payment plans with different terms.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user yvonneb495
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Easy to order, so far after a few nights it feels good - time will tell!

How did you first hear about WinkBeds?

From an article in a media publication

Thumbnail of user cindyc1636
1 review
0 helpful votes
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February 8th, 2023
Verified purchase
Reason I chose this business:

I heard wing feds is great for people that have back issues. I have spinal degenerative arthritis, so I thought I would give it a try. I'm not comfortable in any other mattress. We've tried mini.

Thumbnail of user shirleyh1002
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

Easy ordering, delivery, and set up was simple.
Happy customer!

Thumbnail of user jeffreys1738
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

Perfect! Our order arrived on time. This bed is like my own personal Physical Therapist.

Thumbnail of user milanv19
2 reviews
0 helpful votes
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February 7th, 2023
Verified purchase

Good on time delivery. Only thing missing was removal of old mattress.

Reason I chose this business:

Reviews from New Yorker

Thumbnail of user michelew408
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

The delivery and set up was so easy. Amazingly comfortable

Reason I chose this business:

My son recommended Wink

Reason I chose this product:

It was recommended

Quality
Thumbnail of user gregb1165
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Experience purchasing and building everything has been wonderful.

Reason I chose this business:

Reviews on the internet.

Thumbnail of user kevinz683
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Easy checkout. Would like to have had PayPal as payment option, though.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user randyg530
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Easy, efficient process without any issues. Thank you

Reason I chose this business:

Price and ease of ordering

Thumbnail of user shirleyj721
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

Informative and user friendly site just hope bed is what we need

How did you first hear about WinkBeds?

From a Google ad

Thumbnail of user suzanneb837
1 review
0 helpful votes
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February 6th, 2023
Verified purchase
Thumbnail of user sharmer
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

So far, I like the bed. It is solid and comfortable.

Reason I chose this business:

It's ranking as #1 for adjustable beds in 2022 is the reason I began considering this bed.

Thumbnail of user jamesc6059
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

It was difficult choosing which mattress brand and type that fit me best. Made a solid choice.

Reason I chose this business:

To many mattress options.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user sharonr2065
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Quick response. No high pressure sales. Quality products

Reason I chose this business:

Customer recommendation

Thumbnail of user jenniferp2668
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

The experience with WinkBeds was great from start to finish.

Reason I chose this business:

Because I saw it recommended on the Sleep Foundation website and by the NY Times Wirecutter.

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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