Sitejabber Website Reviews and Complaints
  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
475
Neutral
36
Negative
27

Instant Feedback

6,710 reviews

22
See all photos
How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user ethank172
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

Easy experience, excited to try the mattress. Great customer service

fast and accurate

Reason I chose this business:

Online reviews

Service
Thumbnail of user jenniferf2235
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

Everything went very smoothly and we received the mattress in a timely manner.

Thumbnail of user georgen589
1 review
0 helpful votes
  • Send Message
April 10th, 2022
Verified purchase
• Updated review

Very nice product. Using it now. Well made and adjustable. Arrived on time.

How did you first hear about WinkBeds?

From a mattress review site

Quick and no issues
April 10th, 2022
Verified site experience
• Previous review
How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user joshuaw877
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Great experience. Would definitely recommend to anyone

Thumbnail of user corinar34
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

It was easy and customer service answered my questions quickly.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user maryj3146
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

Very good service from manager and salesman. He helped us choose wisely.

Reason I chose this business:

Like the owner

Thumbnail of user michaelk4482
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase
How did you first hear about WinkBeds?

From a friend

Thumbnail of user rachelp641
1 review
0 helpful votes
  • Send Message
April 9th, 2022
Verified purchase

Ordering was a breeze. Ordered over the weekend & it arrived by Friday.

Reason I chose this business:

Family recommendations.

Thumbnail of user donw538
2 reviews
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

We haven't installed the bed yet. Room is still under construction.

Reason I chose this business:

Made in USA & customer reviews

Thumbnail of user holdens11
1 review
0 helpful votes
  • Send Message
November 26th, 2022
Verified purchase

Great bed at an affordable price. Very pleased with our purchase.

Reason I chose this business:

Referral from a family member.

Thumbnail of user suzannej210
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase

Easy to order and came quickly. Rolled in a rather small box. Popped out like Pillsbury dough.

Thumbnail of user brianr1613
2 reviews
0 helpful votes
  • Send Message
April 4th, 2022
Verified purchase

Good info and easy to read, the service personnel are very helpful

How did you first hear about WinkBeds?

From a mattress review site

Service
Thumbnail of user kathleenh1573
1 review
0 helpful votes
  • Send Message
November 23rd, 2022
Verified purchase

Wink Bed is a genuinely Great product and customer service

Thumbnail of user shaneh666
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

Quick and straight forward. Fast delivery. The mattress has been great so far.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user susanm3576
1 review
0 helpful votes
  • Send Message
November 19th, 2021
Verified purchase

Very smooth experience, looking forward to seeing if the comfort hype is true

Reason I chose this business:

It's a big purchase, and I tend to like brick and mortar stores

How did you first hear about WinkBeds?

From a friend

Thumbnail of user ryanj417
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

Ya'll need to simplify the website- it is too crowded.

Thumbnail of user kathyd830
1 review
0 helpful votes
  • Send Message
November 20th, 2022
Verified purchase

Very easy to order...just wish there was customer support on the weekends!

Reason I chose this business:

Not being able to talk with someone today

How did you first hear about WinkBeds?

From a friend

Thumbnail of user michelleh2793
1 review
0 helpful votes
  • Send Message
November 18th, 2022
Verified purchase

This company has quality products and will stand behind what they say

It was super easy to get an exchange to try a softer bed

Reason I chose this business:

The trial period and the exchange

Service
Thumbnail of user peterr83
3 reviews
1 helpful vote
  • Send Message
November 18th, 2022
Verified purchase

Exchange process was super smooth. Excellent customer service.

How did you first hear about WinkBeds?

From an article in a media publication

Service
Thumbnail of user hongk22
1 review
0 helpful votes
  • Send Message
November 16th, 2022
Verified purchase

My back pain is much less after first night sleep on this new Luxury Firm wink bed.

Reason I chose this business:

My daughter’s recommendation and insistence.

Thumbnail of user momc6
1 review
0 helpful votes
  • Send Message
May 3rd, 2022
Verified purchase

So far really enjoying my new bed! Sleeping better. Don't wake up stiff anymore

Reason I chose this business:

Had a bed for my plus size self

Thumbnail of user francih1
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

Was wonderful. No trouble. Right on time very comfortable bed! We love it

Thumbnail of user gerryd82
1 review
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase

Love this bed no more sore back and it's made here in America just can't get any better than that

Thumbnail of user chantalw23
1 review
0 helpful votes
  • Send Message
April 1st, 2022
Verified purchase

Quick, easy, informative website. Bed came quickly and is super comfy.

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user leslier646
2 reviews
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

The ordering process was great and we were surprised it came in 2.5 weeks!

Reason I chose this business:

Price and buying through what seemed like subsidiary companies.

How did you first hear about WinkBeds?

From a friend

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

How do I know I can trust these reviews about Wink Beds?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Wink Beds?