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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
No satisfied with the product. Want to exchange for a firmer mattress
Wanted to exchange the soft mattress for a more firm mattress. But the customer service agent wants me to continue to try the mattress.
Webb reviews
Very well. Found a lot of good information on the website to help us decide
we needed help on the platform purchase. not so sure on it. when we roll over in our sleep it moves in the floor and squeaks
Best for backs and couples. I already had a memory foam i loved but my new husband didnt. We needed a hybrid
Absolutely the best night sleep I've had in a long time.
Liked our queen "Firmer" bed so much we upgraded to a king.
Looking for a bed recommended as good for low back pain, reviews, and manufacturing process (made in USA and not made until ordered).
Amazing customer service. Thoroughly satisfied with my purchase. Best night's sleep ever!
My brother bought a Wink Bed and strongly suggested it.
First big boy bed. My back feels great and I slept like a baby!
The wrong pillow came but customer service was fantastic! I received right one yesterday.
Helpful, direct and even allowed me to keep the bolster pillow that came first by mistake.
Wire cutter in New York stones.
It was a pretty straight forward experience. No issues.
Alicia helped me decide which firmness level. I settle with the Luxury Firm
Nothing I weighed Lessa and Satavaa, and went with Wink in part due to the NYT review.
From an article in a media publication
This company goes above and beyond to make sure your satisfied.
Honestly, the lifetime guarantee.
Pretty convenient. Excellent communication. A comfortable mattress and timely delivery.
Fear that you don’t live up to your marketing promises
From an article in a media publication
I am so appreciative of Wink Beds working with us on getting the right mattress. Thank you!
From a mattress review site
Reviews Super
Good exchange process when luxury firm was to stuff for ne (5' 11", 155 lb side sleeper)
Service has been great. Company stands behind the product.;
From a mattress review site
Great mattress will enjoy doctor prescribed bill thank you
Chiropractor recommended
Perfect firmness. We are getting much better sleep.
From a mattress review site
Quick and easy... hassle free! There was a UPS delay but other than that everything went well.
From a friend
Not necessarily
From a friend
Mattress is rated quite high across
Local options
From a mattress review site
Clear website. Called with questions and they were answered quickly.
From a mattress review site
Great customer service. I was able to exchange without any issues!
From a friend
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
