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  • Wink Beds

2021 CUSTOMER CHOICE AWARD

Wink Beds

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
4.2 / 5
Corporate Values

Overview

Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.3%
Positive
475
Neutral
36
Negative
27

Instant Feedback

6,709 reviews

22
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How would you rate Wink Beds?
Top Positive Review

“Arrived sooner than expected”

EILEEN S.
9/18/24

Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.

Top Critical Review

“I found their auto marketing outreach really annoying”

Christopher F.
6/27/24

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Reviews (2,007)

Rating

Timeframe

Other

Reviews that mention popular keywords

luxury firm (89) wink bed (172) wink beds (172) shopping experience (137) side sleeper (44) customer service (517)
Thumbnail of user marshab292
1 review
0 helpful votes
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June 14th, 2022
Verified purchase
Thumbnail of user sharonp1257
2 reviews
0 helpful votes
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June 13th, 2022
Verified purchase

Very good correspondence to let me know what was going on. The bed, so far, is great.

Reason I chose this business:

From survey on goodbeds.com

Thumbnail of user claudioa36
1 review
0 helpful votes
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April 13th, 2023
Verified purchase
How did you first hear about WinkBeds?

From a friend

Thumbnail of user joane402
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

The mattress was very easy to order. Good communication on delivery.

Reason I chose this business:

Did not want a totally foam bed, wanted a hybrid. Followed NY Times Wirecutter review which had a top rating for the Winkbed.

Thumbnail of user esthern79
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

It was not difficult at all to make a decision. Manufacturing very well described. Thank you.

Thumbnail of user jalenh6
1 review
0 helpful votes
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September 25th, 2021
Verified purchase

Great everything came on time and was placed with care.

Thumbnail of user karinad78
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

So far it's pretty good! Just the softness I need but still has support for my bad back

Reason I chose this business:

Reviews from Slumberyard & consumer report from sleep foundation.

Thumbnail of user janeto784
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Only had it for a week but comfortable. Easy to set up.

Reason I chose this business:

Son bought one.

Thumbnail of user nicollettem
1 review
0 helpful votes
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Thumbnail of user lindat2306
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Very easy to purchase. Hopefully bed will work out!

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user katieh681
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Easy to navigate, understand and order. Shipping was timely. Totally happy with the process.

Reason I chose this business:

Indecision on firmness
Many other companies to choose from

How did you first hear about WinkBeds?

From a friend

Thumbnail of user johng6142
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Easy ordering process and the bed came quickly. 5 stars!

Reason I chose this business:

Bed for bigger people

Thumbnail of user nathang455
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Prompt delivery. Easy to unpack. Very comfortable.

Thumbnail of user markv899
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Excellent online customer service, timely delivery and simple set up.

Reason I chose this business:

Online reviews and positive research

Thumbnail of user harveyh108
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Wisconsin company! UPS delivery good. Mattress easy to open n place on frame.

Reason I chose this business:

Wisconsin company

Thumbnail of user brandeea5
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Love my mattress! Was recommended by a friend and I'm happy that I listened.

Thumbnail of user anthonyg1924
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Robert was a great help in answering questions I had prior to purchase.

How did you first hear about WinkBeds?

From a Google ad

Thumbnail of user cristianp75
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Quick delivery, efficient packing, and excellent customer service.

Quick response, and very nice

Service
Thumbnail of user daleh406
1 review
0 helpful votes
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June 7th, 2022
Verified purchase
• Updated review

Top quality mattresses from an outstanding, responsive company

How did you first hear about WinkBeds?

From a mattress review site

Service
Very pleased
March 31st, 2022
Verified purchase
• Previous review

The website was very well organized, and contained all of the information needed to shop intelligently. Ordering was straightforward and processed properly, with email notifications and updates. I had a few questions that I submitted via email, and I received very clear, helpful, and courteous replies to each one on the same day. The business as a whole functions as a top tier operation. The quality of materials and craftsmanship appears to be excellent.

How did you first hear about WinkBeds?

From a mattress review site

Service
Quality
Thumbnail of user smh15
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Purchasing and delivery were fine. We have not yet unpacked the mattress.

Reason I chose this business:

After comparisons on the net, we felt this would best suit our needs.

Thumbnail of user eryck
1 review
0 helpful votes
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December 1st, 2021
Verified purchase
Service
Thumbnail of user scottj1241
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Easy to order, quick delivery. Happy with purchase so far

How did you first hear about WinkBeds?

From a mattress review site

Thumbnail of user joew1117
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

Very simple, good information available online, easy to install, free removal of the old mattress.

How did you first hear about WinkBeds?

From an article in a media publication

Service
Thumbnail of user sheilab840
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

It was easy to shop on the website and i had no problems ordering.

The staff response to my scheduled delivery was immediate and very caring, which i truly appreciate.

Service
Thumbnail of user hunterh154
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Seamless! High quality product and a big upgrade from the last mattress!

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From the business

WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.

Business History

WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.

Company Representative

Thumbnail of user winkb
Wink B.
Typically does not respond to reviews

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