Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Customer service was great, 3-5 days til delivery is way off, more like 2 weeks, think the website just requires an update to the wording though… been like that since starting my search for a new mattress.
Friend has it.
The items arrived early for the most part. Shipping was a bit chaotic and in 2-3 separate shipments. But it all got here in good shape. Easy to put together as advertised, so I can recommend Wink Beds company to anyone!
Products used:
Adjustable WinkBase 2.0
I accidentally ordered 2 mattresses after multiple sleepless nights. I left a voice message about my mistake and someone called me back to confirm refund of one mattress within 30 minutes of the business opening hours.
From a friend
I will let you know the actual mattress is, but the box showed up a complete wreck and I hope and pray what's inside is still in tact. Not to mention it's ridiculously heavy and they should offer some sort of White Glove service.
I have spent the last 6+ months with extreme back pain. It would wake me up every night, and I spent many hours awake in the middle of the night unable to go back to sleep, waking up every morning in excruciating pain. That bring said, a comfortable bed that could help my back pain was imperative. This bed has been a God send. It is quite firm, but definitely still very comfortable. I am mostly a side sleeper, but occasionally end up on my back. Although it hasn't taken away my back pain 100%, my back pain is SO much better. And if it does wake me up, I fall back asleep very quickly. I've only had it for a week, so I cant speak to it's longevity yet, but I am having some of the beat sleep of my adult life, ans that is worth the price!
User friendly website and really impressed with the packaging and timely delivery at a time when everything is backed up. Looking forward to getting the foundation specially made for our Wink mattress.
Looking for a good support mattress
From a mattress review site
I don't have any complaints about my dealings with Wink Beds. We bought a mattress and it was great. Then we got a pillow, which I'm not liking very much. In both cases, the shopping experience was fine.
I saw Wink Beds in a Wirecutter review.
Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images. Received bed and upon inspection threads are loose, hanging out, stitching is missing in 3-5 inch sections along the entire side. Seams do not match up at the foot of the bed. Can feel the springs on the sides of the bed. For a "luxury quality" mattress as they describe, it was below expectations. The plush was comfortable for a side sleeper but we find that we did sleep "hot".
Good shopping experience. Easy to order and customer service replied quickly to an issue. Though they have not followed up for return after I sent requested images.
We choose Wink Beds based on plush levels and reviews.
I was hesitant to order a bed online, but with Wink's return policy, I felt I had nothing to lose. So happy so far, but it's only been 3 nights. Upgraded to this bed from a Tempur-pedic queen. After only 3 years, that bed became a nightmare. I did tons of research about this bed and other hybrid beds. So many great reviews, and it was interesting to see how many former Tempur-pedic bed owners there were. I waffles about choosing the luxury firm vs the softer bed. I'm a side sleeper, and hubby sleeps on the side or back. We're not heavy, but I don't like sinking deep in the bed. I think I made the correct choice, but I still have a ton of time to decide!
Easy to order with loads of information to help choose the best product for oneself.
Unsure about buying something so important online!
From a mattress review site
So far so good. The wife and I really like it. It give us a lot of peace of mind knowing that it made from all natural materials. You spend too much time in bed to risk your health by sleeping on material that could one day prove to have been very harmful for you.
The Eco Cloud is made from all natural materials.
Stayed home all day tor delivery. Bed arrived with no call or doorbell - found in a torn apart box in our garage. Paperwork enveloped ripped apart. Emailed pictures to your support team and no response. Very Frustrating
Great job on getting replacement order but very disappointed on lack of response on shipment.
Box fell apart before delivered (Friday evening) and instructions and important paperwork were lost. Customer service responded with an email copy after the weekend. Threads were loose on the top of the mattress in several places, suggesting less than top quality. Bed is very comfortable, it's easy to turn over on it, and it feels supportive for two side sleepers.
All natural materials
Delivery was not the best. Box came damaged - bed OK. Had to arrange other method of installation. Needed to hire individuals to carry bed upstairs and remove existing mattress. Also need to hire disposal company at additional cost. Would be a much better experience if all inclusive as other manufacturers (saatva) do.
Edge support.
We have been sleeping on our new mattress for 2 days now. So far so good. We had an old memory foam mattress that was very unsupportive and would wake up feeling stiff all over. Since changing mattresses we have noticed a dramatic difference in the way we feel. I cannot compare to the other brands as I have not tried those out.
We looked at the issues that were of high priority for choosing a mattress and had it down to the Wink bed and the Midnight Luxe. Ultimately chose the wink bed due to pricing.
To order was easy, but picking the bed was an educated guess. Your most requested luxury firm is what I ordered, very soft on top firmness underneath. I'm still trying to decide if firm enough. Was delivered earlier than expected. I'm pleased with the whole experience. Would recommend.
Totally made in USA and it was a coil bed.
I was very hesitant at first to make an online purchase of such a great importance without being able to try it out first. I visited a mattress store, however, to get an idea about the feel of the different firmness levels and feels of several mattresses, did a lot of research online and contacted the company before hand with a few questions which influenced my decision:
I have gotten a prompt and polite/helpful response.
My research always led me back to this mattress (gravity lux soft)
My mattress was delivered in under 2 weeks and I was updated on every step of the way.
The boxes arrived in perfect condition and unpacking/installing was relatively easy. I did not need any help.
The mattress is as described. Time will tell the rest.
The company seems to be the kind of company I like to support. When I contacted them they responded fast and with an appropriate answer. They never spammed me with texts and mails, all advertising was reasonable (unlike other brands I had looked into). My research kept leading me back to this company.
I never really liked our Casper. It was too soft, too hot, and had even less side support. About a week in with our wink plus. And the separation makes all the difference. Foam alone always felt like uncle fester's bed. An enveloping quagmire of softness. I always felt like my heaviest parts pooled to the center. The wink is much more responsive. The coil's bounce supports and responds to separate loads keeping my back aligned while the foam topper allows enough sink for my wife's hips. Edge support is phenomenal.
This mattress was an excellent compromise choice for me (larger/heavier stature, prefers firmer mattress) and my spouse (lighter, prefers softer mattress, back problems). We're both sleeping better now, and we appreciate the environmentally friendly and hypo-allergenic material. Also, very happy to buy from a US company! Biggest negative was the hidden "Environmental Responsibility Charge" included at the very end of the ordering process - very disappointing business practice!
Very happy to buy from a US company with high-quality, environmentally friendly components in their products. The solid warranty and exchange policy alleviated our worries about purchasing a "mattress in a box" via home delivery. The unexpected "Environmental Responsibility Charge" tacked on at the end of the order process, however, was not appreciated and almost caused us to cancel our order.
I researched numerous sites but followed advice from the Sleep Foundation and made my purchase according to their recommendations for my needs. This mattress is exactly as described. I purchased it without any need for assistance on the Wink website. It arrived earlier than expected.
Unbiased research ratings.
We, like most people shopping for a new mattress, researched all the options on the market extensively before stumbling upon the wink bed. No buyer's remorse here! Comfortable bed that came in a small box and was easy to set up. No yucky smell while it aired out either. The luxury firm was a perfect medium between soft that i like and my partner's preference for firm. So happy with this purchase.
Recommend by Reddit users!
After doing extensive research I decided to purchase a queen sized luxury firm mattress and it was the best decision I've ever made! I've slept like a baby ever since. 10/10 recommend. I'll be suggesting Wink to all my friends
I had a great experience overall. The only thing I was baffled by was that Wink doesn't offer foundations to go with any of their beds. We had to purchase a foundation from another company, which kind of scares me because we have no idea if it'll be made well or not.
I chose Wink beds because the National Sleep foundation website highly recommended this brand, they have Wink beds listed as the best mattress on the market today. I researched Wink beds and customer reviews on YouTube and was very pleased at how the mattress stood the test of time.
I ordered 2 sets of sheets. I opened the one set, laundered them and put on the bed. I did not like the texture. I tried to return the unopened set and was told by a Wink Bed representative that thy were not returnable even though they had never been opened.
Very poor customer service. I will order my next mattress from Saatva this month.
I don't have my mattress yet - just to state that up front. Delivery has been nothing short of traumatic. They scheduled delivery for 8 days ago, and it never arrived. Now I'm being told they can't find a company to haul away my old mattress as promised (and paid for). Just be ready for delays and trauma in actually receiving your bed.
The website experience is fine but nothing outstanding. I've had no trouble finding what I need. Mattresses are made to order, so you have to allow some time before they ship, but they do tend to arrive a bit earlier than the two weeks estimated by the site. You receive emails telling you when they begin construction and again when they ship, after which it's only a couple of days.
I saw a positive review and liked the features. I’m a repeat customer because the product lived up to expectations.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.