Wink Beds

This bed has been such relief for my husband's severe back pain. Any questions I had before purchasing the bed were quickly addressed by customer service. I'm so thankful I purchased this mattress. Highly, highly recommend!

Great experience. I was charged an environmental fee on the invoice that was e-mailed to me, which I didn't feel I should have to pay because they were not taking away an old mattress. I don't think their website informs you of this charge either, although I haven't gone back and looked, so I may be wrong.
They quickly refunded me the charge when I protested, so I was pleased with their customer service.

My wife inquired about Wink Beds and was sent an email offering her a $300 personalized discount. Everyone who visits the site gets a $300 discount---the name of the sale changes but there always is one. I could not find any way to use her personalized discount and the sale discount. I placed the order anyway, and Wink Beds added a contribution to Environmental Responsibility Fund without my approval. Wink Beds did not supply any information about this fund. The mattress was delivered very promptly and seems to be comfortable.

Very easy, very simple. Note - This feedback will be published on Wink Beds's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.

I bought the king luxury firm mattress in April after reading the good reviews. It is unfortunately very uncomfortable and my lower back and hips have been in pain since the last few months. It has gotten so bad that I wake up uncomfortable from the pain. We change the position of the mattress every few weeks as was recommended on this site but it still sags, especially in the middle. It feels like I'm falling into the bed when I sleep. I wanted to write a review but cannot access the link Winkbeds sent. It shows error everytime I click it. And there's no way to leave a review on the site. I would suggest see Amazon reviews before buying. Only good thing about the mattress is the height. We bought it originally because it was made in USA and thought it would be good quality. Unfortunately, it is not worth the $1800.

It all happened as planned. Mattress arrived and I unpacked it on the bed frame and it inflated. I used it that night and was pleased at the comparison with my old mattress. Many of my pain issues began to abate the first night. I weigh about 170 and ordered the medium firm style queen. Happy with it after the first week. The annoying part was request to insure delivery in good state. Have never run across that money grab before. It was optional, but since they brought it up, it seemed wise to do the insurance. Another little nick was some environmental fund, not optional to my knowledge.

Winkbeds was very easy to work with to get the "exchange" process started. The policy states "An exchange includes a brand new bed, with a new 60-night risk free trial, for a total cost of $49. The second bed would come with a 60 day free trial, during which you could return for a full refund, and the $49 fee goes toward covering delivery, shipping and logistics for the exchange mattress which only include the pick up of the previous firmness." They failed to tell us that when the company comes there is an additional charge of $100 & and $30 to remove the bed. My parents are 88 & 90 years old and are unable to move these beds around. These additional charges should have been communicated when we made the purchase. Still waiting for a response from the pick up company and it has already been 8 days (only 60 days to return this bed if it doesn't work out), so hoping someone returns the call soon.

The customer service rep on the on-line chat was very good, however, no one explained the additional charges. Winkbed did say that we should send the invoice for reimbursement, but I don't have much confidence in that. It would be better if they actually paid the invoice up front. We will see.

Its hard to know if you're ordering the right mattress when you're just reading reviews and not seeing one in person. But with the no hassle exchange/refund we took the leap. First mattress didn't work out, exchanged it with no issues, and sleeping better than ever now.

Was nervous we had waited too long to exchange and i couldn't find our Order #. Customer Service put us at ease. Found our order number, and we had plenty of time left to do an exchange. Helpful and quick.

It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).

Mattress arrive a day early and I managed to get the box upstairs and placed on the bed by myself. I allowed a night to decompress and have slept on it the last two nights. Very happy with everything so far. Definitely feels like a quality bed.

Wow! What a great mattress thus far!
And who could believe that a king size mattress fits in that box?
After the challenge of two 60 year olds getting the 157 lbs box up 5 stairs and in to the bedroom, the magical unveiling/unwrapping began. Fascinating process. Watch the video that the Wink site made. It is a marvel. Wish we would have recorded the experience. We were amazed and thrilled!

Their deceptive website caused me to purchase a $200 bed frame that was not necessary for my bed and when I contacted them to return an unopened product, they fell back on their no return policy. The only reason they need a no return policy on their bed frames is because they use deception to sell them. BEWARE! Customer service has offered no help at all. Not happy with our experience so far.

Easier to set up than expected. So far mattress better than all I have purchased, but will have to give it 6-12 months to really determine if it is truly good for those with back pain and issues. Purchasing and process easy and as expected. Able to quickly track. Took about 2 weeks to receive and no options to pay for expedited shipping. But decided to be patient if bed lives up to its claims.

Despite the holiday rush and news of shipping delays across the country, my WinkBeds platform arrived on the day it was originally predicted to arrive. I assembled it by myself; the instructions were very clear. (I'm a 78-year-old woman.) I'm very pleased with how it looks and, so far, performs.

So far this has been the absolute most comfortable bed I've slept on. In the moment it feels normal like any semi-firm bed but the next day is where it shines. I'm an all sides sleeper and usually wake up with one or two sore spots or aches from some awkward position I put myself in. But now I wake up completely unbothered. Laying down on the bed is a as comfortable as any other high end bed where this shines is the next morning. Very pleased.

Robert, helped me with the exchange. He offered to keep both mattresses for a 60-day period so I can chose the one that fits better with my back and to be sure before asking for the pickup of the first mattress or in case I needed to send both back in order to get a refund. So far, I love the new mattress, it is firmer.

Robert helped me with the exchange. He was fast, kind and diligent. Overall it was a very good experience.

This bed is so comfortable that I don't have to move around to get into a comfy position. And it supports my back perfectly. No exaggeration it is curing the lower back pain I had for years. My previous beds were latex firm.

I LOVE my new mattress.
I was a little worried because of the very soft pillow top. I was looking for a firm supportive mattress and thought it might interrupt the firmness.
Not the case at all. The mattress is firm but gentle.
I had problems with pressure areas from my previous memory foam mattress. I had to find ways to get additional support.
Now everything is great and Sore areas are completely fine in two weeks.
My WINK is the best sleep and mattress ever!

Get the foundation first. Bed came pretty quick thereafter. Opened everything to begin assembly. Foundation had missing parts. Called and found that someone else made the foundation and Wink would have to contact them. I had donated my old things and didn't have anything to sleep on. Customer service said it would be ok to sleep on the mattress on the floor. I'm not putting a $2,000 mattress on the floor. Had to make other arrangements for 3 nights till foundation part came.

Described above.

When we purchased these horrible beds we were told we could return both of them for a full return if we were not happy with them. We purchased a twin xl and a full because we are using 2 adjustable bed frames. These beds are absolutely horrific. When we called in after waiting the required 30 days, we were informed that they would not return both beds, but only 1. We talked to one of their higher ups and asked him to listen to the phone call where we were told that both beds could be returned and he informed us they deleted those calls (how convenient). I am a disabled american veteran, and this is how i was treated by this company... with disrespect, being lied to and taken advantage of, and in my opinion they basically stole my money. Stay far away from winkbeds because what they tell you they will not honor...

Been sleeping on the bed for 10 nights and it's feeling pretty good; definitely better than our 22 year old spring bed.
You do need to give it several days to soften up as it does start out quite firm. I tend to sleep hot and the wink bed is slightly better than our old bed.
So far, very happy with our purchase.

Allison was accommodating in my process of buying. She ensured that my mattress arrived precisely when I would be available to receive it. I LOVE my new bed so far; however, I have only had it for two nights.

Ordering was easy and the mattress came in less than a week (Surprising). The bed frame took a little longer but there was an issue with the carrier. After only Four nights sleeping on it I can tell the difference. We also got the adjustable frame and it is helping me with my chronic snoring.

It was delivered when expected. Placed on the spot of the old mattress and removed the shipping materials. It looks good so far and my wife has been enjoying the comfort and sleep. I am sleeping OK also but am having some back stiffness, which I hope is temporary.