Wink Beds

I did finally receive the bed and it is high quality and very comfortable.
The process of ordering was easy but it took awhile to get the bed and get updates--took longer than expected. The box it came in was also pretty much destroyed which might have been a UPS issue. (mattress was well packaged and without damage)

I was trying to get the bed delivered in coordination with moving into an apartment. I gave plenty of days of cushion and within the expectations of the company but it was still late. The customer service response was average.

In love with my new wink bed! So comfortable and I am finally able to sleep through the night. I have a few sporting back injuries and this mattress does not hurt my back. Would recommend the luxury firm to anyone!

I love the wink bed. It lets me settle into the mattress but still provides the support needed for a good night's sleep which has been difficult for me with moderate insomnia. In addition, my wife had issues with getting hot in bed and the breathability of this system alleviated this problem. It's a win-win for the both of us.

They are very product knowledgeable, easy to talk to and will resolve your questions without long delays or referral to another person involving long wait times.

We got our mattress in a little over a week. It is easy to set up and is very comfortable. Communication was great and we were updated regularly. Only thing I was not happy with was the deep sleep bundle being made in china.

Purchase and delivery went perfectly smoothly. The bed however, I don't find suits me well. I wake up with shoulder pain and it doesn't appear to be helping my back. Also the edge of the mattress is too soft for my liking. I will be returning it.

We have used many beds over our 30 year marriage, usually all memory foam. We always beds had different comfort levels, but had no idea how one bed could shed new light on comfort. We weren't overly impressed with comfort, immediately feeling the difference. But, the very first morning I did not wake up the usual tired way. I used to always feel like I didn't sleep at all. Now I wake up fully rested. Now I know what a proper bed should feel like. Thank you

My 16 yr old who complains about everything loves her bed. Please know that she is a side and back sleeper. Most beds either hurts her back or her shoulder but the Winkbed has been a godsend. Thank you

Excellent customer service. I contacted them due to back problems I was having with the softer mattress that I purchased. I chose the softer mattress originally as I am a side sleeper, but it was not firm enough for my back. A few hours later my order for an exchange was processed and I was anxiously awaiting delivery. Hoping this one works out well.

See above.

Good and bad. For a purchase as large as this I would appreciate more control over arrival of components. Moving to a new place, I wanted mattress protector early so I could launder before use. Frame showed up before I had keys to apartment. UPS 2nd floor doorstep delivery far superior to FedEx, who left my bulky, awkward frame outside my apartment building.

Contacted because had not received mattress protector. Pretty sure rep lied to me that it hadn't been forgotten.

Product arrived very soon after the order. Mattress is compressed and vacuum packed in plastic bag. Need to be careful when cutting off the plastic, as the mattress will pop open and fully decompress in seconds. I was almost knocked over when it popped open. Mattress was a lot firmer than I thought, based on the company description. I'm 6'7" at 280 with a bad back, and it was like laying on a hard surface with almost no give. When selecting this product, I thing the word Luxury through my off as to the comfort of the mattress. I was expecting something softer. I'm hoping I'll be able to keep this mattress after I use it for a couple of weeks.

Purchased a King size wink bed. Really researched several mattresses for a long time before purchasing. I read many positive reviews and determined that the wink bed was my top choice b/c of it's reputation for helping those with back pain and also for it's reputation of having strong edge support. I've slept on it for 3 weeks now... And it's not as comfortable as I was hoping. First off, this bed is HOT. My previous mattress wasn't nearly as hot to sleep in, but I have been kicking off the covers routinely at night b/c of how overheated I get in this mattress. Secondly, the back support has not been as great as I had expected. Still waking up with a sore, stiff back in the morning after 3 weeks now. One good thing though, is that I have found the mattress to have strong edge support, so if you're sitting at the side of the bed, it doesn't feel like you're about to slide off at any moment.

The delivery was delayed.
The top of the mattress is uneven, does not look like a flat surface, the middle is raised. The edges are not $#*! supportive as advertised. Will give it some time for an adequate trial before making a decision to return it.

Did lots of research, went down Reddit rabbit holes and finally decided we needed to lie in a bed.

Coordinated a stop in Chicago at Sandman Sleep and the Saatva Store. After trying out many quality online options, in person, we had a clear favorite - The WinkBed Softer King. We ordered the bed while in the Sandman Sleep showroom. The bed was delivered in under two weeks. It's heavy to move and set up but... it was worth it.

We've slept on if for a week and love it! No break in period, no fumes and just the right amount of softness for a couple who are both side sleepers. The mattress sleeps cool. Our prior bed was a latex queen and the WinkBed is a king. The large size has great motion isolation for us (185 lbs / 128 lbs).

The bed has exceeded our expectations so far!

I would like someone to contact me about my new mattress. There are inconsistencies with support throughout the mattress and it feels like there are depressions where 2 other people slept on each side and the middle is higher. I end up going to the middle and feeling more comfortable there. I sleep well with no more hip and back pain. I'm just unhappy with the depressions that I notice since I'm sensitive. I like the soft mattress but maybe mine is defective?

I’m having trouble finding customer service direct line. I called and an automated line asked if I want to return the mattress. I want to speak with someone first . There was no option for that.

Before purchasing my bed I wasn't sure if I needed a Luxury Firm or a Plus bed. I used the site chat feature to ask someone for advice and based on my weight, height, and sleeping preferences they recommended the Luxury Firm for me. I purchased it after that conversation.

The experience overall was great and we love our mattress so far. The exchange was simple enough. Only recommendation I have is creating an exchange button option somewhere (unless I just didn't see it), but I had to email customer service to get that set up. So I had to wait and see if/when my exchange would be processed.

I have been an avid fan of WinkBed. I bought my first Softer Queen WinkBed around 2016 and loved that mattress. It had a luxe 2-3" thick pillow top with the best sink-into-it feeling. I didn't hesitate when buying my second bed from Wink. However, it seems the design has dramatically changed. I am so disappointed with the new mattress. The pillow top is less than an inch thick, the bed is definitely on the firm - not soft - side. It's not at all what I expected and have been recommending to everyone.

I am still in the return process. I will have a better view of the experience once the return is confirmed.

I love this bed. After so many years I keep expecting to wake up a few times in the night because something hurts and getting up in the morning stiff. Those days are gone. The worst thing I can say is I slept over 10 hours Sat and Sunday and didn't get done all I wanted to do. I'm a large woman and don't sink in to far and I don't sleep hot. This bed has great edge support too. I recomend this bed for anyone. It's worth every penny!

I have EDS which gives me a lot of lower back problems. I purchased this mattress specifically for the pressure point relief, however it is by far the most painful mattress I have ever slept on aside from futons and motel beds. I am super disappointed.

Plush Top that doesn't transfer much of the movement. Doesn't feel like you sink in. Exceptional side support. Great to sleep on. Being Very particular about my sleep considering you spend a good amount of your day on it, I couldn't have gotten a better mattress.

There is no winkbed store near us so purchase was done based on online reviews. My wife and I agreed mattress is comfortable but not as plush as we anticipated. We replaced winkbed mattress with a spring mattress; not much difference in both of our opinions. We were hoping for a more snuggle sleep feel from mattress. Should we consider the soft?

I was a bit worried about getting a mattress with inner springs through the mail, but it turned out to be very doable for me to manage it on my own with a dolly and it expanded into its proper shape like magic. I wish I'd had my video going for it. For something built to order I think it came very fast.

Bed is great, you guys provided. UPS messed up and delivered the bed to the wrong unit. We had to figure it out and retrieve it ourselves. Was going to order another but don't wanna go thru that again.