Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
So far, so good with the mattress! We are sleeping much better! The platform we received is not the best quality - had to cut two of the slats, as they were too long to fit, and the side rail was not made right, so difficult to get it together as the connectors were about quarter inch off.
From a friend
* Wink Beds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Order and follow-up experience were excellent. I was a little concerned after unrolling it that it was a queen instead of king, and called to check after hours. It expanded fully after cutting the bag and we enjoyed a good first night's sleep. I was immediately contacted in the morning by phone and email to be sure all was right.
Quick, pleasant and thorough
Guaranty, warranty, recommendation
We love, love, love our new WinkBed mattress. It is like floating on a cloud. We sleep so much better now with this mattress. No aching backs in the morning. No waking up multiple times during the night because of pain or discomfort. Having this mattress is a dream come true! The sheets that came with the bundle are excellent, too. We highly recommend this company and their products.
The reviews citing excellent customer service and value for the money.
Overall it was a fairly good purchasing experience. I had not ordered anything like that on line before and struggled a bit with the various forms, particularly where payment was concerned. I freely admit I'm not very good with computers and the internet so the problems probably lie on my side. Yet, I did get it ordered and it is here!
Already have spinal stenosis and then sprained the long muscles on the left side of my back. I was and am still convinced that it was from struggling with my old mattress which was only 18 months old. Unfortunately, despite being touted as good for backs and from a nationally known brand, that mattress turned to mush after about a year. Cost nearly twice as much as the Wink bed too!
Still don't have my new mattress completely set up as I need a little lifting help to get it into the bedroom, but feel certain that it will make a big difference Can't wait!
I found the payment form very frustrating. Spent over 2 hours and hope I finally got it all right.
The computer forms. Once they got past the advertising pages it seemed to become less and less organized. Can't tell you how many times I started over. Very discouraged.
From a mattress review site
Great before Christmas service, the mattress and sheet kit arrived ahead of holiday and that was a pleasant surprise. Only ding was the sheet began to unrevealing and fray on edges after easy pre-wash, and we never even put it on the bed it is so cheap.
My second Saatva mattress became lumpy and side walls failed after only 10 months of service. In fairness, I am over 6 foot and over 350#. During the time in service for this bed I lost from 402# down to 335# so it was more than mattress was rated for, but still 10 months.
I've only had the bed for eight days but the overall experience is; bed arrived promptly and was the one we ordered, not always a guarantee in this era! Everything else we ordered also arrived quickly and was exactly what we ordered. No problems so far. I like the bed very much, the wife is yet undecided. I will note that this bed is very different than our old tempurpedic bed, it may take her time to adjust whereas I have already done so!
I chose winkbeds based on reviews, especially ones aimed at joint pain.
25 years with the old sleep number bed and nervous to change. At first, we thought the top was so soft (but nice) that it wouldn't be supportive, but it had great support. Woke up with less back pain. I sleep on my stomach and side and move around a lot, so the plush top makes it fun to switch positions.
Based on reading and watching many reviews. Wanted to try a hybrid with coils and foam.
Mattress is great. But getting it upstairs was almost impossible. Box with handles was falling apart. It was extremely heavy and there was no option to have it brought up for us. While it's very comfortable, I would not buy another one unless there is an option to have it delivered up the stairs.
Bed fabulous. Very happy with the choice of the luxury firm rather than the firmer option. We are quite sold on the king size pillows. Comfortable, but almost too large for our tastes. Likely will exchange for the queen size. Otherwise they are comfortable.
Our son purchased one and was very happy with it.
Communication was lacking at times. For example the two mattresses we ordered did not arrive at the same time. We were unaware this was going to happen. The first mattress was marked soft on the box but turned out to be a luxury firm.
Based on a magazine research.
From an article in a media publication
Pretty great bed! I personally wish we would have gone a bit more firm as I'm a stomach sleeper but my wife is a side sleeper and b/c I'm such a great guy we decided to optimize more for her sleep style vs. me.
Fast and informative!
Bed reviews online!
I have only had the Ecco Cloud mattress for a week but so far am finding it very comfortable. It arrived as expected and because we followed all the set up directions, it was extremely easy to set up.
I ordered mattress, and received three emails from maker as each step of my mattress was reached. They took so much time to keep me informed as to my purchase that when it arrived I made sure that I took the same care to treat the mattress with the best care that I could give it.
I asked google for the best mattress to buy and Wink Beds came up. I did more research and decided to buy.
I ordered on Tuesday 5/24 in the afternoon. The mattress was on dropped off on Friday 5/27 during lunch. I was told to expect June 1 or so. The mattress protector DID arrive on June 2 - a week later. If you're going to expedite part of the order why not expedite all of it? This certainly was "made after I ordered it"
I received my new EcoCloud mattress a week ago to replace my old Sleep Number bed which had a low spot that didn't support me and was contributing to my back pain. An 81-year old retired chiropractor I know has the EcoCloud and loves it. I love how it supports every inch of my body and is truly like sleeping on a cloud!
Recommended by an 81-year old retired chiropractor. Love how much healthier the materials are.
Hello, my bed arrived much faster than expected and in good shape. I have only slept on it for a few nights so far. I was initially worried that it might be too soft, but I think that I might be sleeping more deeply. It was amazing that it blew up so fast and was ready to sleep on on the night I was able to get it into my room.
I read many reviews about beds for side sleepers and Wink kept popping up. I have a 13 year old new hip and my whole back hurts if I sleep on a bed without much give, so I am hopeful that this bed will solve my hip and back issues. This bed was more than I wanted to spend on a mattress, but I am very hopeful that a good night's sleep will be worth it!
I researched twin mattresses for our new Thuma platform bed. Winkbed quickly came to the top of my list. Especially attractive was its edge strength, because my mom, for whom we were creating a temporary bedroom, has trouble getting up and down. She's 89. My husband and I are so very pleased with the twin WinkBed. And we can't wait to find out what Mom thinks of it.
Reviews, edge strength, price.
My question was answere promptly and well.
Update. The mattress was easier than expected to place and unpack. Read the directions :). My King was understandably heavy. I made a plan ahead of time and used a hand truck from the door to the bed. A floor friendly canvas would also do to drag for a smallish person. It comes vacuum packed, so it expands several inches when the bag is cut. Total time from door to installed was 15 minutes and I took my time.
From a mattress review site
So far the experience has been good. I have only slept on the bed 2 nights, but notice i'm getting deeper sleep. I'm still getting used to it and hope its a keeper. The process of buying the bed was easy, it was delivered quickly. The box was a bit beat up, but luckily no damage to the bed. I handled getting it set up alone, and i'm 112 lb. female (size full) of course it would have been nice to have help, but it can be done alone is my point.
From a mattress review site
Not really, a bed is overwhelming enough
The queen luxury firm mattress was just too firm for me after using a Tempurpedic SOFT mattress for many years which began causing me a lot of hip and low back pain in the mornings after waking up. True to their word, the company sent me the SOFTER mattress as an exchange, and it immediately stopped my morning pain. It was the perfect amount of support and softness that I needed. The luxury firm mattress was quickly picked up at my request, and everything went smoothly as promised. Thank you!
Just the fear of not testing a mattress in person prior to purchasing.
From an article in a media publication
Not really.
The website is super easy to use and maneuver through, and mattress types were easy to review.
INABILITY TO HAVE HAUL-AWAY OF OLD MATTRESS.
From a mattress review site
We just received notice from Joseph of Winkbeds that we won't be able to return our mattress because it's been over our 101 night allotment.
The issues we had with the bed
1. Even the firm mattress doesn't give adequate support
2. If you sit on the edge of the bed, it caves in and you start to slip off
3. Even though we got the firm mattress, the mattress leaves a permanent impression of our bodies in the mattress so that there is a valley where we each sleep and a corresponding, noticeable lump in the center of the bed
Joseph told us that we could get a replacement mattress if the depressions were more than 1 1/2 inches. How would a new mattress be any different than the old mattress? There would be the same issues.
We forgot to mark our calendar as to when the 101 nights were up and now we are stuck with the not so perfect mattress. We think we could have done better going to a retail store and not relying on all the wonderful testimonials.
Overall good experience with purchase and exchanges/returns.
Canned responses that didn't answer the questions I had directly. Generally not a bad experience, just felt very impersonal.
Because we were ordering a mattress online and it had an excellent return/exchange policy.
Delivery was prompt and setup was easy. Hoping returns are as well.
Tried to return sheets and they don’t accept returns.
Online comparison.
Disappointed in delivery. Was left in driveway on rainy day- would not have even known it was there if grandchild had not seen it. Placed right behind a car- could have easily been taken or run into by car. Still have to sleep on it more time to know if this was a good mattress.
Not sure why we have to pay a shipping insurance. That should be your cost. Also we ordered two mattresses, but looks like only one per household can be returned- my wife and I have independent adjustable beds. Hope first mattress works.
From a mattress review site
No, but since we have so many living in our home, the only able to return one mattress per household will probably prevent future purchases.
We initially had purchased the Luxury Firm WinkBed and found we were experiencing back and hip pain the the mornings. My wife and I tend to be back and side sleepers, changing positions through the night. My wife also has a significant back pain history related to scoliosis which was why we went with the firmer mattress to start. The SOFTER WinkBed is a better option for us. Our hips are no longer sore and even with the extra yard work that comes with spring our backs are much less painful with this model. So were expecting it to be able to exchange our bed for free given the free return policy advertised. While the exchange fee was minimal ($53 after taxes) this was very unexpected. In theory it would have been cheaper to return the first mattress and order a new one altogether.
Tip for consumers:
It is not free to exchange the mattress despite free returns being listed on their site.
Products used:
SOFTER WinkBed - we returned the Luxury Firm
Feedback online about durability
From a mattress review site
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.