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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
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6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
It was very easy. Maybe a few too many follow up emails once I started checking the site, mulling over my purchase. But the bed arrived quickly, the set up was easy, and the product exceeded expectations.
I has the plus bed fir several years and it wasn't working for me...I took advantage of my lifetime warranty and am much better on the luxury firm. Thank you for a fabulous warranty and backing your product!
The Wink Beds team has been great to work with. Helpful, understanding and quick to resolve issues. They want their customers to be happy with their mattress! Thank you Wink Beds for being so helpful.
We needed a firmer mattress for our backs. We just received our second mattress and in our trial period. So far we are happy with the exchange.
Price and online reviews.
Had all of my questions answered promptly and professionally while I shopped on your site. Now waiting for my new Winkbeds mattress to be delivered!
From a Google ad
The quality of the bed is very premium and luxury. For reference, I have 5'10 and weigh 150 lbs. I have a slim athletic build. I am primarily a side sleeper. Although the bed is comfortable, it is a little too firm for my preference. Maybe, if I went with the softer model, I'd have more pressure relief as I primarily sleep on my side. Highly recommended for back and stomach sleepers.
Easy to order and I like the bed. I only wish I could have tried it in a brick & mortar store before I ordered. Even though they have a great trial period, you order a lot on faith because you still have to dispose of your former mattress or hold it during the trial period.
Unable to actually see and lay on the mattress.
From a friend
Shipping said it would take approximately 2 business days to arrive which was a lot sooner than I expected, but the shipping label wasn't even printed until a few days after that. Bed came in in about a week or two from my order which I was more so expecting.
My partner loves the bed though.
Found review and recommendation from Derek Hales, a bed reviewer.
Ordering the bed was easy, but it was weird that the platform was not an easy add on purchase, we had to click off the cart and search for the platform.
All 3 items we ordered came in different days and I got different shipping reminders which was confusing, I never really knew when try bed was coming, haha.
Biggest disappointment was the mattress cover. Very plastic feeling and not breathable at all for me.
Reviews, price point, free shipping and return policy for bed (wish mattress cover was returnable)
The mattress is extremely comfortable and was actually quite easy to assemble - even for a couple in their 70's. The only thing that would have made it a perfect experience, if the removal of the old mattress was included in the price paid for the Wink Bed.
It received an excellent rating in my Google search of reviews.
Wonderful. Very comfortable beds and easy set up. Delivery was as promised on their website. My hip and back pain has disappeared. I couldn't be happier. I will be recommending Wink mattresses to my friends and family.
I wanted hybrid beds with different levels of firmness.
Our experience with the ordering process was mostly good. We asked a few questions of customer support before buying, and recieved prompt and helpful answers. We did not like how the shipping notification came so early, when UPS didn't even have the item yet. We would rather recieve that once the mattress had been given to the shipper. It meant several days where we wondered if there was some kind of mistake. But, it came, and it's a great mattress.
We chose Wink Beds because we wanted a mattress made in the United States, that rated highly in online reviews (Goodbed, Sleepopolis, Mattress Clarity), and looked like it would be firm enough and cool enough for us. Our budget was about $1250, and this was on the edge, but after trying a Titan mattress we were willing to spend a little more. We ignored Consumer Reports because it looked like most of their highest rated mattresses had very low owner satisfaction -- we didn't care if they tested well if people didn't like them.
Looking forward to a great sleeping experience now that we have purchased the product
From a friend
Your website is clunky and unnecessarily so. I like sleeping on the firmer mattress so far, though I wish it had better support around the edges for climbing in and out of bed. I'm decidedly dissatisfied with the quality of the $120 (?) mattress protractor and will be sending it back. The highlight of my Winkbed experience so far has been the unpacking of the mattress which is shipped compressed that makes transportation and installation s breathe.
YOUR WEBSITE!
Your website is clunky and unnecessarily clumsy. I hope my experience with your mattress is quite different from the purchasing experience.
YOUR WEBSITE!
From an article in a media publication
Yes! Down pillows!
We just received our bed a few days ago. So far we are loving it. It shipped quick, easy to unpack and set up. We are loving how it sleeps so far. Fingers crossed we can come back here a couple years from now and report the same thing!
Decent bed I suppose. I haven't slept on the mattress with the foundation yet as I just got the foundation after UPS lost it. I contacted customer service and they rapidly resolved the issue, so it's now fully assembled.
I did not receive the bed foundation platform, and UPS seemed to be stuck. I contacted support and within 16 hours they investigated the issue and arranged to ship a new foundation. It wasn't a huge deal for me as I was down-sizing my bed and already had a foundation larger than the mattress that I received faster than they first predicted.
The mattress was supposed to be compatible with a standard metal bed frame. It is not compatible in y opinion so now I am waiting for a foundation to be delivered before I can confidently step on the bed.
I asked about delivery time and was accurately informed.
Location price
The website is well designed and easy to navigate, so it made it pretty easy for us to pick our mattress. We called the company for a couple of questions we had and they were helpful with their answer.
We called to verify how long our Wink Bed would have to air out and get rid of the odor that came with shipping. Customer service answered quickly and was friendly.
The two top reasons were because Wink Beds are made in the USA to each individual order and because of the positive reviews posted on the Internet. The price was also better that some of the other competitors.
We got off to a rocky start, but with the help of one of your customer service representative we are Extremely happy with are mattress. I'm hoping to have years of restful sleep. Kristen you represent your company well
After months of research and reading hours of reviews
Great people so far. Can't wait till it arrives. I'm like a kid in a candy store.
11/22/21
My wife and I have been sleeping on the bed now for two nights And so far we both love it we both have woke up refreshed and not in pain like we have previously for the last decade
Honestly jus so many choices. But over all I couldn’t beat the price and quality and What actually made me purchase this bed is that it’s made in America and hand made. Awesome
From a friend
More headboard choices. Like ones with shelves for king bed.
I bought this mattress due to a lower back pain problem. With my old mattress my problem was clearly worsened after 5 hours of sleep, with the Winkbeds Firm mattress the pain is stable (a mattress itself won't heal your pain). I wonder if an extra-firm mattress would actually be even better for my type of problem.
Recommended by my chiropractor.
I need a firm mattress and got tired of getting mattresses that become uneven after a couple of years of use. Lets see how winkbeds behaves over time.
The only reason I don't give give stars for my overall experience is due to the condition of the shipping box and more over due to the mattress being rolled upside-down. Otherwise all went very smooth.
We choose WinkBeds because of great ratings, descriptions sounded like what we were looking for and the website tutorials were very helpful.
Received the mattress promptly. Mattress super comfortable. But the pillows that came with it could not be used due to the odd shape/size. Could have gone with the regular shape pillows if this was truly meant to be a gift that customers can enjoy, not to get rid of inventory of products with wrong design.
Quick and simple! I ordered, applied my discount code and it shipped. It came exactly when they estimated. I will warn you, the box is HEAVY! I was able to bring it in alone, but I strongly advise you get help to move it.
From a mattress review site
I have only had one bed in my 54 years that did not hurt me and leave me stiff, sore, and with low back pain in the mornings. I now have fibromyalgia too so figured pain was just the way it was going to be for me with any mattress. This bed is absolutely awesome!
My boyfriend's bed is called a Memory Lux Medium according to the tag which is not a name of a bed you currently have. Therefore, I called customer service and gave him the model number of his bed and the name to make sure I was getting the exact same bed that he has. I was informed that the name had changed to GravityLux Medium now and that is what I purchased.
My new boyfriend has this incredible bed.
The only negative I have is that it was not clear to me that the bed in the box was just dropped off on my door step. I fortunately saw the delivery person so she helped me get in the door. If not I don't think I could have it's extremely heavy. Otherwise I love the bed so far!
Was easy to get someone on the phone and they helped me with the delivery dates which was confusing.
Referred by a good friend
Very quick detailed email response. I hope the luxury firm will meet my needs for my scoliosis. Also phone response is great not much of a hold to time. The luxury firm is very firm with not a lot of padding. I had a pad from an old bed that I put on luxury firm and it's perfect. Might take it off after I get used to the firmer bed, but I don't have low beck pain either. My husband loves the softer wink bed which only gave me a slight low back pain, in the morning, I would have loved the softer bed, like sinking in a cloud but my back doesn't allow a softer bed.
Shipped instead of trying first.
From an article in a media publication
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
