Wink Beds

One night of sleep on my new luxury firm mattress gave me the best rest results I've experienced in quite some time.

As advertised. Mattress came fast. Setup was as advertised. Did not find the knife in the box or in the plastic but that's ok.

The "environmental responsibility fund" fee is garbage. You don't give enough warning to people before charging them the fee, whether or not it is some sort of mandate.

Excellent buying experience from start to finish! Mattress are some of the most comfortable and quality I have ever slept on! Thanks!

I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.

Customer service was great, they got back to me within 1 business day. I received the assurance I was looking for and we are moving forward with opening the bed.

A pleased customer. I wasn't sure about ordering a mattress online, but it turned out fine. Only problem was that Wink would not accept a debit card.

We ordered on-line and both the adjustable frame and mattress arrived on time. No problems whatsoever.

No complaints! After reading many comparison reviews on the top mattresses, the decision was easy. I had been shopping for over two years. I was worried that I had jumped to quickly to purchase. Nope, one very happy customer, we have adjusted to this bed immediately! No breaking in, we are sleeping soundly. I'm so happy that I came upon this bed!

My overall experience was great. Shipping was fast and my mattress was delivered a couple days before the estimated delivery date. The mattress seems to be well made and is everything I'd hoped it would be.

Customer service was good! I wish we had been able to exchange the bed sooner like when I first asked after a couple of weeks, but other than that they were very helpful and swift when ordering the exchange. All that's left is to contact them to pick up the previous mattress.

This is my second purchase of a wink bed. Delivery was prompt and mattress is a dream to sleep on.

Good quality and customer service. Seems like a mattress that will last a while.

Helpful and easy!

Bed shipping nice and easy. Set up easy. My mattress liner took a while to ship.

I originally purchased the 'luxury firm' which is WinkBeds mid softness mattress feeling confident that I could return it if it wasn't for me. That mattress was not good for me as a solo side sleeper (5' 11" and 185lbs) since it gave me should pain as it didn't give enough leaving me perched on top of it and the arm under my body compressed. When returning using the no-questions-asked format, I was instantly contacted and asked questions about why I was returning it. The agent convinced me that the 'softer' version would be the answer to all my problems. Sadly the softer still doesn't work for me. The soft top is definitely softer and spongier, but it feels like a layer of sponge lying on a bed of springs (which it is of course), the problem is that I can still feel the springs through the soft top. It is also quite warm to sleep on. I would certainly not recommend the luxury firm for a side sleeper and in honesty can't recommend the softer either. You can do better with a mattress half the price. Heck I would go so far to say that a tempurepedic mattress topper laid on any mattress would be as good if not better. I am a single man and used the mattresses alone. Can't report of the comfort of the mattresses when shared with a partner.

Perhaps I am a genuine outlier, but I am suspicious of the average 4.8 star reviews, for the money just doesn't seem right. At this price point I want a better product, not better marketing.

The exchange process is not quite what you'd think either. Very quick, but they did not take away the old 'luxury firm' mat - which I have to store in my garage. There must be a lot of people with space constraints who are unable to store multiple mattresses for weeks. When I am able, I will return both.

Very responsive and trying to promote their products

Ordering was quick and easy. Customer service was responsive when small problem arose.

Responsive and helpful

Just received the bed, so time will tell. It was very easy to install on the bed.

My fiance and I knew immediately when we got the bed this was going to be too firm for us. Part of the deciding factor was the hassle free exchanges/returns. I missed the details of having to wait 30 days before a return/exchange can be initiated. The company gave me a reason for this being to break the bed in and to give my body time to adjust. They simply refused to complete the exchange for a softer version u til after the 30 days was up. It's a shame because I think we would've really enjoyed the softer version. Instead, we are waiting the full 30 days to return the mattress as we decided to just give our business to another company. For the life of me I don't understand how it makes financial sense to push your customer base to competitors. In the email exchanges, I made it abundantly clear than my not making an exception to the 30 day rule, I'm not just going to sleep on the mattress and be uncomfortable for 30 days, I'll just order from somewhere else. The company just didn't seem to understand that or care.

Unwillingness to consider individual scenarios.

Mattress is comfortable. A little more on the former side but overall I am satisfied with my purchase. Ordering was easy to navigate. Arrived when wink said it would faster than I actually thought. Go get one!

Luxury Firm is too soft; I'm 5'10", 180 lbs, very comfortable at first, easily fall asleep, always wake up 3 or 4 hours later with hip pain if sleeping on my side; always wake up 2 to 3 hours later with major sciatica discomfort in my tail bone if sleeping on my back. I've only had the bed for two weeks, but not impressed so far. I toss and turn all night.

This is my fourth Wink Bed mattress. The mattress and the service are great!

The mattress seems good, it's too soon to tell for certain. The messages associated with the order and delivery were completely out of synch. There was one whole thread that indicated that each mattress is made to order and so it would be about a week another set of notifications alerting me to the mattress's imminent arrival. The week out delivery thread proved to be accurate. Separately, it would be a solid enhancement if a old mattress pick-up/disposal option could be made available.

Uncomfortable bed - makes me sore when I wake up in the morning.

Need to start a return

I had a question about a sales tax holiday and received an answer quickly!